If you dig deep enough, you’ll find most people have some sort of grievance about their work and it’s often something they can’t quantify. Bars are filled nightly with colleagues grumbling about their situation and those chats are often not about products.
Companies spend most of the time refining their offer and trying to increase revenue. Time is spent more on the business and what suffers is time in the business and more importantly on the people. All too often a 'less is more' mantra is adopted. Supplies are thrown from the boat in the hopes the survivors will make it home safely.
Downsize to Success?
Sometimes cuts need to be made but before you make them, have a close look at what’s going on in your organization. Without superior talented and well directed strong people, the amount of money you think you are saving from the bottom line by making knee jerk cuts will evaporate over time. While a competitor who values people and internal customer service over a quick fix may win the day.
A cynical colleague of mine often says; “Customers are profit. People are overhead”.
I couldn't disagree more. The passion and ideas of people are all we have and without them we can chase profit every day and we will never find it. Instead, we try four simple yet powerful words.
How can I help?
Kneale Mann | Leadership Strategist, consultant, writer, speaker, executive coach facilitating performance growth with leaders, management, and teams.