December 29, 2011

Why Are You in Business?

Focusing on what you want and why you want it, not on whom you’re going to sell it to or how you’re going to sell it.

That is from an email a friend sent me. It caused me to pause and read the line a few times. I don't sell paint or fix plumbing or increase revenue in one meeting. The value I bring is tougher to measure in a world of instant wins and spams that claim to solve all your problems with a click of a mouse.

Clients and prospects don't care about my quarter century of experience, they have issues that need attention. And that remains the challenge when deciding what companies to approach in the first place.

Narrow the Focus

No matter if you run a publicly traded multi-national organization or work for yourself, you cannot be everything to everyone. You do some things well, you need to improve on other items and you are not tapping into the true power of your people and your network. Or perhaps I'm alone on this.

If you are unclear on what you want and why you want it, your customers, direct reports and colleagues will be unclear as well. And perhaps that is where we slip up when trying to grow business?

Find the Quiet

Our lives are full of chatter and meetings, opinions and deadlines, politics and stress. We aim to please while we lose ourselves in the process.

Big company or sole proprietorship, it is imperative to have an honest look under the hood. You may discover the reason you're doing all this in the first place.

Do you know what you want and why?

Kneale Mann

image credit: soshable | original: mar 2011

December 28, 2011

Counting the I’s in Your Team


Earlier this year, I was meeting with a client and we got into exchanging business clich├ęs. When she used the “There’s no “I” in team”, I corrected her. I relayed a post I had written here a couple of years ago and it reminded me that most people don’t sift through the archives. This was originally published in January 2009.


We travel in packs, so it’s safe to say you more often work in a team environment. A group of people all wandering in different directions can be extremely dangerous. When we can share ideas with each other, magic can happen.


One of the coolest television shows ever was Long Way Down featuring actor Ewan McGregor along with his best mate and fellow actor Charley Boorman. This was the follow-up to their original trip entitled Long Way Around which began in April 2004. The goal was to take the long way around the earth - on motorcycles.


Charley, Ewan and their crew left from London, crossed over to mainland Europe then rode to France, Belgium, Germany, Czech Republic, Slovakia, Ukraine, Russia, Kazakhstan, Mongolia, Siberia, Alaska, Canada, into the U.S. and finally arrived in NYC. You don’t just wake up one more morning and try this. It takes a lot of preparation and a lot of people.


In January 2004 the boys began intense physical training which included weights, boxing, and cardio. In between workouts, they joined the rest of the team for intense road planning research. They also had to educate themselves on issues such as possible bear attacks, language barriers, passports, every possible weather condition, medicine, proper supplies and just for fun there was a television crew filming everything from day one.


They also had to be trained to deal with survival issues, possible hostile environments and of course first-aid. Nutritionists, GPS experts and seasoned outdoor travelers were consulted. This was all to prepare for their mammoth trip.


Three years later, they wanted to do another trip. This time, Scotland to South Africa. The same detail had to go in to this trip as with the last. They ran in to some passport issues and Ewan broke his leg which delayed things. But when you see them riding their bikes around the Great Pyramid of Giza or stopping to bungee jump over Victoria Falls, it's proof the prep was well worth it. Long Way Around was 115 days covering 15,000 miles. Long Way Down covered more than 20,000 miles in 85 days.


You may not have the desire to spend twelve months of your life training and riding motorcycles but the elements are the same. Working in a team environment takes many moving parts and many talented people who can take thoughts and turn them into actions and results.

You have to imagine the idea, inspire the rest of the team to get moving, integrate everyone involved and implement the plan.

Give some thought to the I's on your team.

Kneale Mann

image credit: birthplaceofhockey | original: jan 2009

December 26, 2011

Let’s Be More Foolish

For many, this is a reflective time of year. While we look at the best and worst of 2011, the world lost Steve Jobs. He wasn't superhero. He was a man full of flaws like all of us who simply tried stuff he thought about trying and the result was a cool organization, an animation company, thousands of forward thinking creative people and millions of evangelistic customers around the world. You're sitting on that idea, you've always wanted to try that concept. Why wait?

Let's turn reflection into action

Kneale Mann

visual credit: stanford

December 25, 2011

Happy Christmas

Kneale Mann

visual credit: Coldplay

December 24, 2011

Shopping More or Less This Year?

As millions race around today to do their final shopping and preparations for the big day tomorrow, some interesting statistics were released last month from Nielsen.

Of the online survey participants from fifty-six countries, almost half planned on spending around the same on Christmas as last year and a quarter expected to spend less. Eleven percent claimed they will spend more than they did in 2010.

Some More. Some Less. Some Same.

Of those who expected to spend more in 2011 for Holiday gifts, the majority are in the Asia Pacific and Middle East regions while Europe dominates the top countries where survey participants were planning to spend less this year.

Asia Pacific participants listed technology, apparel, books, vacations and jewellery. European participants listed books, toys, technology, apparel and vacations. Latin America included apparel, vacations, technology and bedroom/bathroom accessories.

Middle Easterners and Asians had technology, apparel, books and bedroom/bathroom accessories. North Americans listed toys, gift cards, technology, apparel and video games/consoles. And online shopping continues to increase which may surprise you if you are shopping today in the last mad dash so be careful out there!

If you celebrate, have a great Christmas!

Kneale Mann

image credit: Nielsen

December 23, 2011

Challenging Your Best Laid Plans

If you have read any formal information about marketing, you know about the four P’s.
If you have been exposed to anything with regards to growing business, you have undoubtedly heard the phrase strategy before tactics. And if you have been in the workforce as either a stakeholder or someone who has direct reports, you may be familiar with the difference between a boss and a leader.

So with all the formal and informal training, seemingly endless information and learning why aren’t we living in a world of unlimited success and riches? Politicians are grappling with debt load, companies are making blind cuts in a quest to improve the bottom line and we can’t go anywhere without reading about the global economic crisis. Is it any wonder we have a collective pang in our stomachs most of the time?

Energy and Attention

Now think back to your best bosses or beloved mentors. Did they remind you of all the doom and gloom? Was it their quest to constantly point out and highlight your flaws and shortcomings? Or did they steer you to focus on your strengths and talents?

Businesses, as with each of us, have plans in place to succeed. No one makes a habit of navigating their work into the proverbial rocks. Yet we do it all day long. Our best laid plans may, in fact, be our biggest downfall. It’s not that we make a plan; it’s that we may not even have the challenges facing in the direction. Whatever gets our attention gets our energy. So if we build a plan to get out of a negative spot, our focus isn’t on positive footing but rather eroding foundation.

Mean What We Do

Imagine you’re at an amusement park enjoying a summer afternoon eating junk food, playing games and enjoying some rides. Suddenly you hear a man yelling. As you get closer, you see he is actually screaming at his two young children. As you get closer still, you can make out what he’s saying; “Get on that ride and have fun!” What do you imagine is the kids reaction?

Having a plan that is flexible is essential. But often we can do what we think we need to do and remain stuck. As leaders, we can push our people to work harder without really knowing that we’re even working in the right direction. Activity and progress can get lost in our pursuit to improve. If our plan is flawed, changing the tactics may not help.

Are your best laid plans aligned with what you want to accomplish?

Kneale Mann

image credit: architecture411

December 21, 2011

Life Without Rules

A couple of years ago, I wrote a post entitled Lord of the Flies: The Business Model. Since then, I have recounted my theory on this countless times. It's the story of kids left on a deserted island to fend for themselves. At first, they are celebratory. There are no rules. And then anarchy ensues. We like rules yet we live in a time where some claim they own the rule book.

The premise is simple. The social web is a place where there are no rules or guidelines. Anyone with a keyboard and an Internet connection – and there are now over two billion of us – can publish online content.

No, you don’t need to use Blogger, TypePad or WordPress. Comments do not have to be activated. You don’t even have to be on Facebook or Twitter. In fact, you don’t have to read another word of this post. You can just go do whatever you want to do.

The Choice is Yours

You can post content on your company’s website or send emails to anyone you want. It is completely up to you. Google+ will go on with or without you. You don’t need to listen to anyone. It doesn't mean anyone will listen to you but that's okay.

It is rather curious how much online time some people spend trying to tell us the way to do things. This is especially tricky inside a larger organization where the evangelists are screaming (not literally) down the hall for the company to embrace all these cool channels and tools.

People are Listening

Then you have the advocates who are beginning to listen to all this screaming. And somewhere up the ladder you will meet a wallet. This is where the toy may or may not be taken away. These are the people who may or may not agree this activity is valid but will ask very succinctly, why and how long. They want a return on this investment.

Business is not charity. Work is not free. Time is not endless. So in order for ideas, concepts and interactions to accelerate, you may want (not have) to build in some rules – your rules. It is strongly suggested (do what you want) that you create even a rough outline of your company’s digital engagement policy and a set of guidelines for stakeholders to uphold.

Company Rules

After all, you do have schedules and meetings, dress codes and client deliverables to manage. No matter if you are a kitchen table company or running a worldwide enterprise, you have to be accountable to someone. So it stands to reason, your deserted island may need some parameters.

Your rules may not be right for me and mine may not work for you. So instead of telling each other what to do, let's share best practices and see if we can both improve.

Does that sound like a plan?

Kneale Mann

image credit: bikingtoronto | original: july 2011

December 19, 2011

2011: Did We Make It?

Historians may write their summation of 2011 a bit different than we are writing it now. When you look at it you can certainly say we have endured another challenging year. As we step into the Google Zeitgeist for 2011, the words that I keep thinking about are adversity, hope, conflict and empowerment.

What are yours?

Kneale Mann

visual credit: google | song credit: mat kearney - sooner or later

December 18, 2011

Viral Creation and Manufacturing Brands

Myth or Reality?

Many will argue they can create you a brand. It begins with a strong product or service followed by expertly designed look, feel, execution and emotional connection. Your intended customer will embrace such a wondrous entity and share the positive experience with all whom they know. And that simply not true.

Brands cannot be created. That is up to those who have the experience. If you are Canadian, you know the story well. If not, it’s one worth reading about all things branding and viral.

The Legend of Tim’s

If you are from or have ever been to Canada, you know of a phenomenon like few others on earth. It is a cultural and business marvel. And it is named after a legendary hockey player who was one its co-founders. The Tim Horton’s coffee company is one of the most successful franchise models and continues to grow into the U.S. under the expanded name Tim Horton’s Cafe and Bake Shop.

What the company does best is stick to what they do well. It amazes most experts that they can introduce new products all the time and all the while sell hundreds of thousands of gallons of coffee each year. What is equally amazing is that most of their customers have perfectly good coffee makers at home, but prefer to line up with their fellow java junkies for a cup of Tim’s. The future of building relationships and product awareness is through brand experiences customers can share with each other.

People Want More

Tim Horton’s doesn’t serve the most exotic coffee on the planet; it’s certainly not the fanciest joint on the block. However, while others try to dress up their customer experience with high back padded arm chairs and CDs featuring acoustic compilations, sometimes the right model is to get your customers in and out of your store with exactly what they want and expect from you. For that, they will line up.

Will Yours?

Kneale Mann

image credit: the fit gourmet | original: oct 2008

December 13, 2011

How Curious Are You?

The minutiae of day to day meetings and poor internal customer service can crush a company faster than a nimble competitor. We watch with amazement while companies like Google and Facebook seem to thrive within a hyper creative environment. This is not to suggest these companies don't make mistakes - in fact, many make them in front of the world in spectacular fashion.

It is not also to suggest it's all rosy and fun every moment because real work is being done. But what is the difference between the companies that many read, write and talk about compared to the businesses we pass by every day?

Perhaps successful business owners and managers keep these ideas fresh in the minds.

Stay curious for learning.
Stay curious about improving.

Stay curious through searching.
Stay curious like a child.
Stay curious about now.

Be curious, not judgmental.
Walt Whitman

Stay curious in life.

Stay curious for questions.
Stay curious in discovery.
Stay curious for you.

Stay curious through listening.
Stay curious in business.

Be less curious about people 
and more curious about ideas.
Marie Curie

Stay curious about others.
Stay curious with think time.

Stay curious for next.
Stay curious in leadership.
Stay curious toward answers.

Curious people are interesting people, 
I wonder why that is?
Bill Maher

Stay curious about possibilities.
Stay curious about your strengths.

Stay curious for what drives people.
Stay curious and motivate.

Stay curious. Always.

Don't underestimate the curiosity inside your company.

Kneale Mann

image credit: omnipress | original: Apr 2011

December 9, 2011

Internal Social Networking

This week I was on another conference call discussing the pros and cons of social media. This time it wasn’t whether the company agreed in their power or the fact their customer base utilized all the available channels but rather how to increase the interaction inside the enterprise.

There are deliverables and emails and meetings and customer interaction and sales and planning. Who has time to develop an internal social network? Well, if you do any one of these activities, you already have one. But you can slowly create something more collaborative and focused.

There is no Time

Running a business is hectic work and a keen eye must remain fixated on revenue. To many, realizing personal potential becomes secondary to making the quarter. We spend more waking hours at work than at home. But we don't seem to spend much time, if any, finding how those relationships can positively affect the experience.

Schedule the Time

Perhaps to start, you find an hour a week where you and your team get together and have an open and honest talk about each other rather than a client emergency or project deadline. Skip one of those agonizing status meetings where you dissect every current project to the point of nausea and spend it on each other's development. Perhaps it’s too touchy feely for some people at work but this is not to suggest tears and hugs are requisite. But it can unearth monumental ideas for growth.

It's a Waste of Time

You and I have interacted with companies that have horrible internal customer service and ones where the people actually like being there. Focusing on  the relationships within your company through clearer communication will create a stronger business whether that is through an internal social network or simply better communication among stakeholders.

Digital channels have proven we have the desire to connect and share with people all over the world. Are we doing the same within our organizations?

Kneale Mann

image credit: gettyimages

December 6, 2011

The Responsibility of Leadership

People are more easily led than driven. 
David Harold Fink

It’s easy to look at a company’s organizational chart, identify senior management and call that the leadership of the company. That can be flawed logic because leadership is not a title and if we wait to look for it when people become managers, it’s too late. And the biggest issue with corporate leadership is that companies expect you to do too many tasks which takes your time away from nurturing the strengths of your team.

Bosses say "Go!". Leaders say "Let's Go!" 
E.M. Kelly

If you are lucky to have a mentor, hang on to them with all you got. They are special people we need in order to move things along. If you’re lucky enough to be a mentor, take your role seriously. You are not only guiding a career, you are helping the hundreds they will touch throughout their career. Business is a team sport and if you choose the path of leadership, it can be a fulfilling decision.

Management is doing things right
Leadership is doing the right things
Peter Drucker

Leadership is a balance between the ego and grace. Well that’s until reality steps in. Quotas need to be met, revenue numbers hit, a competitor wins the contract and suddenly our flapless leader isn’t so helpful and nurturing.

Innovation distinguishes between a leader and a follower.
Steve Jobs

In the corporate world, leadership roles are realized through myriad journeys. Some get the gig because they are the top sales person, others get it because someone left and they were the safe choice, the list goes on. Rarely does an organization choose its leaders purely from the perspective of leadership ability.

The only real training for leadership is leadership.
Antony Jay

If you’ve ever received a promotion within an organization you know that people start to look at you differently and you may feel a bit strange. That angry young person with all the bright ideas is in a position to act on some of them. It can be overwhelming. But that's what change and growth feels like.

It is not fair to ask of others what you are unwilling 
to do yourself. Eleanor Roosevelt

Leadership can be a lonely journey within a team environment but to the right person, the most rewarding career move of their lives. We all need to be leaders now and waiting for the corporate tap on the shoulder is not the time to begin the process.

How can you become a better leader?

Kneale Mann

image credit: istock | original: Oct 2010

December 2, 2011

What Will You Do in the Next 30 Days?

I was on a conference call this week and we were talking about all the things we wanted to do. Those items on some bucket list or someday sheet, tacked to the bulletin board next to the array of conference laminates, the calendar and a few wise sayings from past fortune cookies. We know our lives won’t last forever. As Steve Jobs said, "Remembering that you are going to die is the best way I know to avoid the trap of thinking you have something to lose."

A few years ago, Matt Cutts, whose day job is quality control at Google, felt he wanted to look at his list a little more carefully. And instead of placing it back on the wish he could get to it one of these days pile, he did it.

Will you get to your list?

Kneale Mann

visual credit: TED

November 30, 2011

Are You The Best in The World?

Make a Dollar

A year ago this week, my friend Mark Gallagher gave me a project. During one of our long deep and very helpful conversations he said that I should imagine a triangle with three equal sides. Side one features things I am best at the world at, side two is where I will make the most money and side three is what I'm most passionate about.

It's a challenging exercise because imagine for a moment that you can accomplish all three. Passion seems to be the easier one (for me) but most money and best in the world seem daunting.

Make a Name

I'm not sure who first coined the phrase but there is a theory that we are motivated by three things - to make money, to make a name for ourselves and to make a difference. Again, making a difference seems to be the most attainable and honorable. But you may feel different.

There is sound evidence that as we age, we seek more purpose and meaning. But the most difficult side of Mark's triangle is identifying what you are better at than anyone else on earth. This isn't meant to create a boastful ego but rather to make us strive to really be our best.

Make a Difference

Mark's triangle was in this order for a reason so it's up to each of us to figure it out for ourselves - our context. It's an interesting quandary. Many a dreamer has struggled and many who chase only the dollar get in too much trouble as well.

It's interesting that we want to get better but wait for opportunity to land in our lap. Our collective impatience can waste value time focusing on what's important. We search for how to be the best, make a living and realize passion but we often let life get in the way.

What's on Your Triangle?

Kneale Mann

image credit: istock | original: nov 2010

November 28, 2011

Leadership is Not a Title

I used to be one of those people who admired others who worked for themselves because of their perceived freedom. They could choose who they worked with and their hours were flexible. They had business expense write-offs and could take time off whenever they wanted. Of course, that was all too innocent of me.

Any  self-employed person will tell you that you don't know what it's like to work for yourself until you work for yourself. That doesn't let you off the hook if you work for someone or own a large enterprise.

Selling You is Hard Work

Developing your own brand, offering or services can be tough if you don’t have a team to lean on or a established company to back you up. Scaling your expertise can be as difficult as deciding what you will offer in the first place. But we need to remember we still have a team which comprises of our network of helpful humans. The business model is expanding far past any building walls.

One may think that selling a product is easier than a service and it’s not. There are millions of brilliant people developing necessary products who can confirm the hill is just as steep. I’m often asked “what do you do?” and I prefer to say “here’s how I can help”.

B2B + B2C = C2C

We portray a strong image through profiles on Facebook, Twitter, Google+, LinkedIn and more. The keyboard can make us brave but earning business is hard work. You not only have to prove you can provide the services you promise but you must give a prospect a reason to hire you and work with you.

If you work for yourself, be proud of your accomplishments. There are good, bad, scary and busy days. None of us escapes them, including those who started large enterprise. From Henry Ford to Carol Bartz, Oprah Winfrey to Michael Dell, they all had to start somewhere. We reside on both sides of the counter, so we all work for someone.

So How Can You Help?

Kneale Mann

image credit: freelanceswitch | original: jul 2011

November 25, 2011

Procrastination: The Business Strategy

I posted this list last year. Christmas is a month away.
Do any of these sound familiar?

• We want to make some changes, but we’ll talk about it after Christmas.

• Let’s reconvene after the Holidays.

• There’s no way we can get to that until the New Year.

• I doubt we’ll have time to give that much thought until January

• There are too many distractions this time of year.

• That is a great idea. Let’s table it for the first quarter.

• Let’s wait. It’s crazy right now and the Holidays are coming up.

• There’s no time to deal with that at this time of year.

• We don’t look at any new business in December.

• We're too busy for that now.

• How about we wait until we can have a good look at this after the break.

• Nothing happens this time of year.

• We can’t handle new business opportunities until after Christmas.

Is there an opportunity for you to get to it now?

Kneale Mann

image credit: simplyzesty | original: dec 2010

November 23, 2011

How Do You Lead Your Tribe?

We are a competitive species. We also have an inherent need to belong so we gather in groups or tribes to find security and strength for our collective abilities. But not every tribe is created equal. Some can be dangerous and destructive while others can change the world.

David Logan is a faculty member at USC, an author and a management consultant. In his TEDx Talk from 2009 he discusses tribes and more importantly the levels or differences between them. 

What level would you like?

Kneale Mann

visual credit: TED

November 21, 2011

The Tricky Art of Scaling Your Business

"Anything you build on a large scale or with intense passion invites chaos.Francis Ford Coppola

I seem to have several conversations daily surrounding the same topic – scaling. There are millions of bright talented experienced business owners who want to grow their companies save a couple of crucial issues – time and money. There is no concrete way to control the speed of scaling but often it feels like it's not happening fast enough. Some days it moves at a snail's pace.

You want to grow your revenue line and you know in order to do that you need extra help but you can’t afford the extra help because you are too busy working on the current revenue stream. And you can't seem to grow the revenue because of all the prospecting and meeting and selling and trying to get your current client work done.

Sound Familiar?

This is an issue that has faced business forever. Others with much less money or experience have solved what each of us faces which perhaps makes our concerns even more annoying. We love to hear stories of people born of meagre means to fight and claw their way to a successful career.

We know we can do it but its a mix of our impatience and some pedestrian items we need to corral. Scaling is a challenge for everyone from sole proprietors to c-level executives of corporations with a global footprint.

Here is a list of things to think about (I know I do) when you look at how to scale your business...

Find the Quiet
Anyone who knows me, knows I have a busy brain. That does not always mean I’m getting it all done, sometimes quite the opposite. Busy doesn’t mean progress. Find those moments where you can shut it all off, listen to some music, put your feet up and clear your mind.

Be Honest About Your Effort
We can usually find external fault in the slower pace of our business growth. The truth is, we need to look inside to ensure we are doing all we can. That’s usually where the slowdown is occurring.

Stop Comparing Yourself to Others
We all do it and it is a complete and utter waste of time. We can claim that numbers and stature and position don’t matter (they don’t) but we make them far more important that they are, stop shaking your head, you do so.

Ask Often and Always
This is where most businesses fall apart. I know I see my work slow down when I stop asking for business. We get timid, we don’t want to appear to be selling, but without sales there is no business. Find your way. No ask, no business.

Get Help
Small business, large corporation, c-level executive, sole proprietor, no one makes it on their own. No one. Ever. Surround yourself with a mastermind group of people from all walks of life with two purposes – to tell you the truth and to offer advice.

It’s Not Their Fault
When played properly, life is a team sport but we need to own our part.

Find the Decision Maker
How often have you had discussions with someone who can’t make the sale for you? Why would you try and sell to someone who isn’t in the position of buying? We've all done it far too often.

Be Clear About Your Offer
Elevator speech, website, social profile, in-person meeting, if you don’t believe what you are then no one will. Often companies get stuck or worse go backward when they begin to get unclear on their offer. Qualifying the sale is essential too. There's no sense talking to anyone - decision maker or not - if they're simply not interested.

Decimate the Naysayers
They are everywhere. Stay away from them. Delete them from your life. They will do absolutely nothing but derail you. Advice is fine, negativity is destructive.

Walk a Mile
This is not about comparing yourself to others but rather learning from others. Find people who have gone through what you’re going through. This is why some of the best hockey coaches are former hockey players. This is precisely why the most successful people have mentors.

Take it Offline
The online social networks are wonderful for finding like minded people along thought silos void of geographical limitations. Get on the phone, book a coffee or lunch, get out of the office and meet people in person or hear their voice. No social networking tool is more powerful than human interaction.

Be Sure You Want This
Follow your gut. Find the quiet. Get help. Listen to yourself and learn what you want.

Let's get back to work!

Kneale Mann

image credit: newmoon | original: mar 2011

November 18, 2011

Leadership and Inspiration

After more than twenty-five years in the workforce, I remain absolutely fascinated by the reasons why two seemingly similar companies can travel very different journeys. One could thrive and grow and expand while the other struggles. Could it be the products each offer? Perhaps. Is it the price? Maybe. But it’s something much deeper.

Leadership is not a job title but a mind space, an attitude, that ‘thing’ we can often not quite put our finger on. And great leaders not only inspire a company, they can inspire a generation. But let’s back up for a moment. You work hard and want to be a part of a sound company and do purposeful work.

Simon Sinek has written a book on it and in his TEDTalk outlines what sets apart those leaders who inspire and make profound differences in their work and the people around them.

It begins with one simple question

Kneale Mann

visual credit: TED

November 16, 2011

Make People Your Priority

Is it a midlife crisis? Is it an identity crisis? Some go through it several times. This is not about getting to an age where you buy a sports car to rekindle your youth or run off to join the circus. Though it could.

This is at your core and is suddenly right beside you with a two-by-four that smacks you right in the skull. The brave face masks our fear. We may fool others but we don't fool ourselves. The uneasiness fails to subside as we plow through on all the things we should do while we ignore what we want to do.

We humans are unique to any other species because we have the ability to reason and can analyze and solve problems. But that constantly gets us into trouble. Justification for not moving forward on an idea or embracing others' input on a project can always seem to be explained in our clever minds. And this logic infiltrates our businesses, our work spaces and our team environments.

Are We Superior? 

One could argue we create more than we solve. We are the only creatures that worry about what if, then and next. We are also the only beings that are concerned about having a purpose and regret.

We want a legacy, we want our lives to mean something yet we seek approval from everyone but ourselves. If we can’t see it, no amount of awards or money will be enough. Without that feeling in the gut, increasing revenue can only sustain us on its own for a short time.

What's Next?

Dogs do not concern themselves with that incident last July when they didn’t catch the ball on the first bounce. Cats waste no time worrying about your opinion of them. Birds fly void of any concern they’re doing it wrong. Yet we spend considerable amounts of our precious time worrying about what happened, what’s about to happen and what might happen. We spend far less time on what is happening right now.

We are not drones performing sufficient duties to deliver satisfactory results to the revenue line. We are people. We have hopes and fears and dreams and desires. And so do those working with us. This is not to suggest your company should be a place where everyone holds hands and talks about feelings all day. But treating your fellow stakeholders like machines will create an environment that will hurt you.

Forget being human and business will suffer

Kneale Mann

image credit: wallbest
original: Jan 2011

November 14, 2011

Business is Not an Overnight Success

Don't Wanna Wait

A large cheeseburger with condiments is approximately 600 calories. An hour of high impact aerobics for a 200lb man will burn about 600 calories. A slice of pumpkin pie is about 350 calories. An hour of ice skating for the same man will burn about 340 calories. We know we need to eat better, work out more and take better care of ourselves but (on average) we don’t do that. We eat the cheeseburgers and the pie then get acquainted with the couch.

Often companies will look at the success of a certain campaign or promotion to get a sense of customer reaction or appetite. This kind of strategy is both flawed and short-lived. Patience is a virtue but rarely a business plan.

Open for Business

Unless you have won the lottery, have rich parents or are independently wealthy, you need new business all the time. It’s admirable to see some who have as many customers as they will ever need but the rest of us need to constantly build our business. Not for a week, not once in a while, but every single day.

We want the customers now but can have trouble seeing the long term benefits of a sustained effort throughout the year. We wonder how these available channels can help us without realizing our contribution is critical to the equation. We want the quick wins to sustain our revenue line forever.

Downside of Now

As a business and marketing strategist, I am asked often if I can help companies improve and increase revenue. I can but I don't have magic dust to solve all their problems in an instant - no one does.

If you are in business, you have made some mistakes and enjoyed some victories but neither happened in a day or a week. It would be arrogant for anyone to claim they can help you improve in those areas in a short amount of time. You may want to find some quick wins but they are fleeting and impossible to scale.

We are not built for strategy or long-term thinking. If things are bad, we want them to be good, right now. If money is tight, we want money, right now. If someone promises that this campaign will help us get us out of this slide, we are happy to listen, right now. We want the burgers and the pie without the waistline.

Do you want wins or business growth?

Kneale Mann

image credit: directresponse
original: Mar 2011

November 12, 2011

Change is a Way of Life

You've heard the quote “the definition of insanity is doing the same thing over and over again and expecting different results”. Some say it was Einstein, some say it was Franklin. The point is the meaning behind it.

I have worked with business owners who have tried it the other way around. They narrowed the focus, found the niche, then measured success against the wide mainstream. They did different things expecting the same results.

What Change Feels Like

There are theories that we build our set of values by the age of five. After that, it’s all experience and execution. Marriages split after decades of partners trying to change each other. Elections are won by candidates promising change.

Change is not easy. Change requires energy and focus and sustained attention. Change is something that sounds good when someone else says it. Change can fight you. Change can be elusive. Change wears many disguises. Change starts from our core, not our minds. Change is freely available when we want to grab it.

Change is Right Here

I was speaking with a colleague who was commiserating about a client who says she wants change in her organization yet her actions prove the opposite. And I reminded him that most of us like the concept of change but we don’t have a clue what it feels like when it’s happening. Most of us don't realize how deep rooted our habits are which often block change. And those habits once represented change.

Change is awkward and unsure. The ground begins to move beneath us and we crave for things to return to "normal". We like to feel safe and comfortable. We may scan the menu but there are usually a handful of items we order each time.

Say Change vs Do Change

This is increasingly more difficult in an organization. The economy is still down in many areas of the world yet on the threat of their very survival, companies often fail to realize a necessary organizational shift. Often the people uttering the decree for change aren't willing to change themselves.

There are two significant issues going on – the sheer will of stakeholders to keep their status quo and the task of building inspirational leadership. Knowing when change is necessary then actually taking the necessary steps to create it, is the challenge.

How do you affect positive change?

Kneale Mann

image credit: catnross
original post: feb 2011

November 11, 2011

Let's Remember

We spend a lot of time discussing business and fretting over the economy. Let's take a moment to thank the brave women and men who fight and have fought for our freedom.

We remember so we never forget

Kneale Mann

image credit: blogto

November 9, 2011

Networking or Pitching?

Beyond the Threshold

Think about the last time you walked into a store and the clerk was on you from the second your foot crossed their front door. You probably quickly told them you were just looking because your personal space was crushed by someone trying to sell you something even though you were in their store.

Now imagine you're at a networking event and you meet John who shoves his card in your hand before you can say hello. You can feel yourself backing up and scanning the room for a few gulps of fresh air, a lifeline, a way out. Despite being at an event where you are trying to meet potential customers, clients or partners, John's approach is a bit much so you recoil. You quickly realize the room is full of two types of people - sellers and those who are too scared to sell.

Beyond the Elevator

Everyone tells you that you need to get out there and meet people, shake hands, let them know you’re looking and what you offer. Yet few people enjoy networking. It can be intimidating to try and 'sell yourself' in a room void of buyers. Most shun those who pitch their offer on the social web yet I'm unaware of anyone who can pay their bills with followers and a better Klout score.

Perhaps if I was painter, it would be easier to explain. My passion to provide business solutions to owners and managers who want to become better leaders and improve their people and revenue. The process isn't easy to define because it changes with each situation. When you look closer at your offer, you may say the same.

Beyond the Title

We need to know how best to explain what we stand for and how we help others. Even the painter does more than slap paint on a wall. She may enhance the feel of the office while it blends with the dark cherry desk and black leather chair.

So before walking in a room to sell your wares or greet new customers in your space, figure out how you can help them and the process may be smoother. And if you think this is an issue exclusive to service providers and small business owners, even large enterprise stumbles on this stuff.

Are Selling or Solving?

Kneale Mann

image credit: fooduncorked

November 6, 2011

Clocks Back • You Forward

In parts of the world, clocks fell back an hour this weekend. An extra hour of sleep we lost in the spring. Strange things happen around these two events each year. Some find autumn tougher while others think adding an hour of daylight in March messes them up. One thing to be thankful for is that most gadgets have a clock that automatically makes the change for us.

Great ideas often come from short bursts of inspiration. Companies have been born over a lunch. An hour can be spent on the couch or used to change the world. Thirty-six hundred seconds to accomplish anything we want, what are we going to do?

60 Ideas for 60 Minutes

• Update your resume
• Empty your in-box
• Say no
• Offer your time to a charity
• Call mom
• Make cookies
• Get rid of self-doubt
• Have coffee with someone new
• Write your business plan
• Listen without talking
• Go skydiving
• Tweet
• Write a proposal
• Ignore the naysayers
• Share an idea
• Start a business
• Call a sibling
• Gain some perspective
• Plan a trip
• Apply for your dream job
• Build a chair
• Learn euchre
• Do something that scares you
• Make soup
• Stop making excuses
• Find new websites
• Call a friend
• Go for a drive and get lost
• Ride a horse
• Invent a product
• Have a bath
• Go easy on yourself
• Prepare a meal
• Take a nap
• Start a graffiti wall
• Remove negative influences
• Make amends
• Say yes
• Update social profiles
• Have lunch with a friend
• Get off your ass and do it
• Paint a t-shirt
• Quit your whining
• Watch a webinar
• Learn to juggle
• Prepare a presentation
• Call dad
• Play squash
• Help a friend
• Clear your desk
• Contact a potential business associate
• Enjoy nature
• Go bowling
• Listen to a podcast
• Plant a tree
• Help someone with their list
• Prepare your will
• Go square dancing
• Write a chapter for your new book
• Lose the fear

What are you doing in the next hour?

Kneale Mann

image credit: istock

November 3, 2011

Reframing Ideas to Create Magic

I showed this video to a colleague last week. It is inspiration of creativity, imagination, ingenuity and our ability to see around a seemingly impossible problem to find an even better solution.

Our impatience can stop us from crushing the box and starting over. The pressures of making revenue numbers are often the very catalysts to decimate creativity. And as you look around to your team, your colleagues, your friends and your customers, you may be surprised how close the solution can be if you pay closer attention.

Will you take the escalator or the stairs?

Kneale Mann

visual credit: anca4vlad

November 1, 2011

Defining the Sales Process

Since we've been living on this big marble, the sales process has been a part of everyday life. There is no escaping it and very little moves forward without it.

Centuries ago, the currency may have been a bag of rice for a piece of furniture but the barter system is alive and well. The media may have been a local market or horse-drawn carriage, but business clicked along.

We tend to get caught up in gadgets and interfaces and think they are what drives business. As much as they may accelerate the process, give us the chance to find similar thinking people around the globe and open doors that would never otherwise be opened, the exchange of services or products for currency hasn’t differed.

Know What You're Selling

When I was a kid, my buddy Mark’s dad worked as a life insurance salesman. As he put it, he sold “peace of mind” to families. Now you can build a client list through customer relationship management (CRM), database marketing and social media but the offer hasn't changed all these years later. If you sell insurance, the theory stands that you are selling peace of mind.

It’s easy to point to an exchange of money for a product as a “sale”. But what has to happen before that exchange occurs? Does the company not have to let potential customers know about the product? Isn’t there a network or supply chain required?

Honing the Offer

I was having dinner a few weeks ago with a client who challenged the notion that we are all in sales because her definition is the point of exchange and not the myriad other things that need to happen to get there. Her 15 years as a commission sales rep was her experience in sales. She went through the process of finding prospects, calling on them, showing the benefits of what she offered and ending with a monetary exchange. Her point is that as much as we all 'sell ourselves', someone has to close the deal. My contention is that a lot has to happen to help that deal close from people throughout the enterprise.

I often see product and creative people scoff at sales people as a necessary evil. But when discussions of chickens and eggs come up, the tie breaker is that we are all in the product AND sales business because neither can survive without the other. What I like to do is help business owners and managers work ON their business when most of the effort is working IN their business. And I sell every day.

Are You in Sales?

Kneale Mann

image credit: mspmentor

October 28, 2011

Making Digital Simple

I was chatting with a colleague this week and we talked about how often technical glitches happen when we're using gadgets that are supposed to improve business and communication. Bad phone lines, email problems, servers down, weak cell patches, lost files, the list goes on.

We know that a web presence is important. Online, social and mobile purchasing continues to increase so it's imperative that companies have a digital interface for their customers. And there is ample data to prove connecting with a vibrant and active customer base helps drive better service and increase revenue.

However, it’s crucial not to let technology hamper your customers' ability to interact with you

Kneale Mann

visual credit: youtube | google

October 26, 2011

Performance Reviewed Daily

There's an annual event that everyone seems to think is crucial yet few look forward to enduring and that is the annual performance review.

This delightful 30-60 minute meeting consists of a discussion of how one of the people in the room has performed their duties for the past twelve months.

Some companies engage in a form that is to be filled out by the employee prior to the meeting and then reviewed with their manager. The time spent on strengths is often paled by those items that require more attention or the weaknesses. And if you ask most people, they would agree they should work on getting better at what they don't do well.

Summarize and Generalize

Of course, few of us keep an open file to make notes during a major project or a significant event throughout the year. This form is often filled out shortly before the meeting. Then the results are neatly placed into the employee’s file to be viewed in another year.

If you own your company, you don't have the luxury of an annual performance review because that happens every day in the form of client feedback - or worse, no feedback - followed by lost revenue.

How do customers measure your performance? 

Do they wait a year, send you an appraisal form to fill out and mark yourself on various aspects of your product and customer service then sit with you to discuss? No, they often don’t even complain if they are unhappy with your offering. They just leave. Or worse, tell everyone about the experience through the social channels.

So have a look at your team, your business, your offering, your organization and decide whether you are waiting for the feedback or being proactive to ensure superior internal customer service within a social business model – which includes regular discussions about performance and strengths versus the annual review – and greater external customer service.

How's your performance review?

Kneale Mann

image credit: buzzle

October 22, 2011

The Power of Doodling

It’s as universal as breathing. It began in our childhood and remains a part of our lives today. It happens on planes, offices, dining rooms, boardrooms, hotel suites and bathrooms. It happens alone, with others, in private and in public.

The history of the doodle stems back to the dawn of our ancestors. It has been the genesis of some of our finest concepts, theories, inventions and solutions. It is the seemingly mindless act of drawing aimlessly while in a meeting, on the phone or any other place we humans hang out. And there is a powerful and sound business reason we need to continue to doodle.

Sunni Brown is a business owner, creative director, speaker and co-author of Game Storming. She’s best known for her large-scale live content visualizations, and she is also the leader of the Doodle Revolution. In her TEDTalk, Sunni explains why we must continue to doodle.

Grab some paper and a pen while you watch.

Kneale Mann

visual credit: TED
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