August 5, 2011

Communication Breakdown

com•mu•ni•cate: To convey information about. To reveal clearly. To express oneself in such a way that one is readily and clearly understood.

In order to survive, companies need to look long and hard at job descriptions. Communications can no longer fall on the shoulders of a few people in some department.

If you live on your smartphone, perhaps your customers do too. If close to half of the almost two billion worldwide online users have a social networking profile on a website, perhaps the desire to connect along various channels is catching on. If you are in communications or marketing or public relations or social media or media relations, you know it can be an uphill battle to get buy-in from management.

Ignoring it Doesn't Make it Go Away

Often some view that part of their job is to protect the status quo and rest on past procedures. This does not stem from a lack of vision but we often stay with the monster we know rather than taking on the monster we don’t know. You may feel that they are blocking you from trying to integrate all these communication channels and you are not entirely correct.

Both Sides Now

It’s not enough to comprehend that the two-way conversation is occurring, it is imperative to embrace your ability to contribute to it – whatever that means to you. We are in the world’s largest cocktail party and it’s still the part of the evening filled with small talk. We are skimming the surface, finding our way, deciding what we want out of it but there is not just one way to participate. Some individuals and companies are doing great things and improving business but there are many who are still trying to figure it out. You may be one of them.

I don’t try and convince people that they can improve their business through online connections, I know they can but only if they will commit the work. You can say that eating better and exercising is good for you but empty words won’t get you the six-pack. This is not a lottery ticket. This is about changing some of your daily routine and having time to find out who’s out there.

They Said You Said

Despite our collective impatience, our job is to be patient with those who aren't convinced and are not ready for the river of information. It is up to us to educate the fearful and remind them that a Facebook group will not save a bad business idea and optimizing the website for a search engine can only happen if they know what people are searching for in the first place.

Branding is not achieved through a few tweets, your clients and customers decide on that. And the Internet will not magically save your business on its own but it can improve the bottom line if you open your mind and let it in. But it does not replace business acumen.

Let’s get back to work!

Kneale Mann

image credit: carbbon
original post: Oct 2010
 
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