Myth or Reality?
Many will argue they can create you a brand. It begins with a strong product or service followed by expertly designed look, feel, execution and emotional connection. Your intended customer will embrace such a wondrous entity and share the positive experience with all whom they know. And that simply not true.
Brands cannot be created. That is up to those who have the experience. If you are Canadian, you know the story well. If not, it’s one worth reading about all things branding and viral.
The Legend of Tim’s
If you are from or have ever been to Canada, you know of a phenomenon like few others on earth. It is a cultural and business marvel. And it is named after a legendary hockey player who was one its co-founders.
The Tim Horton’s coffee company is one of the most successful franchise models and continues to grow into the U.S. under the expanded name Tim Horton’s Cafe and Bake Shop.
What the company does best is stick to what they do well. It amazes most experts that they can introduce new products all the time and all the while sell hundreds of thousands of gallons of coffee each year.
What is equally amazing is that most of their customers have perfectly good coffee makers at home, but prefer to line up with their fellow java junkies for a cup of Tim’s. The future of building relationships and product awareness is through brand experiences customers can share with each other.
People Want More
Tim Horton’s doesn’t serve the most exotic coffee on the planet; it’s certainly not the fanciest joint on the block. However, while others try to dress up their customer experience with high back padded arm chairs and CDs featuring acoustic compilations, sometimes the right model is to get your customers in and out of your store with exactly what they want and expect from you. For that, they will line up.
image credit: the fit gourmet | original: oct 2008