December 29, 2018

The Bully and Radiohead

I was having breakfast with a great friend and colleague this week and we started talking about how each of us often gets in the way of our own success. Why do we do that? Is it self-sabotage? Is it a fear of failure or success? We humans aren't born with fear; we teach ourselves fear. It's easy to blame outside sources but we have a choice on how we process influences and what to do next.

In a previous chapter of my career, I worked in the radio industry and during the last few years of that, I oversaw the launch of two radio stations from concept to creation and then went on to consult a handful of radio station clients in my consulting work. But I told my friend I'm often visited by a force that seems to hold me back. As I continue my work at an executive recruiter, it's not the candidates or clients who are in my way, it's me!

Voices Inside Your Head

So she put me through an exercise. She said we will call that force - The Bully; and the man who launched radio stations and built teams with confidence, we'll call him Radiohead. She warned me the bully is my comfort zone; my ability to fail without trying because it wasn't meant to be. She said it was a bunch of hot air meaning nothing. She then said whenever the bully shows up, thank him for his time and wish him well and focus back on Radiohead.

You can put your own labels on your life but you have them. There are two strong forces pulling you in opposite directions. One likes it safe so it reminds you to not take bold moves while the other has shown up when you weren't even paying attention because you were so focused on the task at hand.

Say goodbye to the bully and welcome radiohead.

December 19, 2018

Change and Transform

It wins elections, looks great on a coffee cup, and can inspire nations. The promise of improvement can move people to do immense things. 50.1% of the British population voted to leave the European Union. Did they vote for change or a hope to change back the clocks of time?

Change can also mean alter, transform, amend, or revolutionize which sound powerful. The way it is isn't as good as the way it could be, and for that we need change. But with change comes resistance and conflict.

Often we can look back and know the change was a good thing but our fear of the unknown can make us freeze. Change can be hard and comfort zone has its name for a reason. Whether it's voting out a government, renovating the upstairs bathroom, opening our hearts for a new relationship, or tackling that new challenge, change is constant.

It's what we do about it that counts.

December 13, 2018

Lead Don't Boss

Allow others to inspire. Find the how. Get out of their way. Be present even during challenging times. Have clear expectations. Don't expect to ever have all the answers.

Helping others is a privilege. Back your people up. Be bold. Never stop learning. Open door policies are for those who mean it. Don’t hide behind busy. It’s their career too.

Be inquisitive. Invest at least half of your time helping people. Hire passion. A team is more than celebrating victories. Don’t be a boss. Listen.

Don’t hide when your people need you. Grow their strengths. Let them shine. Be fair. Get to know what motivates everyone on your team. Seek guidance from those who are committed to helping you grow.

Customer service begins with you. Never settle. Understand that it will be the most rewarding work you’ll ever have the privilege to do.

And it won't be listed on your business card.

December 5, 2018

Let's Make Some Trouble

Mignon McLaughlin was an American journalist and author. In the 1950s she began publishing aphorisms - a pithy observation that contains a general truth.

My favorite was; "Society honors its living conformists and its dead troublemakers."

We do look at those who blazed a path before us with admiration but how often do we grasp the uphill climb each had to endure? It's not easy to share a new idea until it’s adopted by others. But without the bravery to share it, the idea goes nowhere.

Lead first

Leonardo da Vinci, Ruth Bader Ginsberg, Benjamin Franklin, Marie Curie, Elon Musk, Susan B. Anthony, Les Paul, Sally Ride, Louis Pasteur, Kathryn Bigelow, Thomas Edison, Margaret Thatcher, Johannes Gutenberg, Florence Nightingale, Alfred Nobel, Steve Jobs, the list goes on and on. These people didn't play it safe but they certainly didn't succeed without struggles.

Doing what is safe and what others may agree with is adhering to a matrix each of us hold as a manufactured line that’s not to be crossed. We've all done it.

Are You Ready?

You're sitting on an idea right now that you keep trying to find the guts to share. It's not easy, we all know. But it's necessary to fight those fears and doubts or you might end up being - to paraphrase McLaughlin's quote - a dead conformist.

Let's take one small step toward sharing our ideas, pushing ourselves past our fears, and seeing what happens. Regret is a horrible emotion we have all experienced.

It's even worse than failure.

November 26, 2018

More or Less

Move more. Envy less. Sing more. Cling less. Accomplish more. Show less. Complain less. Live more. Compare less. Contribute more. Annoy less. Enjoy more. Worry less.

Fulfill more. Take less. Focus more. Talk less. Start more. Eat less. Laugh more. Work less. Give more. Regret less. See more. Ignore less. Progress more. Criticize less. Invent more. Renounce less. Embrace more. Spend less. Share more. Measure less.

Collaborate more. Upset less. Dream more. Irritate less. Write more. Doubt less.
Read more. Whine less. Accomplish more. Drink less.

Listen more. Waste less. Smile more. Own less. Learn more. Say less. Help more. Use less. Connect more. Stop less. Play more. Hope less. Communicate more. Skim less.

Thank more. Fret less. View more. Reflect less. Originate more. Copy less.

Do more. Love more. Share more. Be more.

November 20, 2018

Widening the Lens

We love stories. They give our lives perspective. They help give context to concepts we share. If we can present a new idea that resonates with the audience, it holds more credibility. But if I share an idea with you, you don’t just digest what I'm saying; your beliefs, perceptions, and point of view come into play. Your experience and bias is always part of the equation.

The same happens with team culture. If you work in an environment that encourages sales at all costs but you prefer building relationships first, your time will be challenged. Those who measure success solely by financial gain may tell you to just make more calls because their perspective is relationships are a numbers game.

It’s the way we do it around here

If your leadership style is to give a good portion of your time to help the development of your people to in turn grow the bottom line; someone who tells you the best way to motivate people is through fear, will be a recipe for conflict.

The stories we tell ourselves are powerful. They feed our narrative, perspective, and beliefs. They can become our truth regardless of reality or facts. And it gets even trickier when you have culture comprised of people from different demographics, psychographics, or points of view. This is not to suggest teams succeed when everyone thinks the same way - just the opposite - but if we become rigid, we can close ourselves off from even better ideas.

Turning the camera around

If you have a belief embedded deep inside you, it will require enormous energy for me to first convince you another stance and then share my view. Multiple that dynamic by hundreds or thousands in an organization and you can quickly see how the power of story can morph into complication. But if we accept our differing points of view, we both win.

The stories we tell ourselves can also get in our way.

November 15, 2018

One Size Not For All

There are ample data to suggest if we find common ground, we stand a chance to agree. The bigger question is do we need to agree? Every interaction we experience is more than the conversation we have at the time. My experience, perspective, biases, and view mix with yours. 

In my career, I have overseen the creation of three brand new radio stations from concept to completion, helped a tech start-up build their strategic plan and brand roll out, and worked closely with a real estate firm to triple their revenue in two years. The common element has been aligning a framework to then get creative within it.

Your Way or My Way?

It’s not about telling you your ideas are wrong; it’s about getting to the core of what you are willing to do to achieve them. That’s where I know I get sidetracked. I’m a dreamer, a box crusher, and a ‘what if we tried that’ kind of guy.

We admire those who take chances and seemingly disregard conventional wisdom. But if we look closer, there is a framework within the freedom. The key to great companies, teams, and departments, is the ability to give space to all perspectives then tie them back to the goals.

Widen Your Scope

If you want more sales, telling your team to make more calls is not going to work. If you include them in the process, you allow all perspectives to be included into a much more robust solution. Some reps may prefer to build relationships over time while others might be rock stars at cold calling. This becomes even more complex over time as relationships grow. I’ve seen it far too many times to mention when a leader will be repeatedly frustrated by how an employee approaches their work.

Instead of trying to jam someone into your box, take the time to examine theirs and you might discover a solution neither of you had ever thought about. I need cautious people around me to keep me grounded. You might require creative people whose ideas seem outrageous at first, around you.

One approach never fits all.

November 10, 2018

Edge of Seventeen

Yes, we can, if we want it bad enough. Don’t let anyone tell us it can’t be done. Take the high road, there’s less traffic. We were born to lead in our own way.

Embrace ideas that are different than ours. Ignore naysayers. The best time to start is that place between tomorrow and yesterday. Once we decide, we’ll make it happen. If it doesn't help us grow, get rid of it. Listen to our gut.

We have all you need to succeed if we look hard enough. The choice really is ours. There are people in our life right now ready to help us if we ask. Change is enviable. We will never get it perfect. Excuses are the easiest way to avoid trying.

That idea we keep putting off is ready to ship.

November 3, 2018


Dr. Brené Brown, a research professor at the University of Houston, has been studying a topic most of us have trouble discussing which is vulnerability. It appears in many forms; imposer syndrome, feeling inadequate, feeling like a fake, or not knowing the answer.

We all have moments when we feel emotionally weakened. Dr. Brown explains how it affects our whole life while being authentic can help those same areas.


October 26, 2018

Faith and Courage

It’s been often said that hope is not a strategy but I wonder if we should automatically throw it out. Hope pushes us forward; it keeps our minds active toward potential results and solutions. As we get to the end of our lives, regret can be one of the worst emotions we can feel, so as long as there is hope, we can carry on.

This is not to suggest we can survive simply on hope because without effort and action, it will be an empty exercise. However, if we remain hopeful, we will keep trying to find solutions, relationships, business concepts, and career choices.

In Other Words

Synonyms for hope include; confidence, courage, anticipation, faith, and optimism.

If we replace any of those words when we feel we are looking at what we want, perhaps it can change our perspective. And if evidence becomes overwhelming that hope for a certain outcome isn’t going to go our way, we should find strength to keep hope in our minds and hearts for the next time around.

Time gives us experience and hope gives us life to our dreams, plans, ideas, and relationships. Life can be hard, business can be challenging, and leadership can be a struggle. If we keep our hope at the forefront, we can take our experiences and passions forward when circumstances don’t go our way.

Let's stay hopeful and remain curious.

October 16, 2018


It is an emotion related to natural inquisitive behavior such as exploration, investigation and learning, evident by observation in human and many animal species. The term can also be used to denote the behavior itself being caused by the emotion of curiosity.

So with that in mind...

Stay curious for learning. Stay curious about improving. Stay curious through searching. Stay curious like a child. Stay curious about now. Stay curious in life. Stay curious about others. Stay curious about learning. Stay curious for you. Stay curious through listening. Stay curious through living. Stay curious about possibilities. Stay curious in business. Stay curious about experiences. Stay curious for next.

Stay curious always.

October 12, 2018

Two Boats

The news reports are telling residents to leave town. The authorities are feverishly going around the city to gather up those who don’t have the means to do it themselves and all the while Bill has decided he is going to stay in his home and wait out the storm.

Stubborn rarely wins

A few hours later the rain is coming down in sheets. Bill is forced out of his home and onto his roof where the water is now five feet deep on his street. Two police officers in a motorboat come by to rescue Bill and bring him to safety. Bill declines their offer and proclaims; “God will send me a sign!”

Several hours later, the water is now at Bill’s waist as he struggles to survive on his now submerged roof. Another police boat comes to rescue him and take him to safety. He again says “No thank-you, God will send me a sign”. A half hour later, Bill drowns.

Pondering minds wonder

Bill is shocked and says; “Why didn’t you send me a sign?”
God replies; “I sent you two boats!”

How often do we ignore the help we need in our quest for the clear path? How do we miss those signs that are there to guide us when we’re looking for guidance? How often are we quick to help others but not as swift to accept help from them in return?

The help we seek can often be right in front of us.

October 9, 2018

Random Thoughts

Surround yourself with smart people. Quality not quantity. Remove negative people from your life. Have a flexible strategy. Avoid playing favorites. Follow your passion. Believe in you. Do what you say you will do. Recognize the efforts of everyone on your team.

Disconnect at least once a day. Don't pull rank. Take one think day every month. Pay it forward. Read and seek knowledge daily. Imagine often. Never stop learning.

October 5, 2018

Where It All Starts

We know ideas are the beginning of everything. The keyboard I'm using to write this started with an idea; the laptop I'm using started with an idea; this website started with an idea; the internet started with an idea; you and I deciding to connect though we may not know each other started with an idea.

But what do we do with a hunch?

It's not an idea yet; it's just a feeling or a nudge. It's a pause or a quick wave of inspiration we can't even form into an idea yet. Stephen Johnson explains how ideas are born and executed.


September 25, 2018

Our Unexpected Ally

For most of my life, I've been called an extrovert. I can stand in front of a crowd and deliver a talk; as an executive recruiter I'm able to call complete strangers and tell them about an opportunity; and yet I need a lot of quiet alone time. I used to think you had to be either an introvert or an extrovert and being both was confusing to me.

Kare Anderson shares her story as someone who suffered from chronic shyness and found the capacity through her challenges to make change to become an opportunity maker and how we can do the same.


September 21, 2018

One Day Some Day

One day we’ll figure it out. One day I’ll follow my passion. One day you’ll push past the fear. One day we’ll collaborate better. One day I’ll finish my book.

One day you’ll go for that gig. One day we’ll create a more collaborative culture. One day you’ll lead the charge. One day I’ll stop doubting myself.

One day we’ll enjoy the ride. One day you’ll listen to your gut.

One day we’ll dump the excuses. One day I’ll stop worrying about what others think.
One day you’ll take the chance. One day we’ll make those changes.

One day you’ll stand up for yourself. One day we’ll appreciate what we have now. One day I’ll get laser focused. One day you’ll believe. One day may never come.

One day is today.

September 19, 2018

Leadership is Not Easy

The topic of what makes a great leader has been debated since we humans could say the word. When you think of the values a mentor has brought to you, it's often those intangible aspects which are more difficult to define.

In business, it's tough to be thrown into a new role when you may be good at the work but not as well versed at the people part. It’s easy to point to those who have handled leadership with grace but it's not a skill you learn in short order. And it can certainly be a balancing act when the company continually reminds you profit is the goal.

Fear can be why strong leadership is often as rare as great customer service.

September 17, 2018

We are What we Feed

I often go back to this story when I'm struggling with something. I'm facing a decision or a feeling and need some guidance; this powerful lesson helps immensely.

The story is about a man and his grandson. He reminds the young boy that we have a battle of two wolves inside of us - one that is filled with anger, envy, jealousy, sorrow, regret, greed, arrogance, self-pity, guilt, resentment, inferiority, lies, false pride, superiority, and ego.

The other wolf is filled with joy, peace, love, hope, serenity, humility, kindness, benevolence, empathy, generosity, compassion and faith. The grandson then asks a simple yet critical question; "Which one wins?"

The older wiser man replies; "The one you feed.”

September 12, 2018

Deciding to Decide

A choice can require additional data or more time. Members of the team need further deliberation to make an informed call. The customer has to check budget allocations. You're unsure it’s aligned with the overall strategy.

Waiting can be justified but excuses can also be the reason we wait. Some decisions require time, others aren't made because we're in the way.

We look for leadership to be decisive and crisp. It’s about helping people get better, keeping everyone on track, and getting stuff done. But it isn't always smooth in real life. How often have you finally pulled the pin and the relief quickly replaces your fear?

Some inspiration as we deliberate;

The only person you really have control over is yourself.
Deborah Reber

It is in your moments of decision that your destiny is shaped.
Tony Robbins

When you make the right decision, it doesn't really matter what anyone else thinks.
Caroline Kennedy

Peacefulness follows any decision, even the wrong one.
Rita Mae Brown

Almost any decision is better than no decision at all.
Brian Tracy

Once you make a decision, the universe conspires to make it happen.
Ralph Waldo Emerson

Once we make the decision, we can stop deciding.

September 9, 2018

The Human Company

It’s been said for generations that bringing your life to work is frowned upon. It has often been stated work is for work and if you want to interject something that is happening in your life, do that after work or during lunch, but work is for working.

While we see four generations trying to mix cultures in the workplace plus more telecommuting, virtual teaming, technology, and flex time, we are seeing a shift and the process may not be going smoothly in many cases. I’m not a fan of stereotypes but generally older employees are more resistant to change while the younger employees adapt quicker.

This isn't to suggest comfy lounge chairs and basketball nets in the boardroom will create a collaborative culture but blending generations, mixing perspectives, and allowing life to permeate your company will make it personal and that’s a good thing.

Your team will reciprocate.

September 4, 2018

Busy or Busy Being Busy?

The world keeps getting faster and we keep adding gadgets and technology to make it easier which gives us more reasons to stay busier and less time for each other.

I once had a boss who traveled the country to meet with managers but was never really in the city he was located in at the time. During our meetings, his face was buried in his smartphone. He would squirm in his chair. His eyes would dart back and forth. He pretended to pay attention. He couldn't sit still for a minute.

Wait a minute...

Then I realized that he answered my emails when he was elsewhere pretending to be present in that meeting. If you live on your smart phone, it becomes increasingly difficult not to telegraph to others you are ignoring their emails when you fail to respond.

Years ago, a friend moved to a much larger city. I asked him if he noticed the pace had increased and he simply said people seemed busier but he was unsure they were getting more accomplished.

Some wise words from Calvin of Calvin and Hobbes; "We're so busy watching out for what's just ahead of us that we don't take time to enjoy where we are."

August 31, 2018

Never Stop Learning.

Surround yourself with smart people. Quality not quantity. Remove negative people from your life. Have a flexible strategy. Avoid playing favorites.

Follow your passion. Never stand for dishonesty.

Believe in you. Do what you say you will do. Recognize the efforts of everyone on your team. Disconnect at least once a day. Don't pull rank. Take one think day every month. Pay it forward.

Read and seek knowledge daily. Imagine often.

August 27, 2018

Bossorius Leadium

A document was discovered several years ago that wasn't dated and didn't have an author’s name on it but from the language, it seemed to be quite old. Recently, I discovered a second document with some additional information that seems to be related to the first one. These could be the earliest known documents on leadership.

Scaredycate Closedoorius | This is the manager who has an “open door policy” when no one is actually in her office. Once the meeting begins, doors are sealed. Anything discussed in meetings are translated to staff, customers, or clients as her ideas.

Likedbyallorus Neediad | Great guy who always has time for you but he deals with no real crises. Any actual staff conflict, culture concerns, or client issues are swept neatly under the finely appointed corporate non-answer area rug.

Speakius Nonactium | She seems to have great ideas that never see the light of day past the promise of will be and someday. The plan sounds promising enough so everyone involved think this time she may be on to something but the pattern of no follow through returns.

Unwantiate Inputarium | Embossed on the front is the phrase “Our People Are Our Strongest Asset”. Through the threshold of the lobby is where that mantra dies a rapid painful death to make room for his benevolent dictatorship.

Whathesaysits Collaboratorus | Employees are reminded the importance of teamwork when his ideas aren’t executed void of input from the team. Significant regular staff erosion is blamed on others.

Lackus Spinearia | She enjoys sitting in her corner office praising people when things are good but is unable to make one concrete decision of any substance that will actually move the company forward.

Perhaps you recognize someone.

August 22, 2018

The Importance of People

I once worked for a "boss" who felt compelled to remind people his title and raised his voice every time he didn't get his way like a five year old who can't have ice cream. Perhaps you've met this guy.

A lot is said about the power of human connection but we need to mean it and dig deep on it and live it and embrace it for real. No stakeholder will believe a well-crafted mission statement that says people are important if it’s not proven through action. You can’t pretend to care simply to get someone to do their job. Yelling guy did't care about us.

The human network

If you have kids, you have experienced a time when they defied you, acted up against your direction or disobeyed you. Discipline can be a justified response but what is the real issue going on? In the enterprise, if an employee has a temper tantrum, they are often reprimanded and sometimes dismissed. It’s not tolerated. But why is it endured when "the boss" flips out?

Your team does not want a boss. They don’t want to fear you. They don’t want to walk on egg shells around you. They need you to lead and help them grow. People will mess up, because they are people just like you. Your team will make mistakes, just like you. Your company will have challenges, just like you.Your job title might be on the org chart and your email signature.

If you feel compelled to remind your team, you've lost the room.

August 18, 2018

Self Worth

Self-doubt can be one of the most destructive and debilitating emotions we possess. It can be difficult to believe in yourself even when those around you believe in you. Something deep inside has convinced you that you aren’t worth it, can’t do it, won’t make it. It’s an emotion most of us feel at one point in our lives.

Some have it briefly from time to time or in certain situations while others feel the paralyzing fear that stops them from moving forward. As counter-intuitive as it may sound, it becomes their comfort zone.

Dr. BJ Davis was a two-time convict. He lived a world of drug abuse and despair. His life was going nowhere. Give yourself 14 minutes to watch this.


August 12, 2018

More or Less

Fulfil more. Take less. Focus more. Talk less. Start more. Eat less. Laugh more. Work less. Give more. Regret less. See more. Ignore less. Progress more. Criticize less. Invent more. Renounce less. Embrace more. Spend less. Share more. Measure less.

Move more. Envy less. Sing more. Cling less. Accomplish more. Show less. Complain less. Live more. Compare less. Contribute more. Annoy less. Enjoy more. Worry less.

Listen more. Waste less. Smile more. Own less. Learn more. Say less. Help more. Use less. Connect more. Stop less. Play more. Hope less. Communicate more. Skim less.

Thank more. Fret less. View more. Reflect less. Originate more. Copy less.

Collaborate more. Upset less. Dream more. Irritate less. Write more. Doubt less. Read more. Whine less. Accomplish more. Drink less. Love more. Meet less.

Do less and enjoy more.

August 7, 2018

Grandfather's Lesson

My grandfather used to love telling the story of his boyhood friend Campbell. One day, they were at my great grandmother’s house and she had just baked a delicious chocolate cake. She asked my grandfather if he’d like a slice and he replied; “Yes please!” and she gave him one.

She then turned to Campbell and asked him the same question and he said; “I don’t mind”. She replied; “I don’t mind either” and left the room. No cake for Campbell.

Real or Imagined

Whether this story happened or not isn’t the point. My grandfather was trying to teach his 9 year old grandson to say please and thank-you and if I wanted something someone had offered me, it was okay to accept it.

How often do we do that to ourselves? We send out confusing messages to the universe and wonder why more confusion returns. My grandfather didn’t teach his grandson to take what wasn’t his or be an arrogant self-centered person, he was showing me how to discover what I wanted and be okay with wanting it.

Say What You Mean

Now take the Campbell story into your life, your work, your company, and see how often basic communication breaks down to the point of confusion. We humans try our best but often we don’t communicate very well with each other.

In our relationships, if we aren’t clear, how on earth can we expect others around us to have a clear sense of what we want, mean, or say? So the next time someone offers you a piece of cake, simply say yes please or no thank-you. It’s all you would expect if you were doing the offering.

Thanks Gramps, you are still teaching me!

August 2, 2018

Balancing Act

We’ve heard it for decades – we need a healthy balance between work and life. Family, sports, hobbies, down time, relaxing, all the stuff we enjoy doing outside of work are some of the reasons we go to work so we can afford such luxuries. Nigel Marsh shares some ideas of how we can tackle this critical issue.


July 28, 2018

The Daily Art of Being Human

There are over seven billion of us on this planet, over two billion online, and the noise is unbearable most days. Look at this, click on that, check my offer, attend this event, go to that store, read this article, buy that cool gadget, the list is endless. Then we're expected to share it, text it, tweet it, connect it, friend it, email it, or blog it.

The cries for attention seem unrelenting and perhaps as we have trained ourselves to sift through endless data, content, and advertising, we have forgotten ourselves? But it would be good to think we take more care with our relationships and careers. This creates strong bonds, great friendships, and successful companies.

Culture Matters

Leadership and culture are not job titles and your team is not a group of robots carrying out mindless tasks to grow the revenue for your shareholders. Like you, they have dreams and goals and a need for more meaning and passion in their work.

If you focus on the meaning of your business, significance of your people, and importance of creating a collaborative culture, the focus on revenue will no longer get in the way of creating all of your goals.

Daily Care

If you feel yourself wanting more on a deeper level, you are certainly not alone. In a busy world with too much going on, keeping relationships our biggest priority will serve us well. Letting the distractions replace the interactions is dangerous.

If you understand that everyone around you is not too different than you, have a need to belong like you, and want contribute and be a part of something like you, that will go a long way. As a leader, be human.

Your team will thank you.

July 24, 2018

Consciousness Streaming

Take from the past what you want and leave the rest. Rest assured you can do what you set your mind on accomplishing. Accomplishments are not just monetary.

Money and relationships are not related. Relating to those around you can help you better understand yourself. Selfishness does not have to come at the expense of others. Other points of view can often help clear your path.

Pathways to success are rarely straight. Straightening your focus is a daily exercise. Exercise your right to your own success. Succeeding is measured by your standards and those who matter won't mind.

Mindfulness can calm the storm. Storm in and take control of your life.

Life is finite; let's live it.

July 17, 2018

No Texting and Driving

The topic of texting is a hot one because it's costing lives as we check our mobile device while we’re mobile. It’s right there, we’re at a stoplight, and it takes a second to check for new messages. That’s bad, right? But what if we look at the technology from a different perspective? How can texting actually help us?

Nancy Lublin shows how teens want to help but often use their mobile devices to reach out. As you watch her talk, imagine how we could harness this for people of all ages.


July 14, 2018

Training vs Development

If you ask a coach, team leader, or company executive if talent attraction and retention is important to them, it’s fairly safe to say you will get a resounding yes every time. Training is important for some things but is not enough for people development.

It’s not deep enough. It’s a quick fix that simply doesn’t exist and can’t be sustained. Leadership is a daily event that needs to be your top priority. What worked last week may not work today. And what was successful a year ago may never work again. That’s why we don’t offer training, we work with clients on their ongoing leadership growth.

Roselinde Torres has studied leadership around the world and shares her thoughts on what makes a great leader. Her findings may surprise you.


July 9, 2018

Squeeze Some Lemons

The Lemonade Movement has been around since 2007 and perhaps you've living it and don't even know it. If you're making a change, you may not need a movie or a group but perhaps this two minutes will give you inspiration that you can do it.


July 3, 2018

Reasons vs Excuses

We all have those moments, those things, those conversations, those fill in the blank, that we say we want to tackle but we often find plenty of brilliant excuses. It's not the right time; it's best we wait; I'll get to it soon.

Mel Robbins demystifies the excuses and drops the f-bomb.


June 28, 2018

How Does That Work?

We live in a plug-in-play world. The gadget comes with an instructional manual but few of us take the time to read it. Our collective impatience is too strong. We want to open the box and start using it. If there’s a problem, we’ll call someone or research the answer online. But what do we do when we can’t figure out how people work?

There is no owner’s manual with human interaction and relationships. Decades of experience can only give us a guide but each person is wired and motivated differently. We can’t simply apply one rule for all yet often the business world tries to do just that.

People are Complex

You hear claims such as; “millennials behave this way” or “women 25-49 don’t like that” which are a generalizations. Marketing companies try and predict habits and companies attempt to guide behavior. No two people in history are identical.

If you have kids, you may have taught them how to ride a bike. At first, you put on training wheels, and then over time you raised them off the ground so your child could slowly learn how to balance.

Then the day came when the training wheels were removed. You may have stood nervously as they started to pedal off without your help or the help of two extra wheels. That’s trust in them, the system, and yourself. You gave them the tools but eventually had to let them find their way. Take time to find their motivation

Or you may never know how the gadget works.

June 23, 2018

You Want the Best – Now What?

The foundation of your business is people. That’s not some fluffy nice to have statement, it has been scientifically proven. If you have good relationships in your business, your chances of success will exponentially improve. If you view that human stuff as a waste of time, or a job for someone else, your company will be built on sand.

If you asked any business leader if they would like to have the most talented people on their team, it’s fairly safe to say you would get a positive response from one hundred percent of them. Who doesn't want the best?

People are People

But if you were to subsequently ask them what specific daily steps are they personally making to ensure that happens, the answers could become a bit vaguer. I'm not referring to the employee handbook or some slick delegation process someone else oversees – steps they do themselves.

Now ask yourself those same two questions. You want the best, of course you do, but what are you doing today – not monthly or in your weekly wrap-up meetings or some all-staff email – but today, to help your team be the best?

June 18, 2018

Believing Falsehoods

These have been published in numerous psychology articles and on various websites over the years and are worth considering when we're facing life's issues.

Unwanted moments are to be avoided at all costs. You are only as valuable, or worthless, as other people agree that you are.

You are responsible for the happiness or unhappiness that others feel. You must learn to tolerate friends and family who have agreed to live with and justify negative states.

You can change what happened yesterday by revisiting and reliving it today. Feeling deeply stressed proves you really care about whatever you’re suffering over.

Do you believe any of these? If so, feel free to stop.

June 12, 2018

Fits Like a Glove

I'm an extrovert introvert who enjoys collaborating in team and group environments but also needs and enjoys some chill time on my own to recharge. I’m an ENFP (Extraversion, Intuition, Feeling, Perception) which means I focus on intuition and external connections. But there is a strong internal piece which is key to process how I feel about things and how they fit into my value system.

I live in the world of possibilities – which can trip me up on follow through – but I see life as a gift and literally wake up every day looking forward to the possibilities. I have my share of down times and self-doubt which again is typical of someone driven by emotion and connection.

Up Downside

When I look at the 20 or so people I spend the most time with, it’s a mix, which is typical of an ENFP as I get energy from others and the varied traits they bring. And some of the closest people in my life are actually introverts. If you know one or are one, you know the label isn't completely accurate. The ones in my life are incredibly personable, engaging, and funny. Introvert means shy and withdrawn and I disagree with those broad labels.

I have a colleague who is an introvert and prefers to solve issues at work one-on-one in plain language through conversation and collaboration while her boss wants every report in triplicate to outline the effectiveness of the analysis of the plan. One gets energy from relationships while the other can’t operate without reports and structure.


One of my best friends – who is definitely an extrovert – is a very successful investment adviser who does most of his work on the phone or with clients rather than sitting in his office doing paperwork. His energy comes from being with and helping people and he does it all day long.

So if you have someone on your team who isn't like you, celebrate that, celebrate them, and get to know their way, their perspective, and their view on the world. We can talk about the multi-generational workplace another time.

Labels are good for clothing not people.

June 7, 2018

Trustworthy Respect

In a work environment, everyone is under a lot of stress. Words are spoken. Blame is heaved. Accusations lobbed. If we step away for even a few minutes, we can remember the relationship – work, life, wherever – is built on respect and trust and can withstand those types of interactions.

Respect and trust are earned but can’t be expected. Something to think about with your business. Great service is what we want yet we're blown away when we get it. But we can't expect if we're not prepared to give it.

The Gift of Being Honest

This is especially critical in personal relationships. If you want her to trust you, be trustworthy. If he is dishonest, especially without remorse, it's probably time you exclude him from your life. You deserve honest people in your life if you are prepared to be honest with them. If they don't hold up their end, get rid of them.

Does this mean trust and respect are only present when it's convenient? Can one argument tarnish a relationship like a bad experience with a plumber? I’d like to think we try our level best to remember why we have the people in our lives that we do and earn their trust and respect.

That's the bedrock of any relationship.

June 2, 2018

Mentors Wanted

I've been fortunate to have had a couple of excellent mentors in my career and been even more fortunate to be a mentor. It's a special relationship that can't be mandated by any company initiative. It just happens over time and in many important patient steps and it's vastly different than training or taking a course.


There must be trust. Your mentor has to care about you and your success not simply put their theories and goals on you. My most influential mentor was my boss Stewart. In just five years, I learned more about leadership and myself than I could have in twenty. He was a student of human behavior and not only understood we were different but accepted and embraced it.

He said leadership was 10% about the work and 90% about life, relationships, and people. It's important to do good work but without human connection, company culture won't be strong and your business will struggle. Stewart knew this and created it in our organization. And he's still doing it today.


Stew understood human systems, team dynamics, and the importance of pushing people to be their best. His biggest gift as my mentor was to find those moments to explain how he did what he did and allow me space to find my own style and process. Oh, and if you know him, don't tell him I wrote this, he isn't the look-at-me type.

I connected with his ability to set the course but also explain how he arrived at the plan and how I could find my own way to lead my team, and years later, even bigger teams. He gave me another view of how to find my own way. I didn't realize at the time, but he gave me the foundation for my work today.


Mentors are priceless yet the relationship is often not evident at first. You don't see "mentor" on an org chart or job board. It happens when it happens and can't be forced. But as the mentor relationship develops, it will garner immeasurable results.

If you've been fortunate to be a mentor, are one now, or become one in the future, cherish the opportunity to help someone find their way.

Enjoy the relationship.

May 26, 2018

Apparently There is Math

Where I live, men live an average of 79 years and women 84. That translates to almost 29,000 days for guys and 30,600 for ladies. Those are averages so we may not even get that much time. Each year the US Board of Labor publishes how we spend our time and though some activities overlap, the numbers are quite startling.

Here's the number of days (24 hour periods) we spend on each activity throughout our lives;

Sleeping: 9,490 - Working: 4,132 - Housework: 1,950 - Online/Computer: 1,825
Eating: 1,583 - On the phone: 1,460 - Doing laundry: 963 - On smartphones: 882
Being sick: 366 - Watching TV: 264 - Waiting in line: 182 - Complaining: 152
Waiting on hold: 140 - Being romantic/intimate: 27

We spend about 100,000 hours in our lives at work yet only 648 hours being romantic. Is that a typo? Could it be? If so, that's sad. We spend almost seven times more time waiting in line, five times more time on hold, and six times more time complaining than finding time to be tender to the one person in our lives that means so much.

We work to make a living yet how much living are doing?

We certainly seem to be good at slicing up our limited time doing a lot of busy stuff that won't amount to much as we take our final breaths.

So, as we look at the math of life, how do we make time for the things we want to do around the stuff we need to do? We could put our phones down a few more times each day, create companies where collaboration is more important than meetings, stop complaining and give someone a hug, and save the laundry for later while we take our significant other out for date night.

In my opinion, we get caught up in what we want while missing what we can have if we want it. And if we pay closer attention each time, we might be able to complain and wait in line less while getting off our computers more often to enjoy life for a change.

Or we could always send another text.

May 22, 2018


It's often said when you're stuck or feel down, helping someone less fortunate can be the biggest gift for both of you. No matter your religion or cultural background, there are points in your life when you have felt beaten down and sad.

Those are the times to take out a piece of paper and a pen and write down all the things that are going well. You may not think it's a long list but if you let your mind go, be kind to you, and think deep, you will find it. And it might just change your life.

Here's my list for today.

I am grateful for my health and for my loving family.
I am grateful for wonderful friends who are family and for food in my belly.

I am grateful for the ability to help others and for collaboration.
I am grateful for a vast network of people to explore new and exciting ideas.

I am grateful for chocolate. and or all of my senses and physical abilities.

I am grateful for music and for the ability to live in a cool town.
I am grateful for a charmed life and for creativity.

I am grateful for the desire and chance to do something bigger than me.
I am grateful for a great home and for freedom.

I am grateful for my passion for cooking and for learning my lesson.

I am grateful for a remarkable group of colleagues around the world.
I am grateful for curiosity. I am grateful for sharing and for coffee.

I am grateful for being able to give back and for perspective.
I am grateful for possibilities and for the ability to share this with you.

I am grateful for the blessing of a clever mind and for compassion.

Now it's your turn.

May 19, 2018

We Will Never Be Ready

When I was a kid, my parents would try and tell me to enjoy life and not get too caught up in the minutiae, but they did all the time. Now that my mom is in her late 70's, we're able to have wicked discussions about life and her common message remains clear - don't live with regrets. If you want that relationship, go for it. If you want to try that new job, don't wait for an invitation.

This is not a new revelation; we've been saying and reading it our entire lives. The classic; no one will be on their death bed wishing they had spent more time at the office. But it's deeper than that. It's more than what we do for a paycheck or even better a passion that pays our bills. It's ubiquitous; it doesn't go away after work or on the weekends. It's with us always.

What are we gonna do about it?

I saw this wonderful quote recently from actor Hugh Laurie and it's been rattling around in my grey matter ever since and it sums it up nicely. The question isn't whether we have the guts or time or ability or talent or money to go for it. It's a much deeper yet simpler issue.

“It's a terrible thing, I think, in life to wait until you're ready. I have this feeling now that actually no one is ever ready to do anything. There is almost no such thing as ready. There is only now. And you may as well do it now. Generally speaking, now is as good a time as any.” Hugh Laurie

May 16, 2018

Use the Phone App

Since the dawn of human existence, we have been working to improve our lives. There are better tools, advanced medical procedures, cleaner water purification, improved supply lines, more advanced urban development, and enhanced communication tools.

We live in a time where there are more scientists alive than in any other time in history, combined. There are reports that the world’s population could reach 10-12 billion.

The Shrunken Globe

We can send complicated documents across the globe with the press of a thumb on our mobile device. Our ability to share ideas is now instantaneous. And we are attempting to digest more content every day than we can ever consume.

So it’s curious when we get stuck with how to reach new customers, find new collaborative partners, and share ideas with those who will want to work with us. It has become an embarrassment of riches in a time when patience is scarce. And perhaps that's what is causing more clutter than good?

The Best Social Network

We seem to be able to grow our personal and professional networks on the social web yet the question remains how much human connection is going on. One way is to utilize a handy app that is in every smartphone – the phone.

This may sound revolutionary but the more things get complicated the more we may need to simplify. And there is one way to make things far more simple.

Give them a call; you might be surprised what happens next.

May 12, 2018

Don't Compare

Not many of us human types get up in the morning to focus on failing. We do our best, we learn each day, we try a little harder, we get a little smarter, and we focus a bit more on being successful. Whatever that means to each of us. One of our worst measurements of success is comparing ourselves to others.

She has a better gig, he has a nicer car, they have a better life. Most of us have fallen into the trap but the key is to stay focused on what success means to each of us. But we get stuck, meet resistance, and sometimes get in our own way.

Richard St. John has been teaching his principles since he learned the hard way. The concept may be simple but it requires determination and a lifetime of focus to execute.


May 8, 2018

Repairing the Windows

Years ago, I worked with an organization that did a company-wide survey on various issues such as compensation, benefits, ability to advance, collaboration, leadership, communication, and others. The item that was surprisingly high on the list was management’s inability to deal with non-performance.

Money is always high on the list, pay people properly. The ability to advance and grow is up there as well, offer an environment where people can thrive and improve. But what may have appeared to be a minor issue when they crafted the survey became a big topic of discussion.

Accepted Behavior

When we dug deeper, it was clear that employees wanted to be treated fairly which is no surprise but things that were tougher to measure like favoritism and compassion came to the forefront.

One stakeholder said she had grown tired of seeing others in her department being allowed to show up late for meetings, unprepared, miss deadlines, and nothing was done about it. Another mentioned he had cared less and less about his department because his boss was doing the same. In “The Tipping Point”, Malcolm Gladwell calls this the broken window hypothesis.

Gap Analysis

This is where something small turns into something that can paralyze your organization which is leadership’s inability to deal with people showing up late for meetings, not getting their work done, or playing favorites. Those little things can add up to a feeling or an attitude you can't quite describe and it can hurt a company at the core.

There are data that shows close to a trillion dollars in lost revenue just in North America each year is attributed to disengaged employees. The challenge is committing to engagement.

The cost of great people isn't only measured by competitive compensation and a good benefits package.

May 3, 2018

Humility and Humans

It looks great in a book or tweet; set against an inspiring backdrop framed on your wall; or on a coffee cup, but being authentic isn’t easy. We often don't make time to be completely ourselves. Busy at work, busy at home, busy being busy.

We work on relationships all day long but rarely take a moment to figure out who we are in our lives. Synonyms include; reliable, trustworthy, accurate, and genuine. That seems simple enough until we let the harmful self-talk or influence of others get in our way. What could be so difficult in being reliable or dependable or genuine?

Something to Ponder

Intelligent labor is writing a book; manual labor is building a fence; emotional labor is something most of us spend very little time on. I've had it backwards my whole life that if we stand up for ourselves or say we're good at something, we're not being arrogant.

Confidence is okay and it doesn't mean we're bragging. Taking some for you is allowed. So celebrate what you do well and perhaps you'll find a way to dig deeper to figure out what you want, need, and stand for in all this chaos we call life.

Make time for you to get to know you.

April 28, 2018

What About Now?

Have you ever been in a situation where you have to tackle a new task or refine an idea or meet a deadline but been unsure where to begin? That’s obviously rhetorical because we all have but the trick is how we successfully get out of that first key step to move forward.

It’s often been said leadership is about results but those results have to begin with an idea that must be advanced and refined before we can deliver it. But how much think time do we allow in our day to even get any of done? Our biggest hurdle is often us and in our inability to get started.

Ideas to get us moving forward.

Inspiration can often be unexpected. Recently, I was renewing my passport and while leaving the office I looked at my old one that had been with me for every flight, hotel, packed bag, cancelled flight, security check, delayed flight, and journey since 2007. Five years of fun, adventures, stress, bad food, opportunities, laughs, setbacks, great meals, and new friends.

How could a passport renewal create such a rush of memories? Perhaps it’s why we have pictures that trigger the emotion we felt at the time they were taken. It's not good to feel your best is behind you, but lessons and memories are part the deal.

Memories not Mementos

No matter what expertise we deploy, we can’t change the past. But it can teach us and remind us. It can clear a path to what could work in the future. Think about how you can apply that lesson to your leadership journey.

It’s the people who touch our lives and the experiences we most recap and recall. That booklet filed with paper reminded me to get back in touch with a few friends, remember good times, and think of lessons learned which weren't pleasant at the time but were necessary to reach the next milestone.

We need to give the past the respect it deserves, but on our way to the future, we can't forget to enjoy the now.

April 25, 2018

Ready, Set, Go...

Have you ever been in a situation where you have to tackle a new task or refine an idea or meet a deadline but been unsure where to begin? That’s obviously rhetorical because we all have but the trick is how we successfully get out of that first key step to move forward.

It’s often been said leadership is about results but those results have to begin with an idea that must be advanced and refined before we can deliver it. But how much think time do we allow in our day to even get any of done? Our biggest hurdle is often us and in our inability to get started.

Here are some ideas to get us moving forward.

The difference between perseverance and obstinacy is that one comes from a strong will, and the other from a strong won't.
Henry Ward Beecher

There are only two mistakes one can make along the road to truth;
not going all the way, and not starting.

Perseverance is not a long race; it is many short races one after another.
Walter Elliott

Now is the operative word. Everything you put in your way is just a method of putting off the hour when you could actually be doing your dream.
Barbara Sher

The beginning is the most important part of the work.

Nobody can go back and start a new beginning, but anyone can start today
and make a new ending.
Maria Robinson

The idea that wins is the one with the most fearless heretic behind it.
Seth Godin

The best time to plant a tree was 20 years ago. The second best time is now.
Chinese Proverb

The starting point of all achievement is desire.
Napoleon Hill

I haven't failed. I've found 10,000 ways that don't work.
Thomas Edison

Even though the future seems far away, it is actually beginning right now.
Mattie Stepanek

How wonderful it is that nobody need wait a single moment
before starting to improve the world.
Anne Frank

Let's start!

April 21, 2018

2,000 Hours

Imagine working where ideas are shared and appreciated, each and every person in the organization is valued, and progress is measured not by empty promises and well crafted corporate speak but by the accomplishments of everyone involved. For real!

When you have a roomful of opinions all fighting for a voice in a decision making process, the result is often a lot of indecision. Each of us is entitled to our thesis but this is where the water gets murky. But if you can take time to entertain new ideas then move them forward with a clear plan and data to in turn shape the idea into something tangible while including input from all involved. You will see stronger ideas for your business and a much more engaged team.

Uncharted Territory

This approach makes some people nervous because the process may seem laborious and could perhaps slow down results when you just want things done. It takes some time to get used to finding room for many voices and opinions while remaining on track.

If it's new to your team, the process won't be perfect, nothing is, but fresh thinking doesn't survive in status quo so it is worth the effort. Let someone on the team facilitate the first few times - not the highest ranking member of the team - and take it slow. Keep things factual and don't make it personal. Your business will be a more collaborative atmosphere where employees can offer opinions and ideas are considered.

People and Profits

When we meet with a business leader who wants to improve the bottom line, it's usually much more than a revenue issue and it often begins with internal customer service. The relationships you build and nurture inside your business can represent 90% of your bottom line yet far too many companies view it as unimportant.

We work an average of 2,000 hours each year and that number is growing. Collaboration and communication remain critical building blocks for any leader who desires success. But you and I just talking about it won't make it happen.

Let's get to work!

April 18, 2018

Invited Guests

A friend sent me this a few days ago. It was written by poet and theologian Jalāl ad-Dīn Muhammad Rūmī six hundred years ago and the message is as valid today.

We all have struggles and stress; issues and challenges, and it's tough to see clearly at times but that is where we grow. It's been a challenging year for many I know, me included, on various fronts. The words of Rumi are worth reviewing.

This being human is a guest house
Every morning a new arrival

A joy, a depression, a meanness,
some momentary awareness comes

As an unexpected visitor
Welcome and entertain them all!

Even if they're a crowd of sorrows,
who violently sweep your house empty of its furniture,
still treat each guest honorably,
he may be clearing you out for some new delight

The dark thought, the shame, the malice,
meet them at the door laughing, and invite them in.

Be grateful for whoever comes,
because each has been sent as a guide from beyond.

April 14, 2018

Perspective Can Be Changed

In her 2014 TEDTalk, Stella Young discussed inspiration in a frank, open and funny talk that may make you rethink your perspective.

Sadly, Stella passed away not long after her talk. Watch this and let her inspire you, even though she may have claimed it was not her purpose in life.


April 11, 2018

More Stuff Doesn't Make Us Happy

If we want to invest in "the good life", where should we put our time and energy? Robert Waldinger outlines riveting data from a 75-year-long Harvard study of adult life that continues today. It seems clear; a happy life is not measured by a larger paycheck, more stuff, higher investments, or financial net worth.


March 30, 2018

Technological Leaders

Virtual teaming is one of the fastest growing aspects of business today and it will only continue to grow. In our executive recruitment agency, we work with clients and candidates around the world.

Enterprise leaders are overseeing vast teams of people across large geographical areas and sometimes many are working from their home office. In his TEDTalk a few years ago, Gary Kovacs discussed the pros and cons of living in a connected world.


March 26, 2018

We Need More!

The annual strategic meetings are on. The big boss says profit margins need to widen. The new product line has to help increase market share. The southwest division has to pick it up on sales results. The list goes on.

The desire for infinite monetary growth permeates the room. No one is allowed to say this may be a flat year because of market shifts and customer demands. No one would suggest business comes with ebbs and flows as does life.

More of more!

In the developing world, it appears the need for prosperity and material possessions is a core belief and desire. Do we really need the four bedroom house on half an acre? Will granite counter tops bring us nirvana? Are 34 dress shirts enough? Can profits increase infinitely? Will we ever have enough?

We know buying stuff keeps the economy going and all of us employed. We need to ensure we can sustain our lives now and into retirement but the desire for something that we can’t even define is creating widespread unhappiness and uncertainty. Perhaps the bigger decision is to figure out who we want to spend our time with and what experiences we want.

Or we could continue deploying the hope and wish strategy.

March 21, 2018

The Mind

We live busy lives; or do we make them busy? We have much to think about; or do we avoid not thinking about anything? The brilliant Alan Watts shared much wisdom during his time here. He passed away 45 years ago yet his insight still rings true; perhaps even more today. In this lecture, he discussed the complexity of our minds.


March 16, 2018

What is Inspiration?

You can find it in books, in music, in films, on TV and websites. It's uttered from the greatest minds of human history. If you look long enough, you can find it virtually everywhere. But what does inspiration mean to you? Does it inspire you to read about a rags-to-riches story or about someone overcoming physical challenges? Will it make you move into your truth if you view a movie where the heroine conquers all?

We know what inspiration is, but that isn't enough. We need to find a way to apply it to our lives, our situations, our challenges, or it's just a bunch of words. Inspiration is not likes on your Instagram post or followers on Vero.

words vs actions

One definition is; the process of being mentally stimulated to do or feel something, especially to do something creative. Another is; the drawing in of breath; inhalation.

So is inspiration simply taking a deep breath? I don't think that's enough. And I don't think it's enough to know the definition. I've often said –  and often forgotten –  that inspiration doesn't appear with balloons and streamers. It happens in small increments. It could be one word or a gesture or an image that pushes us forward.

I recently posted about motivation and maybe that's an important ingredient to inspiration. If we know what we want and know how to get it but don't move, what's the point? I can post inspiring words or we could go for coffee and I could offer some advice, but will that inspire us? Inspiration is a big word but it doesn't have to be zero-sum. It doesn't take the climbing of a mountain or landing that million dollar deal for us to be inspired. Often it's the small things that matter most.

rinse repeat

We look to heroes who have done great things which inspire us but in my view the application to our own lives is the critical element. I'm going through something right now I've been through before and the same fears have crept into my consciousness.

I'm not yet through it, but I've had to remind myself the steps I took the last time, take that deep breath, and move.

we are human

In 2014, Fortune posted a list of their 50 Greatest Leaders and though there are inspirational people here, they aren't without flaws or mistakes. So perhaps the key piece of finding inspiration is within ourselves and to discover it isn't a perfect path or one single action?

So let's keep listening to that music and reading those books and watching those movies because life is a series of mistakes and actions and inspiring moments we create. Let's inspire each other with those small things so we can get to those big things.

And let's celebrate those moments when they happen.

March 13, 2018

Beliefs and Actions of a Great Leader

He remains consistent. She makes people her top priority. He asks for help.
She manages up. He encourages differing points of view.

She ensures a collaborative culture.

He clearly articulates vision. She understands internal customer service is directly related to external customer service. He owns setbacks and shares victories.

She doesn't need to always be right. He knows it's not a straight road.
He knows culture will build revenue. She doesn't need to have the final say.

He eliminates favoritism. She sets realistic boundaries. He explains the tough decisions.
She remains fair. He doesn't manage, he leads. She holds herself accountable.

He holds the team accountable. She can apologize.
She leads by example. He possesses vision for now and the future.

She believes clear communication is critical.

He gives at least a quarter of his time to helping his people.
She challenges comfort zone especially her own.

He accepts full responsibility.
She remains humble but confident.

He gives great internal customer service.

She stays focused on goals not emotions. He shares the victories and the challenges.
He asks for the same efforts he gives them. She never stops learning.
© Kneale Mann people + priority = profit
leadership development business culture talent development human capital