Canada Day Fun Facts

In keeping with the multitude of celebrations today, here are some items you may not know.

The Dominion of Canada was established on July 1st, 1867 and officialy became a country April 17, 1882. So today is Canada’s birthday and she’s 144 years young. Like our American pals’ Independence Day we spend at BBQs and parades or just enjoying the extra long weekend.

The average life expectancy is 8th in the world at 81.16 years while the United States is 46th at 78.14. Butter tarts, poutine and ketchup chips are among the long list of snacks native to Canada. Our national anthem, originally entitled “Chant National” was first performed in 1880 and Canadian Parliament approved it as the unofficial anthem and renamed it O Canada in 1967 and it became the official anthem on July 1, 1980.

Over 18 million Canadians on Facebook

Though delicious, maple syrup is not our official beverage. 22% of Canadians name French as their first language. The longest border between two countries in the world is between Canada and the U.S. stretching 5,525 miles or 8,891 kilometres and known as the International Boundary. Three quarters of Canadians are online which ranks the country 4th in the world.

Canada is 3,855,103 square miles which makes it the second largest nation by land mass on earth. Remarks such as “please”, “thank-you” and “you’re welcome” are alive and well in Canada. Ice hockey is the country’s official sport. There is evidence of hockey being played in this part of the world dating back to the 10th century. The rules of the game were first published in 1877 in the newspaper The Montreal Gazette.

Loonies and Twoonies

Canada is the 9th in population density and has the 14th largest Gross National Product in the world. Besides being home to animals such as moose and grizzly bears, Canada has over 50,000 species of insects and more than 10,000 species of spiders and mites. Newfoundland was the first area of the country visited by European explorers but the last to become an official province.

23% of Canadians search LinkedIn for job opportunities. We say a-bout not a-boot. Canada has the longest coastline of any country in the world at 151,600 miles or 243,976 kilometers. The population of Canada just over 34 million.

Beer and Basketball

Although symbolic, the regent of England, Queen Elizabeth II, is the Canadian head of state. The Moosehead Brewery of Saint John, New Brunswick produces over 1,600 bottles a minute. James Naismith, born in Almonte, Ontario just outside of the capital city of Ottawa invented basketball to give his YMCA students more exercise in 1892. At 74, Naismith attended the 1936 Olympic Games to witness the first time basketball was in the competition.

The Royal Canadian Mounted Police were formed in 1873. Today there are over 28,000 members. We eat more than 350,000 tons of cheese every year. That’s close to 24 pounds each. Canada has universal health care. From its opening in 1976 until being eclipsed in 2007, the CN Tower in Toronto was the worlds largest free standing structure. Canada is the most multi-cultural country on earth.

Happy Canada Day!

Kneale Mann

image credit: lancasteronline

Customer Service: A Lost Art?

Sandro Panetta runs a music store. It began with his father Amedeo forty years ago. It continues to thrive today because of a strong family bond and worth ethic. Sandro works hard, his wife and kids are delightful, his parents are wonderful, and his employees adore him – or so he says ;-)

This is the kind of guy you want to support in anyway you can.

We grabbed lunch yesterday and talked about the store’s anniversary this October. He is trying to find a way to celebrate the store’s 40th. He is not a client, he is a friend.

Sandro has been working in the music store since he could walk on his own and now he runs the place with the same passion he had the first day helping his dad. We discussed one of the top attributes of his organization which has come back to him through his own customers through all these years and that is how they treat people.

Competition can help you.

This is a stand alone store competing against chains and department stores for music instruments and products. There is a successful music school as part of the business and whenever you go into the store, you are greeted with an honest smile from people who truly want to help you.

He told me the story of young kid coming in to practice on his dream guitar for weeks on end which turned into a purchase because the kid finally convinced his father to come in a buy it for him. Sandro has one mantra: help every customer and treat them with respect.

Too often the cynicism we feel toward companies stems from the words they use to describe us – consumers, viewers, users or listeners. Sandro calls anyone who comes in to his store a customer – whether they buy something or not. He says you can’t judge someone by what they are wearing or whether they will purchase a drum kit worth thousands of dollars.

This mantra has done him and his dad well for four decades.

Another story is of a guy who came into the store on three occasions for a total of about four hours to test out guitar amps. One of Sandro’s part-time employees spent as much time with this customer as he needed, answering all of his questions, making suggestions, and being patient. On his third visit, he finally bought an amp.

A couple of weeks later the customer called the store and spoke with Sandro. He told him that the service was excellent and that the guy who helped him should be commended. Later in the call, Sandro discovered that the man lived eight hours away and had been in town on an extended work trip. He could have bought the amp anywhere, but because of the exemplary service, he made the purchase in Sandro’s store. And then called to thank him.

Consumers, viewers, users or listeners are just people.

Happy 40th Anniversary to International Musicland in Ottawa. Drop by if you're in town, you'll love the big guitar on the ceiling and all the cool stuff inside. But most of all, you will discover why I think so highly of a guy named Sandro.

How important is customer service to you?