February 10, 2013

Your Leadership Review

There's an annual event that everyone seems to think is crucial yet few look forward to enduring and that is the annual performance review. This delightful 45-minute meeting consists of a discussion of how one of the people in the room has performed for the past twelve months. There's precious other time during the year to focus on people so keep it to a chit chat once a year then get back to work.

Some companies engage in a form that is to be filled out by the employee prior to the meeting and then reviewed with their manager. The time spent on strengths is often paled by those items that require more attention or the weaknesses. If you ask most people, they would agree they should work on getting better at what they don't do well. But how often do we do what we can to find more time to do what we do well?

They Won't Wait

Your customers and your team don't wait for an annual appraisal form on your work. They make judgements all the time. But they often don't tell you if they're are unhappy. In some cases they just leave. Or worse, tell everyone about the experience.

So review your leadership strengths and decide whether you are waiting for the feedback or being proactive to ensure superior internal customer service, discussion of performance and strengths, while providing greater external customer service.

Your leadership review is a daily event.

Kneale Mann

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