June 28, 2016

Before They Are Customers

You want to take your significant other out for a nice dinner. Maybe you'll check out that new steak place? They claim they have best Kobe beef this side of Tokyo. Decision made. Reservation for 7:30.

What they didn’t tell you in the advertising was that there is a mandatory $10 parking fee. A bit annoying and scam-like. Still not fazed, you head inside. You are met at the threshold with a line-up. Not a bad thing, it means this new place is doing well and you’re not worried, you have a reservation.

Service On Hold

At 7:45, you inquire with the snappy dressed guy at the front if your table is ready. He doesn’t take his eyes of the calculus that is the restaurant floor plan and barks that the kitchen is busy, they are new, and all reservations are 30 minutes behind.

It’s a nice night out, why spoil it with complaints so you go back to the bench and wait quietly. Several minutes later a woman approaches you with two white cards. On one side is the restaurant’s logo and on the other is a questionnaire.

Survey Says

They want to know your demographic, how you found out about the place, how many times you go out for a meal each month, how much alcohol you consume in a year, and for your trouble your name is put in a draw for one free dessert on your next trip - if you go to their website and register.

It’s 8:43 and burgers sound good about now.

Before getting caught up in metrics, surveys, and coupons, be careful people don't walk out before you get a chance to help them as customers.

Let them try it before asking their opinion.
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June 24, 2016

Change for a Change

It wins elections, looks great on a coffee cup, and can inspire nations. The promise of improvement can move people to do immense things. 50.1% of the British population voted to leave the European Union. Did they vote for change or a hope to change back the clocks of time?

Change can also mean alter, transform, amend, or revolutionize which sound powerful. The way it is isn't as good as the way it could be, and for that we need change. But with change comes resistance and conflict.

Often we can look back and know the change was a good thing but our fear of the unknown can make us freeze. Change can be hard and comfort zone has its name for a reason. Whether its voting out a government, renovating the upstairs bathroom, or taking that new job, change is around us constantly.

It's what we do about it that counts.
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June 21, 2016

How Are You?

Good thanks and you? Fine, just fine, thanks for asking. We say it a hundred times a day and don't even break stride. We connect with each other like flat stones skimming the morning lake. Busy lives make for quick exchanges and we keep moving. Apparently I'm not fine and neither are you.

Mel Robbins explains why.


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June 17, 2016

Seventeen Thoughts

Yes, you can, if you want it bad enough. Don’t let anyone tell you it can’t be done. Take the high road, there’s less traffic. You were born to lead in your own way.

Embrace ideas that are different than yours. Ignore naysayers. The best time to start is that place between tomorrow and yesterday. Once you decide, you’ll make it happen. If it doesn't help you grow, get rid of it. Listen to your gut.

You have all you need to succeed if you look hard enough. The choice really is yours. There are people in your life right now ready to help you if you ask. Change is enviable. You will never get it perfect. Excuses are the easiest way to avoid trying.

That idea you keep putting off is ready to ship.
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June 14, 2016

You Have Great Ones Everyday

We have them every day; often several times each day. We're faced with a problem, one pops to mind. They are plentiful and everywhere. We are doing something innocuous, and one breaks our consciousness. But what do we do with them?

This video is a few years old and just as valid as the day it was produced. Stephen Johnson discusses how ideas are born, incubated, and ultimately acted upon. He studies how we think about ideas and then actually execute them.

What will you do with your next idea?


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June 10, 2016

Stay Curious

Curiosity is an emotion related to natural inquisitive behavior such as exploration, investigation and learning, evident by observation in human and many animal species. The term can also be used to denote the behavior itself being caused by the emotion of curiosity.

So with that in mind...

Stay curious for learning. Stay curious about improving. Stay curious through searching. Stay curious like a child. Stay curious about now. Stay curious in life. Stay curious about others. Stay curious about learning. Stay curious for you. Stay curious through listening. Stay curious through living. Stay curious about possibilities. Stay curious in business. Stay curious about experiences. Stay curious for next.

Stay curious always.
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June 7, 2016

Smile and Wave

We've heard it our entire life; smile and people will like you better and you'll feel better. Well, sometimes we don't want to smile because we're stressed.

How often do you smile? How important is smiling? How inviting are others when they frown? It may sound like a superficial discussion, but Ron Gutman explains it can affect our success, lifespan, and the quality of our very existence.

Watch and smile.


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June 4, 2016

Missing the Signs

This came up in a conversation again this week so it's a review.

The news reports are telling residents to leave town. The authorities are feverishly going around the city to gather up those who don’t have the means to do it themselves and all the while Bill has decided he is going to stay in his home and wait out the storm.

Stubborn rarely wins

A few hours later the rain is coming down in sheets. Bill is forced out of his home and onto his roof where the water is now five feet deep on his street. Two police officers in a motorboat come by to rescue Bill and bring him to safety. Bill declines their offer and proclaims; “God will send me a sign!”

Several hours later, the water is now at Bill’s waist as he struggles to survive on his now submerged roof. Another police boat comes to rescue him and take him to safety. He again says “No thank-you, God will send me a sign”. A half hour later, Bill drowns.

Pondering minds wonder

Bill is shocked and says; “Why didn’t you send me a sign?”
God replies; “I sent you two boats!”

How often do we ignore the help we need in our quest for the clear path? How do we miss those signs that are there to guide us when we’re looking for guidance? How often are we quick to help others but not as swift to accept help from them in return?

The help we seek can often be right in front of us.
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