The foundation of your business is people. That’s not some fluffy nice to have statement; it has been scientifically proven. If you have good relationships in your business, your chances of success will exponentially improve. If you view the human stuff as a waste of time, or a job for someone else, your company will be built on sand. And this is not something to do only during quarterly or annual reviews.
If you asked any business leader if they would like to have the most talented people on their team, it's certain they would resoundingly say yes! Who doesn't want the best?
Open Mind Policy
But if you were to subsequently ask them what specific daily steps are they personally making to ensure that happens, the answers could become a bit vaguer. I'm not referring to the employee handbook or some slick delegation process someone else oversees – steps they do themselves.
Now ask yourself those same two questions. You want the best, but what are you doing today – not monthly or in your weekly wrap-up meetings or some all-staff email – but today, to help your team be the best?
Your answer is not about better services or products.