I'm not sure about you, but I get reflective this time of year. I know we can make plans in April and course correct ideas in August, but it's the end of a year and it's as good a time as any to take stalk and get clear. 2017 was a year for confusing elections, technological advances, straight talk about harrassment, and all the events in each of our lives.
As we look back on the year that has almost passed, let’s reflect on the most important element of our lives – our relationships with each other. Money comes and goes; jobs and homes change, but nothing can replace the important people in our lives, love, home, and family. For me, this was a year of challenges, successes, strong career work, and spending time with people I love.
Cheers to you and yours!
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Showing posts with label home. Show all posts
Showing posts with label home. Show all posts
December 14, 2017
July 1, 2017
Oh Canada – You're 150!
Today is Canada’s 150th birthday. I was born in this wonderful country and proud to call it my home. Our second official language is French but most of us don’t speak it. Most French speaking Canadians live in areas such as New Brunswick and Quebec though the majority of government jobs require you to be bilingual.
Canada is the most multicultural country on the planet. There are over 150 registered languages in this country; which means fabulous restaurants and culture to sample!
Some other Canada fun facts...
Canada’s name comes from a St. Lawrence Iroquoian word, kanata, which means village or settlement. A sofa is a couch. We have butter tarts, clamato juice, and ketchup chips. This country has the longest coastline in the world, about 243,000 kilometers or about 150,000 miles in length.
Canada has the fourth lowest population density index in the world with just over 36 million people in the second largest country in the world by land mass – 9.9 million square kilometers or 3.8 million square miles.
Silverware is cutlery. Canada is in the top five producing countries of gold, copper, zinc, nickel, aluminum, and natural gas. Soda is referred to as pop.
Basketball was invented by Canadian James Naismith. No we don't live in igloos and we do have running water and paved roads. When someone says thank-you, we do not reply; uh huh, cheers, or no worries; we simply say you're welcome.
Happy Canada Day to my fellow Canucks!
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Canada is the most multicultural country on the planet. There are over 150 registered languages in this country; which means fabulous restaurants and culture to sample!
Some other Canada fun facts...
Canada’s name comes from a St. Lawrence Iroquoian word, kanata, which means village or settlement. A sofa is a couch. We have butter tarts, clamato juice, and ketchup chips. This country has the longest coastline in the world, about 243,000 kilometers or about 150,000 miles in length.
Canada has the fourth lowest population density index in the world with just over 36 million people in the second largest country in the world by land mass – 9.9 million square kilometers or 3.8 million square miles.
Silverware is cutlery. Canada is in the top five producing countries of gold, copper, zinc, nickel, aluminum, and natural gas. Soda is referred to as pop.
Basketball was invented by Canadian James Naismith. No we don't live in igloos and we do have running water and paved roads. When someone says thank-you, we do not reply; uh huh, cheers, or no worries; we simply say you're welcome.
Happy Canada Day to my fellow Canucks!
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September 7, 2015
Relationships Take Work not Labor
It’s Labor Day in North America, the day when most people take the day to breathe before the busy fall hits and kids go back to school and the stuff we pushed away all summer become realities again.
As we reflect on the summer that has almost passed and the upcoming fall, let’s reflect on the most important element of our lives – our relationships with each other. Money comes and goes. Jobs and homes change. But nothing can replace the important people in our lives in love, home, family, and work.
Cheers!
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Kneale Mann | People + Priority = Profit
New Book out in 2016 – Details soon!
As we reflect on the summer that has almost passed and the upcoming fall, let’s reflect on the most important element of our lives – our relationships with each other. Money comes and goes. Jobs and homes change. But nothing can replace the important people in our lives in love, home, family, and work.
Cheers!
__________________________________________________________________
Kneale Mann | People + Priority = Profit
New Book out in 2016 – Details soon!
May 15, 2012
Is Customer Service an Endangered Species?
If you work somewhere, you have customers. Even if you are eight levels away from actual paying clients, you are part of the equation. Which means you have a chance to improve or diminish the experience each and every customer has with your company. We are also customers of each other inside our companies. I call it internal customer service. Without it, external customer service will forever be a challenge.
We all want great service but clearly we don't always get it. Why is that? Is it because good enough will do for most people? Is it because the fear of actually stopping and doing a great job will cost you more than the profit made from that customer?
Money Talks
Perhaps most companies think we’ll be satisfied with what we get and keep coming back for more. Maybe we don't know any better. Maybe we just don't care. We all mess up, we all make mistakes, but when it becomes a pattern, there is cause for concern.
The best tactic is to vote with our wallet. But with some companies it certainly makes one wonder if customer service is something that should be relegated to annual reports, marketing collateral and coffee mugs.
If you want to establish a competitive edge, provide great leadership and service. Then you can take some chances.
Kneale Mann
cartoonchurch
Money Talks
Perhaps most companies think we’ll be satisfied with what we get and keep coming back for more. Maybe we don't know any better. Maybe we just don't care. We all mess up, we all make mistakes, but when it becomes a pattern, there is cause for concern.
The best tactic is to vote with our wallet. But with some companies it certainly makes one wonder if customer service is something that should be relegated to annual reports, marketing collateral and coffee mugs.
If you want to establish a competitive edge, provide great leadership and service. Then you can take some chances.
Kneale Mann
cartoonchurch
