Time and time again, employee and human resource surveys show us compensation is not the sole driver for our work. We all want to make a good living but if it’s the main reason people work at your company, you may have bigger issues.
If you think you can make people happy with their 2% increase during annual review time, you may have lost the room. Compensate people properly but pay close attention to why they come to work every day. Ask them, get their feedback, and act on it. The majority are unhappy at work and it’s not necessarily because of the work!
It’s all that human stuff that few have time to talk about because they have to deal with the deadline for the client who needs that report by 3pm. However, it is that very human stuff that will eventually affect your relationship with that client.
Those who think they can fool their customers or clients with a smile while they're internal customer service is crumbling, need to give it more thought. What happens outside of the organization begins inside it.
Culture is Critical
It doesn’t matter the industry or level of complexity, pay people properly, give them time to have a life, and remember they have hopes and dreams and feelings and a need to have purpose too.
Some claim that’s too touchy feely and we will agree to disagree. Leadership is about the human side of getting the job done. It begins with understanding the layers of people. And none of us needs to go any further than ourselves to get those answers.
Then we can get back to products and services.