Is Patience a Virtue?

It may be true that waiting is admirable but how often does it fit into our business goals and plans? We want the new idea started - NOW! We want the results - NOW! We want the changes we suggested implemented - NOW! But we know deep down that patience still rules the day.

I once had a boss who proclaimed that everything he did was "ready shoot aim". So he thought of an idea, fired it against the wall, cleaned up the mess, and examined what was left. In my opinion, the "ready aim shoot" approach is well-tested and the better strategy. We often aim too long and don't execute anything. Paralysis by analysis as many have called it. Maybe my old boss was right; stop overthinking and take the shot.

C'mon I Don't Have All Minute!

I think I was about 12 when I walked into the kitchen and my dad was standing in front of the microwave waiting for his warmed up coffee. He looked agitated. I thought, wow he can't wait 37 seconds for hot coffee? That image has stuck with me all the years since.

We do it all the time. We think we are being patient when inside our impatience is running a muck. We're looking at the clock, calendar, phone, or website, and wondering why the answer, result, or solution isn't there instantaneously.

Calm Down

Another cliché - never in the history of humankind has anyone calmed down by being told to calm down. It incenses us when we're uptight and someone tells us to chill. It's not that the guidance isn't based in reality or caring, but our emergency needs to be the world's priority - NOW!

I'm working on a project right now that has taken far longer than I originally anticipated. It's not the project's fault or those involved; it's my expectations that are faulty. I know this takes time and I'm battling excitement and perhaps a dash of panic to get it done. We don't want to calm down but if we do, it may make the inevitable waiting more bearable. And how often have you thought about a better idea while you are impatiently stewing over the current results?

The solution may lie in our patience after all. __________________________________________________________________

What Do We Really Need?

Look around your house. Look around your office. Check out all the options on your car. Do you need all that stuff? There are a billion people who won't eat today yet we complain about not having the latest gadget or toy. And we spend our waking hours going from meeting to meeting filling time with tasks so we try and reach a goal to then be unsatisfied and set another one.

I'm not trying to be cynical but perhaps it's time we slow down and figure out what we really need in our lives. I overheard a couple at a coffee shop last week having a heated argument over the fact he didn't have the latest smartphone. Louis CK has a great rant about this. We have the patience of an infant and we can't wait two seconds for an email to send. I love his line; "Is the speed of light to slow for you?"

The Bottom Line isn't Money

If we focus solely on a financial or material gain, I think we're missing the point. Sure, life isn't free, we need money to buy things and eat, but are we chasing the wrong goal? Are we truly focused on what we actually need rather than what we think we need to fit in with others?

In our quest to succeed and grow, perhaps we need keep close to mind what we really need or we'll never stop long enough to enjoy the ride. I can assure you, that new smartphone or leather wrapped steering wheel isn't the answer.

Some thoughts as you identify what you really need.
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Kneale Mann | Leadership Strategist, consultant, writer, speaker, executive coach facilitating performance growth with leaders, management, and teams.

bajadock

Decisions and Impatience

We live in an instant gratification world where quick wins are lauded and our impatience fills the zeitgeist. Get it now, fix it now, win it now, make that call, close that sale, launch that product, etc. I am working on a new venture and we want stuff done yesterday. In my quest to speed up the process, I often get in the way which is something we all need to keep in mind.

Managing our patience takes skill and dedication. When do you make a quick decision? When do you wait? When does it require more data? When are you getting lost in data and scope creep?

One of the biggest stories this week is the departure of JC Penny CEO Ron Johnson. Mitch Joel features the Johnson story in his new book Crtl Alt Delete and recently wrote about the swift departure, saying; “I hope 17 months doesn't become the norm.” 

Nimble is the norm and impatience is riding shotgun

In some cases, 17 months is too long, in others too short. I worked with a guy who proclaimed his mantra was - ready shoot aim. Make a decision, do it, deal with the consequences. I think some aiming is important but often we get stuck during the indecision stage, so balance is always the challenge. But waiting for the perfect time to move is a deadly pursuit.

Johnson was tasked with turning around an old brand in a very busy sector shrouded in churn and impatience. But Ron was fired and they're bringing back the CEO he replaced a year and a half ago hoping this time it'll work. Cue the Einstein quote.

Culture is king

Zappos is often used as an example where leadership, patience and culture merge into a cool place to work that makes healthy profit. Culture and revenue can live happily together if done right. The Zappos’ family values are; Deliver wow through service. Embrace and drive change. Create fun and a little weirdness. Be adventurous, creative, and open-minded. Pursue growth and learning. Build open and honest relationships with communication. Build a positive team and family spirit. Do more with less. Be passionate and determined. Be humble.

CEO Tony Hsieh admits both fast and slow decisions cost Zappos a lot of money while affecting their culture.


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Kneale Mann | Leadership and Culture Strategist, Writer, Speaker, Executive Coach engaging leaders to build successful talent and profitable business.

Flickr | Inc. | Tony Hsieh

C’mon - I Don’t Have All Minute!

How can a society that exists on instant mashed potatoes, packaged cake mixes, frozen dinners, and instant cameras teach patience to its young? - Paul Sweeney

Are you impatient?

We are spoiled and we want it all now. Companies are searching for bailouts, our need to own stuff we can't afford has caused credit card debt to reach into the billions. And we can't seem to help ourselves.

Whenever I talk about social media to my non-geek friends their eyes begin to flutter, shaking ensues, there’s usually a panicked look in their face as they search for a reason to end the conversation. You may have experienced similar reactions.

Patience is a virtue not a business plan

If LinkedIn and Twitter are mentioned in the same sentence, paramedics may be required. Any mention of blogs or podcasts may as well be spoken in Japanese.

If I can hold their attention for a few moments longer, I can usually explain that it’s not about websites or software, it is about connectivity. If there is a “suit” in the room, I can usually prey on their need for a better bottom line.

But then what?

We all want instant results. We go to the gym twice and give up because the six-pack abs seem insurmountable, we toss a salad down our throats and call that health eating, we leave ourselves way little time to get there and expect every traffic light to turn in our favor.

We want it now and we’ll go to any lengths to avoid hard work. Instant rebates, no money down, exercise short-cuts, finance everything, the list goes on and on and on.

We have ourselves to blame

A buddy asked me yesterday “What does Twitter do?” My immediate response was “Nothing, it's a website”. He then quipped “I knew it! Why does everyone waste so much time on there?”

First of all, not everyone is on Twitter and it doesn’t do anything. I explained that it was about the connection and what the people do on Twitter.

My question to him was “What does ESPN do?” Along came a spirited explanation at which point I reminded him that the network doesn’t do anything – the people who work at the network are the ones doing stuff.

ESPN and Twitter are merely conduits.

Old school meets reality

A colleague has approached me to explain social media to one of their clients. This client represents a former politician who is trying to expand his reach and set himself up for a comeback. The tactic has been to focus on "mature voters" - the 45-60yr-old demographic.

If he wants to expand, he needs to reach new people and younger demos. I thought it was a pretty easy sell to explain how President Obama brought millions of younger voters to the polls through social media. However, this may take a bit more explaining.

now Now NOW

There is no shortage of data to explain human behavior and our lack of patience. There is increasing data to explain that social media is not some potion to cure all company ills.

Eating a piece of broccoli each day isn’t enough. Posting a few comments on Twitter isn’t either. No matter how much we jump up and down, popcorn still takes about three and a half minutes in the microwave.

How do you curb your impatience and need for instant results?

How do you teach others to have more patience?

km