Let's Raise a Glass!

Whether you celebrate it or not, it’s impossible to miss the annual onslaught that is the Christmas season. The stores are filled with brightly colored signs and packages, the websites are littered with Holiday specials, and seasonal music is everywhere.

This is the season of parties and get-togethers and – to some – the dreaded company gathering. The mood can be a bit lighter. You may be getting together with clients and customers for a celebratory lunch or beverage. And things may slow down just a bit.

Take a moment...

While you are lifting that cup of cheer, remember one important element which is the people you work and collaborate with because without them, none of this would be possible. That’s not just an overused cliché, it’s the truth.

For many I know, this has been a roller coaster year. Perhaps for you too. Take that well-deserved breath and thank the people in your life, on your team, at your workplace, and yourself for a job well done. And let's remember this in a few months when busy gets in the way of the important stuff.

And please celebrate responsibly!
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Relationship Changes

If your internal customer service (employees to employees) is not strong, the expectation your external customer service (customers, suppliers, partners) will be strong is flawed logic. If we don't treat each other with respect, how can we possibly expect it to magically shift when we are talking to a customer?

It was a quick call with a friend that said everything. She was upset because her co-workers were just barking orders at her. It’s not that she can’t take the heat or the busy work environment, it was the attitude. Please and thank-you goes a long way.

Attitude Shift

Something to think about when you wonder why the mood is off in the building or people seem grumpy. Begin the shift by looking them in the eye and saying; good morning. And when they do something right; say thank you. And mean it!

The little things are the big things when it comes to leadership. If you want to create a collaborative atmosphere at work, start today. A few small changes can make the necessary shift to make all the difference.

And since you dropped by here, thank you!
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Please and Thank You

If your internal customer service (employees to employees) is not strong, the expectation your external customer service (customers, suppliers, partners) will be strong is flawed logic. If we don't treat each other with respect, how can we possibly expect it to magically shift when we are talking to a customer?

It was a quick call with a friend that said everything. She was upset because her co-workers were just barking orders at her. It’s not that she can’t take the heat or the busy work environment, it was the attitude. Please and thank-you goes a long way.

Hello

One of my long standing clients always begins an email with my name. Hello, Hey, Hi and I always reply back in the same manner. We could exchange 12 emails in a day and every one begins with a salutation and a nice ending.

It takes seconds to completely change the culture of your relationships.

Attitude Shift

Something to think about when you wonder why the mood is off in the building or people seem grumpy. Begin the shift by looking them in the eye and saying; good morning. And when they do something right; say thank you. And mean it!

The little things are the big things when it comes to leadership. If you want to create a collaborative atmosphere at work, start today. A few small changes will make the necessary shift to make all the difference.

Thank you!
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Kneale Mann | People + Priority = Profit

The Season of People

Whether you celebrate it or not, it’s impossible to miss the annual onslaught that is the Christmas season. The stores are filled with brightly colored signs and packages, the websites are littered with Holiday specials, and seasonal music is everywhere.

This is the season of parties and get-togethers and – to some – the dreaded company gathering. The mood can be a bit lighter. You may be getting together with clients and customers for a celebratory lunch or beverage. And things may slow down just a bit.

Take a Moment

While you are lifting that cup of cheer, remember one important element which is the people you work and collaborate with because without them, none of this would be possible. That’s not just an overused cliché, it’s the truth.

For many I know, this has been a roller coaster year. Perhaps for you too. Take a moment, take that well-deserved breath and thank the people in your life, on your team, at your workplace, and yourself for a job well done. And let's remember this in a few months when busy gets in the way of the important stuff.

And please celebrate responsibly!
__________________________________________________________________
Kneale Mann | People + Priority = Profit

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Thanking Your Team

While many are enjoying the festive joy of the season of merriment (please don't drink and drive!), it is also the more reflective time of the year for most people. It’s the end of another year when we may take pause on our accomplishments and challenges from the past twelve months while looking toward some goals and plans for 2014.

While everyone is egg nogging and fruit caking, take a moment today and thank your team. They actually are your biggest asset and appreciating they show up every day and give their best is what sets your company apart.

Two simple words go a long way – thank-you.
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Kneale Mann | Leadership Strategist, consultant, writer, speaker, executive coach facilitating performance growth with leaders, management, and teams.

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