February 27, 2019

Acronyms and Thingamajigs

If you have ever spent time with a group of people from the same industry that you’re not a part of, you know how narrow we can all be at times. There are acronyms and terms you have no clue how to decipher. It’s almost as if they are speaking another language, their own language.

We think we’re being clear but we have to understand that our thoughts may not align with others’ understanding. When we take the time to step back, breathe, and gain more insight into how others are perceiving us, we stand a better chance of understanding each other.

Technical speak and industry specifics are often needed but sometimes just boiling things down to the most basic level is the best way to avoid misinterpretation. If we take a moment and suspend our beliefs to check for understanding, conflict can be avoided and teamwork can be improved.

It's worth a shot.

February 23, 2019

Are You in Sales?

Yes, we're "all in sales", but I'm referring to a career that has defined metrics. You sell, you survive. You don't sell, your commission is affected. You park your laptop on a desk in the “sales department” kind of sales. You have numbers you need to hit this quarter, kind of sales. You eat what you kill, kind of sales.

It's one thing for your performance to be measured by how you do your job. It's much different to be judged by the actual money you actually bring in the actual door. Sales is the transference of trust, so you must build strong relationships. Sales can be a grind and not for those with delicate digestive tracts.

To anyone in sales – you have my gratitude and respect.
To anyone not in sales – try it for one day.

February 19, 2019

What are Your Thoughts?

The late Princeton philosopher and author Walter Kaufmann coined the phrase decidophobia to describe those who would rather leave the deciding to some authority. Kaufmann opined that once a decidophobe relinquishes, they will accept anything argued by that authority. We can call it "the boss is always right" syndrome.

She's a thought leader; he's a thinker; they're the idea team. All crutches we create to stop us from contributing to the process. We all have ideas that are valuable and if you are in a leadership role, open the doors a little wider and let those ideas in because there's brilliance waiting to be seen. Maybe we all can be decidophobes?

Two hundred years ago there was no Internet. A century ago we didn't have interactive technology built into the steering wheels of cars. And unless you share it, we will never enjoy what you have been thinking about which could change the world.

Let’s do big and stop over thinking.

February 9, 2019


You have heard the quote “the definition of insanity is doing the same thing over and over again and expecting different results”. Some say it was Einstein; some say it was Franklin. The point is the meaning behind it.

Change is awkward and unsure. The ground begins to move beneath us and we crave for things to return to "normal". We are creatures of habit and like to feel safe and comfortable. We may scan the menu but there are usually only a handful if items we order each time we're back to the restaurant.

Rinse Don't Repeat

There are two significant issues going on – the sheer will of stakeholders to keep their status quo and the monumental task of building inspirational leadership.

Change is not this. Change can be exciting. Change is unproven. Change can be scary. Change requires a leap of faith. Change can conquer courage. When the bottom line is the only objective, affecting change can often be an illusive pipe dream.

We can't always predict the outcome of change.

February 4, 2019

Ninety-Three Percent

Communication is at the cornerstone of our lives. We email, text, phone, meet, talk, and connect because we have an inherent need to belong. And there are countless studies out there that point to the way we receive communication.

One of the most adopted and accepted appeared in a book by Albert Mehrabian entitled Silent Messages. His research found that the person receiving our messages gives 55% of their attention on our body language and eye contact, 38% to our tone, and just 7% to our words. So how we say it carries more weight than what we say.

According to Mehrabian and many others, non-verbal cues carry 93% of the weight of any communication. So if you’re in a leadership role, think about how that can help you strengthen or hinder the culture in your business.

Something to gesture about. 
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