The Only Constant

Change is a concept that seems to drive us, win elections, looks great on a t-shirt, and creates stress. We hear the word and feel two immediate and visceral responses: things will improve for us and everyone will need to change but us. Things need to change around here, but I'm fine!

We love the idea of it; the cozy non-committal nature of talking about it. It's as if the world was covered in magic dust and all is well. "They need to change." "We need to bring about change." "Change is gonna come." It all sounds so good, doesn't it?

Someday does not appear on the calendar

To most, change is about control and standing still while others make the shift. You may be one who thrives on change but be careful when you want to instill it on others. They too may like the theory but will define it to fit their own convenience. Who among us admits to be part of the problem?

We want things to change but often under our rules and our guidelines. And whenever you include anything or anyone outside of your own mind, the grip must be loosened or collaboration becomes a challenge. 

Actual change verses talking about change is the key. __________________________________________________________________

Make or Become Different

Change is a concept that seems to drive us, win elections, looks great on a t-shirt, and creates stress. We hear the word and feel two immediate and visceral responses: things will improve for us and everyone will need to change but us. Things need to change around here, but I'm fine!

We love the idea of it; the cozy non-committal nature of talking about it. It's as if the world was covered in magic dust and all is well. "They need to change." "We need to bring about change." "Change is gonna come." It all sounds so good, doesn't it?

Someday does not appear on the calendar

To most, change is about control and standing still while others make the shift. You may be one who thrives on change but be careful when you want to instill it on others. They too may like the theory but will define it to fit their own convenience. Who among us admits to be part of the problem?

We want things to change but often under our rules and our guidelines. And whenever you include anything or anyone outside of your own mind, the grip must be loosened or collaboration becomes a challenge.

Actual change verses talking about change is the key.
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Training vs Development

If you ask a coach, team leader, or company executive if talent attraction and retention is important to them, it’s fairly safe to say you will get a resounding yes every time. Training is important for some things but is not enough for people development.

It’s not deep enough. It’s a quick fix that simply doesn’t exist and can’t be sustained. Leadership is a daily event that needs to be your top priority. What worked last week may not work today. And what was successful a year ago may never work again. That’s why we don’t offer training, we work with clients on their ongoing leadership growth.

Roselinde Torres has studied leadership around the world and shares her thoughts on what makes a great leader. Her findings may surprise you.


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Calendars and Reflections

I'm not sure about you, but I get reflective this time of year. I know we can make plans in April and course correct ideas in August, but it's the end of a year and it's as good a time as any to take stalk and get clear. 2017 was a year for confusing elections, technological advances, straight talk about harrassment, and all the events in each of our lives.

As we look back on the year that has almost passed, let’s reflect on the most important element of our lives – our relationships with each other. Money comes and goes; jobs and homes change, but nothing can replace the important people in our lives, love, home, and family. For me, this was a year of challenges, successes, strong career work, and spending time with people I love.

Cheers to you and yours!
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Change vs Changed

Change is a concept that seems to drive us, win elections, look great on a t-shirt, and create stress. We hear the word and feel two immediate and visceral responses: things will improve for us and everyone will need to change but us. Things need to change around here, but I'm fine!

We love the idea of it; the cozy non-committal nature of talking about it. It's as if the world was covered in magic dust and all is well. "They need to change." "We need to bring about change." "Change is gonna come." It all sounds so good, doesn't it?

Someday does not appear on the calendar 

To most, change is about control and standing still while others make the shift. You may be one who thrives on change but be careful when you want to instill it on others. They too may like the theory but will define it to fit their own convenience. Who among us admits to be part of the problem?

We want things to change but often under our rules and our guidelines. And whenever you include anything or anyone outside of your own mind, the grip must be loosened or collaboration becomes a challenge.

Actual change verses talking about change is the key.
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Cleaning the Records

Back in January, I had the privilege of speaking at TEDxGuelphU. The theme of the day was "From Theory to Reality". It was a humbling experience because it wasn't a workshop or a conference about business or leadership or marketing; it was TED, which meant it wasn't about selling wares or boasting about accomplishments or sharing an idea in a work environment.

TED is about an idea worth spreading and a chance to share your experience on the hope it will give audience members something to apply to or think about in their lives. In my talk, I share three theories and the roller coaster ride along the way.


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Speaking at TEDx

I spend a lot of time talking and writing about leadership and culture, teamwork and collaboration, and I spend very little time doing either about me. A friend has often said I need to put more skin in the game and I’ve begun doing that more lately. It’s an interesting remark since I say it to others all the time.

The last few weeks have been a lot of setting up for the New Year, some client work, some prospecting for new clients, working on my new book, and confirming some speaking engagements.

This one blows me away!

If you visit this site often, you know I post TEDtalks often; I’ve been a fan for probably 15 years. The events are first class, the website is crammed with fascinating talks and information. There is a daily discovery.

It is an absolute honor that I’ve been selected to be a speaker at TEDxGuelphU associated with the University of Guelph in Ontario Canada. The event is January 23. The theme of the day is “Theory to Reality”. I have a bit of a biographical journey to share that I was reminded of lately which is about taking chances even when we can’t see the whole road.

I’ll have more details when I get them.

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As a passionate leader, Kneale Mann has extensive experience as a business coach and project manager in numerous industries and organizations including; human resources, corporate training, financial services, media, real estate, healthcare and more. He is always open to meeting leaders who want to improve their bottom line through strong culture and leadership. knealemann@gmail.com

Imagine

If we ask our parents what we were like as kids, they may tell us about a person we may no longer even know. My mom tells me about the hours I’d spend as a kid reading by myself, or playing with my toys while creating worlds and scenarios.

I've always had the ability to live in my own head, spend a lot of time on my own, and entertain myself with books or websites or music. That's not always a good thing because those ideas can often get stuck in my head without action. Ideas are critical but without movement, they are theory.

The work I'm doing on my first book has given me a chance to move ideas from my head to my keyboard. The process has been more enlightening than I ever thought. It remains a work in progress.

Provide the Solution

We are encouraged to use our imagination to solve business problems, develop collaborative cultures, provide clear leadership, create new products and ideas, and navigate the complexities of life.

In its purest sense, what happens to our innate ability to widen the scope beyond reality to include all possibilities and be that kid again who can create ideas void of budgets or constraints, politics or ridicule?

If we could do that, we may literally change the world.
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As a passionate leader, Kneale Mann has extensive experience in project management, leadership development, business, marketing, media, and talent coaching in numerous industries and organizations including; radio, digital marketing, corporate training, real estate, financial services, healthcare and more. He is always open to meeting companies and organizations who want to become even greater.

Making it a Reality

Between working on client stuff, meeting new potential clients, writing a book which has been quite an enlightening and soul searching process, and trying to figure out what this thing called life means, I've been approached to submit a proposal to speak at a TEDx event early next year. No humblebragging here, straight up, this is a huge honor.

The audience will be university students, professors, and guests. The theme of the day is theory to reality. At first I thought about the fact every company started with an idea. There are none that started without one, which is the theory.

Then the work begins...

But I think it happens more often than we realize. It might have happened to you today. An idea came to mind, you acted on it, boom it became a reality. So we may not want to minimize these moments as they can lead to the big things.

The other element I keep thinking about is kids and the chances they have as they embark on their journey of discovery and potentially a handful of different career paths. This lead me to Kiran Bir Sethi who is the founder Riverside School in India which teaches kids life’s most valuable lesson: I can. That's something we know-it-all scared adults seem to forget.

Watch this!


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Kneale Mann | People + Priority = Profit
New Book out in 2016 – Details soon!

Relationships Take Work not Labor

It’s Labor Day in North America, the day when most people take the day to breathe before the busy fall hits and kids go back to school and the stuff we pushed away all summer become realities again.

As we reflect on the summer that has almost passed and the upcoming fall, let’s reflect on the most important element of our lives – our relationships with each other. Money comes and goes. Jobs and homes change. But nothing can replace the important people in our lives in love, home, family, and work.

Cheers!
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Kneale Mann | People + Priority = Profit
New Book out in 2016 – Details soon!

The Power of Imagination

If we ask our parents what we were like as kids, they may tell us about a person we may no longer even know. My mom tells me about the hours I’d spend as a kid reading by myself, or playing with my toys while creating worlds and scenarios. I've always had the ability to live in my own head, spend a lot of time on my own, and entertain myself with books or websites or music.

That's not always a good thing because those ideas can often get stuck in my head without action. Ideas are critical but without movement, they are theory.

Provide the Solution

We are encouraged to use our imagination to solve business problems, develop collaborative cultures, provide clear leadership, create new products and ideas, and navigate the complexities of life.

In its purest sense, what happens to our innate ability to widen the scope beyond reality to include all possibilities and be that kid again who can create ideas void of budgets or constraints, politics or ridicule?

If we could do that, we may literally change the world.
__________________________________________________________________
Kneale Mann | People + Priority = Profit

collegefashion

What Makes a Great Leader?

It is one of the oldest questions in the proverbial book. 

If you ask a coach, team leader, or company executive if talent attraction and retention is important to them, it’s fairly safe to say you will get a resounding yes every time.

We may think it’s about price, product, marketing, logos, market share, that new restaurant that just opened up, stock prices, the new thingamajig that start-up from Mountainview launched, and all the other metrics that seem to measure the success of business, yet all pale in comparison to the importance of not only having the right people in your company but the continuation of their ongoing growth and development.

Training is important for some things but is not enough for people development.

It’s not deep enough. It’s a quick fix that simply doesn’t exist and can’t be sustained. Leadership is a daily event that needs to be your top priority. What worked last week may not work today. And what was successful a year ago may never work again. That’s why we don’t offer training, we work with clients on their ongoing leadership growth.

Roselinde Torres has studied leadership around the world and shares her thoughts on what makes a great leader. Her findings may surprise you.


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Kneale Mann | Leadership Strategist, consultant, writer, speaker, executive coach facilitating performance growth with leaders, management, and teams.

Roselinde Torres | TED

Change: It Looks Great on a T-Shirt

Change is a concept that seems to drive us, win elections and create stress. We hear the word and feel two immediate and visceral responses: things will improve for us and everyone will need to change but us. We think change will bring about success but it may also bring uncertainty.

Change Cannot Be Measured

You can’t grab yourself a nice cold refreshing tall glass of change. Your closet cannot be filled with long sleeved hand sewn change. Driving to your next appointment won’t happen in the comforts of your brand new two-door Change. But we love the idea of it, the non-committal nature of talking about it. "They need to change." "We need to bring about change." "Change is gonna come." It all sounds good.

To most, change is about control and standing still while others make the shift. You may be one who thrives on change but be careful when you want to instil it on others. They too may like the theory but will define it to fit their own convenience.  And who among us admits to be part of the problem?

Cause and Effect

If we eat cheeseburgers and sit on the couch, there is a pretty good scientific chance we will gain weight. If we work hard and focus on our goals, there is a better chance of success than tweeting all day about being busy. Complaining about the current state verses accepting responsibility and offering solutions may slow down our progress and goals as well.

We want things to change but often under our rules and our guidelines. And whenever you include anything or anyone outside of your own mind, the grip must be loosened or collaboration becomes a challenge.

Moving change from concept to reality is the tough part.
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Kneale Mann | Leadership Strategist, consultant, writer, speaker, executive coach facilitating performance growth with leaders, management, and teams.

callcentrehelper

Do We Care?

I don’t care if I don’t agree with what you say.
I’m thankful we can engage in a meaningful conversation.

You might not care what I did last year or last week.
We can bring forward the good and incinerate the rest.

I don't care how much money you have or have lost.
The key is we can collaborate to create change now.

You could not care about my opinion.
It's good we have the freedom to have one.

I may not care it didn't work out for you last time.
Together we might be able to make our ideas a reality.

You probably don't care what I did years ago.
We could merge our collective experience and create something cool.

Through leadership, let's show how much we care.

Kneale Mann

cdnsba

Lose Control and Grow

Change is a concept that seems to drive us, win elections and create stress. We hear the word and feel two immediate and visceral responses: things will improve for us and everyone will change but us. We think change will bring about success.

Change Cannot Be Measured

You can’t grab yourself a nice cold refreshing tall glass of change. Your closet cannot be filled with long sleeved hand sewn change. Driving to your next appointment won’t happen in the comforts of your brand new two-door Change. But we love the idea of it, the non-committal nature of talking about it. "They need to change." "We need to bring about change." "Change is gonna come." It all sounds good.

To most, change is about control and standing still while others make the shift. You may be one who thrives on change but be careful when you want to instil it on others. They too may like the theory but will define it to fit their own convenience.

Concept Meet Reality

Some love change and make a run for it while assuming their competitors won’t react. That rarely happens. The competition is not apt to surrender their hill. They may make a mess of things and bring you victory, but the chances they will remain in their box is a dangerous assumption.

Like scaling, we can’t control the speed and intensity of change. But we know that standing still rarely creates growth so we venture out while expecting a return on our investment. Lawyers document it, accountants tally it and doctors examine it.

Cause and Effect

If you eat cheeseburgers and sit on the couch, there is a pretty good scientific chance you will gain weight and over time clog your arteries. If you work hard and focus on your goals, there is a better chance of success than tweeting all day about being busy. Blogging and podcasting may help but only to a point. There are some things we can do that will accelerate results in our favour but none is guaranteed.

There are millions who have started companies with great plans and solid ideas only to see bankruptcy. There are some who have lucked into successful ventures. But most of us fall somewhere in the middle. We want things to change but under our rules and our guidelines. And whenever you include anything or anyone outside of your own mind, the grip must be loosened or collaboration becomes a challenge.

Can we experience change, release control and find success?

Kneale Mann | How can I help?

image credit: flickr

Can Marketing Create a Brand?

Perception meets reality

The topic of branding has often created heated debate. Some claim they are branding experts who can create desire in the hearts and minds of customers and potential customers. I'm of the belief you cannot create a brand.

Just like viral, it is something that happens when a customer interacts with a product or service. It's about their experience not the outbound message.

This is not to say that a compelling offer won't lure some people to try a product, it happens every day. The table may have been set but the customer remains the one who has decided to partake. If they enjoy it and share the experience with someone then branding begins.

Coke is not a brand; it is syrup and bubbly water. Harley-Davidson is not a brand; it’s a company that makes motorcycles. Porsche is not a brand; it is a handsomely priced line of super cars. And they all conjure up images in our minds which is where brands grow.

She told three friends

You are certainly familiar with the telephone game where you tell someone something, then they tell someone and by the time it gets three or four people deep, the content has morphed into something different.

This happens with our online persona. Like branding, our reputation cannot be created because it's what happens when we aren't in the room. We have no idea what most people think or say about us. But we can conduct ourselves in a way to hopefully garner kind feedback.

In marketing, there is a term called aspirational. There are four categories of items that people aspire to win – cars, cash, trips and things they don’t have access to within their own means.

Bound for Arlington

An example would be a pair of tickets on the 50 yard line to see the Packers and the Steelers on Sunday. The Packers and Steelers aren’t brands; they are football teams. I can hear fans of both screaming at me for writing that. And that would be branding. Ask anyone in Green Bay if they cheered for the Vikings this year.

The social web presents an interesting opportunity for many to position themselves in a certain light. If you work hard and build up a Klout score and get a lot of followers on Twitter, some may perceive you as a savvy digital expert whether you are or not.

How do you think you can change the perception of others?

knealemann | How can I help?

image credits: coke | inform | mogoel

Imagine | 30 Years Later

At approximately 10:50pm on December 8, 1980, Mark David Chapman killed John Lennon in the entrance of the Dakota apartment in New York City.

Thirty years to the day, Lennon’s message is louder than ever and he is missed as much as the day he died.

John Winston Ono Lennon was a human being with flaws like everyone else. He was angry at times, extremely creative at times, he fought hard for freedom and peace and wrote a good song or a few hundred.

Lennon didn't act like a rock star beyond reproach. He was outspoken and refused to be politically correct. He stood up for his beliefs and that resonated with millions.

Lennon’s music is played at every moment of every day somewhere in the world and some predict that may never change.

In his own words…

If everyone demanded peace, instead of another television set, there’d be peace.

The more real you get, the more unreal everything else is.

All we are saying is give peace a chance.

I don’t believe in killing, whatever the reason.

A dream you dream alone is only a dream. A dream you dream together is reality.

You’re all beautiful and you’re all geniuses.

knealemann | email


image credit: Lennon archives

Customer Service: Not A Given

Last week I spoke with someone who said his customers don’t know what they want. That statement may be partially true but what he is missing is that his customers’ perceptions are their realities. Like it or not.

If it’s broken to you, it’s broken.
Seth Godin

I had an interesting exchange with my Cable/Internet provider a couple of weeks ago because I miscalculated last month’s bill by $31.59 which garnered a rude call from their collections department.

I have been their customer for more than twenty years and they are on me like dirt over thirty-one bucks. I told the person he had about 15 seconds to convince me not to take my business to the competitor.

His response was underwhelming and I hung up the phone then paid the difference. Twenty years and I am treated like a delinquent. To me, they are broken.

Marketing Is A Promise, Not A Campaign

So all the well thought out marketing and advertising campaigns were tossed out for the sake of a miscalculation. Because I screwed up some math, they broke their promise.

It may be difficult to grasp, but people will often pay more for something that works and something that is superior. Price is not the only deciding factor – remember shareware?

They Solved My Problem

I had a hefty bill recently from my local tire and brake place. It was my fault that I had let it go so long and not their fault that new tires and brakes were $2500. The entire exchange was enjoyable.

As I paid the bill they reminded me to bring my car back every 10,000 miles to get my tires rotated for free and it would be ready as soon as Ralph put it through the car wash. And important to note, the people working in this garage get along well and help each other constantly. You want to give these guys your business.

My perception was not that they tried to gouge me for tires and brakes, my experience made me tell everyone to go there if they ever need their car serviced.

Lessons Learned?

So I am mad at one company for hounding me over $31.59 and happy to promote another company that charged me $2500. By the way, the car drives like new and my hi-speed internet service is still sporadic most days.

Perception is reality and nothing you can do will change that.

Which company best describes your company?

@knealemann