If your internal customer service (employees to employees) is not strong, the expectation your external customer service (customers, suppliers, partners) will be strong is flawed logic. If we don't treat each other with respect, how can we possibly expect it to magically shift when we are talking to a customer?
It was a quick call with a friend that said everything. She was upset because her co-workers were just barking orders at her. It’s not that she can’t take the heat or the busy work environment, it was the attitude. Please and thank-you goes a long way.
Something to think about when you wonder why the mood is off in the building or people seem grumpy. Begin the shift by looking them in the eye and saying; good morning. And when they do something right; say thank you. And mean it!
The little things are the big things when it comes to leadership. If you want to create a collaborative atmosphere at work, start today. A few small changes can make the necessary shift to make all the difference.
And since you dropped by here, thank you!