Fix the Window

Years ago, I worked at an organization that did a company-wide survey on various issues such as compensation, benefits, ability to advance, collaboration, leadership, communication, and others. The item that was surprisingly high on the list was management’s inability to deal with non-performance.

Money is always high on the list, pay people properly. The ability to advance and grow is up there as well, offer an environment where people can thrive and improve. But what may have appeared to be a minor issue when they crafted the survey became a big topic of discussion.

Accepted Behavior

When we dug deeper, it was clear that employees wanted to be treated fairly which is no surprise but things that were tougher to measure like favoritism and compassion came to the forefront.

One stakeholder said she had grown tired of seeing others in her department being allowed to show up late for meetings, unprepared, miss deadlines, and nothing was done about it. Another mentioned he had cared less and less about his department because his boss was doing the same. In “The Tipping Point”, Malcolm Gladwell calls this the broken window hypothesis.

Gap Analysis

This is where something small turns into something that can paralyze your organization which is leadership’s inability to deal with people showing up late for meetings, not getting their work done, or playing favorites. Those little things can add up to a feeling or an attitude you can't quite describe and it can hurt a company at the core.

There are data that shows close to a trillion dollars in lost revenue just in North America each year is attributed to disengaged employees. The challenge is committing to engagement.

The cost of great people isn't only measured by competitive compensation, pension contribution, and three weeks' vacation.
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Repairing the Windows

Years ago, I worked with an organization that did a company-wide survey on various issues such as compensation, benefits, ability to advance, collaboration, leadership, communication, and others. The item that was surprisingly high on the list was management’s inability to deal with non-performance.

Money is always high on the list, pay people properly. The ability to advance and grow is up there as well, offer an environment where people can thrive and improve. But what may have appeared to be a minor issue when they crafted the survey became a big topic of discussion.

Accepted Behavior

When we dug deeper, it was clear that employees wanted to be treated fairly which is no surprise but things that were tougher to measure like favoritism and compassion came to the forefront.

One stakeholder said she had grown tired of seeing others in her department being allowed to show up late for meetings, unprepared, miss deadlines, and nothing was done about it. Another mentioned he had cared less and less about his department because his boss was doing the same. In “The Tipping Point”, Malcolm Gladwell calls this the broken window hypothesis.

Gap Analysis

This is where something small turns into something that can paralyze your organization which is leadership’s inability to deal with people showing up late for meetings, not getting their work done, or playing favorites. Those little things can add up to a feeling or an attitude you can't quite describe and it can hurt a company at the core.

There are data that shows close to a trillion dollars in lost revenue just in North America each year is attributed to disengaged employees. The challenge is committing to engagement.

The cost of great people isn't only measured by competitive compensation and a good benefits package.
__________________________________________________________________

Open Mind Policy

Think about your mentors, those people who have helped you and your career along the way. They found somewhere deep inside to motivate your strengths and help you realize your goals. They didn't make it about them, they didn't impart their goals on you. They pushed you to be a better you.

Malcolm Gladwell opines in his book Outliers there is no such thing as a self-made person. Those who have come before us have afforded us opportunities to succeed. None of us does this alone no matter how it may appear. Marcus Buckingham reminds us that we need to stop working on our weaknesses and focus solely on our strengths.

Imagine an organization where your good work is encouraged and your shortcomings are turned into prospects for others on the team who thrive where you may not.

Asking the Right Questions

How are you preparing your team for success and leadership? Is it a collaborative atmosphere or one of fear? Are strengths celebrated more than weaknesses highlighted? Does everyone have a clear vision on culture and objectives? Is your mind open to their opinions and ideas?

Balance and fairness look good on a well crafted business plan but in the heat of the battle, they can be tough to maintain. But they must remain top priorities because without them, you will be left with managers and bosses while leadership will be accidental at best. Success will left up to guesswork.

If you are in a lead position, make time for your people or watch the very thing you are working to build begin to crumble. Leadership is not on an organizational chart or an email signature.

It resides within every member of your team
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We are Outliers and Mentors

Think about your mentors, those people who have helped you and your career along the way. They found somewhere deep inside to motivate your strengths and help you realize your goals. They didn't make it about them, they didn't impart their goals on you. They pushed you to be a better you.

Malcolm Gladwell opines in his book Outliers there is no such thing as a self-made person. Those who have come before us have afforded us opportunities to succeed. None of us does this alone no matter how it may appear. Marcus Buckingham reminds us that we need to stop working on our weaknesses and focus solely on our strengths.

Imagine an organization where your good work is encouraged and your shortcomings are turned into prospects for others on the team who thrive where you may not.

Asking the Right Questions

How are you preparing your team for success and leadership? Is it a collaborative atmosphere or one of fear? Are strengths celebrated more than weaknesses highlighted? Does everyone have a clear vision on culture and objectives? Is your mind open to their opinions and ideas?

Balance and fairness look good on a well crafted business plan but in the heat of the battle, they can be tough to maintain. But they must remain top priorities because without them, you will be left with managers and bosses while leadership will be accidental at best. Success will left up to guesswork. If you are in a lead position, make time for your people or watch the very thing you are working to build begin to crumble.

Leadership is not on an organizational chart or an email signature. It resides within every member of your team, so maintain an open-mind policy.

The results will astound you.
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Kneale Mann | Leadership Strategist, consultant, writer, speaker, executive coach facilitating performance growth with leaders, management, and teams.

webster

Are People Important to You?

We marvel at those who appear fearless in their pursuits. We look for inspiration from individuals who seem to know exactly what they want to do.

We may think they've done it all on their own but if you believe in Malcolm Gladwell’s Outliers theory (which I do), none of us is self-made. Conversely, none of us need to do it on our own. In fact, we need each other to help us get there.

No Experience Necessary

To make the dangerous assumption you don't require experience and perspective from others can only hurt you. To create a matrix that you have it all figured out, your way is always best, or worse, you need to figure it all out, can hold you back. It often personifies in arrogance which makes the climb even more difficult and lonely.

Look at the people in your life offering to help and thank them. Extend your hand to help others. Collaboration is not a hashtag or a word to put on a t-shirt. The realistic optimist in me thinks you want a better work culture while the recovering cynic hopes you mean it. It takes a village to raise a child and a network to grow a career.

Four words we shouldn't forget – can you help me.
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Kneale Mann | Leadership Strategist, consultant, writer, speaker, executive coach facilitating performance growth with leaders, management, and teams.

knealemann

The Cost of Great People

Years ago, I worked with an organization that did a company-wide survey on various issues such as compensation, benefits, ability to advance, collaboration, leadership, communication, and others. The item that was surprisingly high on the list was management’s inability to deal with non-performance.

Money is always high on the list, pay people properly. The ability to advance and grow is up there as well, offer an environment where people can thrive and improve. But what may have appeared to be a minor issue when they crafted the survey became a big topic of discussion.

Accepted Behavior

When we dug deeper, it was clear that employees wanted to be treated fairly which is no surprise but things that were tougher to measure like favoritism and compassion came to the forefront.

One stakeholder said she had grown tired of seeing others in her department being allowed to show up late for meetings, unprepared, miss deadlines, and nothing was done about it. Another mentioned he had cared less and less about his department because his boss was doing the same. In “The Tipping Point”, Malcolm Gladwell calls this the broken window hypothesis.

Gap Analysis

This is where something small turns into something that can paralyze your organization which is leadership’s inability to deal with people showing up late for meetings, not getting their work done, or playing favorites. Those little things can add up to a feeling or an attitude you can't quite describe and it can hurt a company at the core.

There are data that shows close to a trillion dollars in lost revenue just in North America is attributed to disengaged employees and it all comes from the relationships we have and build within our organizations.

The cost of great people isn't measured simply by competitive compensation and a good benefits package.
__________________________________________________________________
Kneale Mann | Leadership and Culture Strategist, Writer, Speaker, Executive Coach helping leaders create dynamic culture and improved results.

natcom

The Soul of Leadership

While the U.S. is embroiled in election chatter, it’s interesting to watch the topic of leadership being tossed around like a pawn on a chess board. Many claim they are uniquely qualified to lead so let’s dig a little deeper into what it all means.

Think about your mentors, those people who have helped in your life and career along the way. They found somewhere deep inside you to motivate your strengths and help you realize your goals. These aren’t people who did your work for you but pushed you to do your work better in your way. You may have in turn become a mentor for others which brings tremendous satisfaction.

What Leadership Means

Leading without a title is the suggestion of Robin Sharma or as a mentor once said to me; "do the work and the gig will follow". Tony Robbins says we need to be armed with the strategies to accomplish our goals while getting out of own way. Most of us nod our head in agreement but we’re often left wondering how to actually do that.

Malcolm Gladwell opines there is no such thing as a self-made person. Generations past have afforded us opportunities to succeed. None of us does this alone not matter how it may appear. While Marcus Buckingham reminds us that we need to stop working on our weaknesses and focus solely on our strengths. Imagine an organization where your good work is encouraged and your shortcomings turned into prospects for others on the team who thrive where you may not.

Important Leadership Element

Envision your company as a family unit. How are you preparing your team for success and leadership? Is it a collaborative atmosphere or one of fear? Are strengths celebrated more than weaknesses highlighted? Does everyone have a clear vision on culture and objectives?

Balance and fairness look good on a well crafted business plan but in the heat of the battle, they can be tough to maintain. But they must remain top priorities because without it, you will be left with managers and bosses while leadership will be accidental at best. If you are in a lead position, make time for your people or watch the very thing you are working to build begin to crumble.

Instead of "lead, follow, or get out of the way", how about we all lead and see how that goes?

Kneale Mann

image credits: thechessworld