Introextrointroextroverts

I'm an extroverted introvert who enjoys collaborating in team and group environments but must have alone time to recharge. Some days I prefer to work in my office and the phone calls, emails, and Zooms are enough people for me. In fact, my introverted traits are getting stronger as I get older. 

I am an ENFP (Extraversion, Intuition, Feeling, Perception) which means I am influenced by intuition and external connections. But there is a strong internal piece which is key to process how I feel about things and how they fit into my value system as well.

A Mixed Bag

When I look at the people I spend the most time with, it’s a mix, which is typical of an ENFP as I get energy from others and the varied traits they bring. And some of the closest people in my life are actually introverts. If you know one or are one, you know quiet and impersonal are not accurate descriptions of an introvert. Those in my life are incredibly personable, engaging, and funny. 

Being an introvert does not mean you dislike people and need to be alone all the time. I have a colleague who is an introvert and prefers to solve issues one-on-one in plain language through conversation and collaboration while her boss wants every report in triplicate to outline the effectiveness of the analysis of the plan. One gets energy from relationships while the other can’t operate without reports and structure. 

No Calls Please

One of my best friends – who is definitely an extrovert – is a very successful investment adviser who does most of his work with clients rather than sitting in his office doing paperwork. His energy comes from being with and helping people and he does it all day long. It is funny to note that he hates phone calls and will prefer to text if he has to use the phone at all.

So if you have someone on your team who isn't like you, celebrate that, celebrate them, and get to know their way, their perspective, and their view on the world. Our differences make our lives interesting.

Labels might be good for clothing but not for people. ________________________________________________________________

Extrointraextrovert

I'm an extrovert introvert who enjoys collaborating in team and group environments but also needs and enjoys some chill time on my own to recharge. I’m an ENFP (Extraversion, Intuition, Feeling, Perception) which means I focus on intuition and external connections. But there is a strong internal piece which is key to process how I feel about things and how they fit into my value system.

I live in the world of possibilities – which can trip me up on follow through – but I see life as a gift and literally wake up every day looking forward to the possibilities. I have my share of down times and self-doubt which again is typical of someone driven by emotion and connection.

Up Downside

When I look at the 20 or so people I spend the most time with, it’s a mix, which is typical of an ENFP as I get energy from others and the varied traits they bring. And some of the closest people in my life are actually introverts. If you know one or are one, you know the label isn't completely accurate. The ones in my life are incredibly personable, engaging, and funny. Introvert means shy and withdrawn and I disagree with those broad labels.

I have a colleague who is an introvert and prefers to solve issues at work one-on-one in plain language through conversation and collaboration while her boss wants every report in triplicate to outline the effectiveness of the analysis of the plan. One gets energy from relationships while the other can’t operate without reports and structure.

P2P

One of my best friends – who is definitely an extrovert – is a very successful investment adviser who does most of his work on the phone or with clients rather than sitting in his office doing paperwork. His energy comes from being with and helping people and he does it all day long.

So if you have someone on your team who isn't like you, celebrate that, celebrate them, and get to know their way, their perspective, and their view on the world. We can talk about the multi-generational workplace another time.

Labels are good for clothing not people.
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Deciding to Decide

It's been widely reported that the difference between us and the rest of the animal kingdom is apposable thumbs and the ability to reason. And wouldn't it be so much easier if that was the only difference?

We human types are complicated creatures and I suspect our reasoning minds add way more complication than is required to live a successful and contented life. We want more money to buy more things; we want to climb company ladders to achieve bigger titles; we want a nicer house than Bob across the street; the list is endless and most of it is useless to finding happiness or contentment. 

More More More

When we get our first apartment, it's usually filled with hand-me-downs from our parents or family. I think I was well into my 20's before I purchased my very own set of new cutlery (silverware) which went nicely with my very own set of new dishes and cups. 

Fast forward many years and many moves and many sets of dinnerware, and now I have stuff I actually don't even remember buying and why is that? Are we seeking something we can never catch? Is last year's car not good enough for us? Do we really need that food processor that will grate cheese in seconds? And better yet, have we learned anything after experiencing a global pandemic?

Less is More

I think one of the sources of our unhappiness is that we have no clue what we want or what we'll do when we find it. I recently had to return some items I bought online because they were the wrong size. As I was dropping them off at the courier place, I realized two things – I didn't need the items and have no intention of re-ordering different sizes. What is that? Boredom? I'm not sure.

I guess we can make the case for just about any decision. That's why you can buy a McLaren supercar in hot pink. Our reasoning minds aren't always sound in their decisions. So while we search for something we'll never find, perhaps figuring out what we need and dumping the rest is a good first start?

 Perhaps my parents' old couch was all I needed?

   __________________________________________________________________

Introextrointroverts Unite

I'm an extroverted introvert who enjoys collaborating in team and group environments but must have alone time to recharge. Some days I prefer to work in my office and the phone calls, emails, and Zooms are enough people for me. In fact, my introverted traits are getting stronger as I get older. 

I am an ENFP (Extraversion, Intuition, Feeling, Perception) which means I am influenced by intuition and external connections. But there is a strong internal piece which is key to process how I feel about things and how they fit into my value system as well.

A Mixed Bag

When I look at the people I spend the most time with, it’s a mix, which is typical of an ENFP as I get energy from others and the varied traits they bring. And some of the closest people in my life are actually introverts. If you know one or are one, you know quiet and impersonal are not accurate descriptions of an introvert. Those in my life are incredibly personable, engaging, and funny. 

Being an introvert does not mean you dislike people and need to be alone all the time. I have a colleague who is an introvert and prefers to solve issues one-on-one in plain language through conversation and collaboration while her boss wants every report in triplicate to outline the effectiveness of the analysis of the plan. One gets energy from relationships while the other can’t operate without reports and structure. 

No Calls Please

One of my best friends – who is definitely an extrovert – is a very successful investment adviser who does most of his work with clients rather than sitting in his office doing paperwork. His energy comes from being with and helping people and he does it all day long. It is funny to note that he hates phone calls and will prefer to text if he has to use the phone at all.

So if you have someone on your team who isn't like you, celebrate that, celebrate them, and get to know their way, their perspective, and their view on the world. Our differences make our lives interesting.

Labels might be good for clothing but not for people. ________________________________________________________________

Decide Then Verify

It's been widely reported that the difference between us and the rest of the animal kingdom is apposable thumbs and the ability to reason. And wouldn't it be so much easier if that was the only difference?

We human types are complicated creatures and I suspect our reasoning minds add way more complication than is required to live a successful and contented life. We want more money to buy more things; we want to climb company ladders to achieve bigger titles; we want a nicer house than Bob across the street; the list is endless and most of it is useless to finding happiness or contentment. 

More More More

When we get our first apartment, it's usually filled with hand-me-downs from our parents or family. I think I was well into my 20's before I purchased my very own set of new cutlery (silverware) which went nicely with my very own set of new dishes and cups. 

Fast forward many years and many moves and many sets of dinnerware, and now I have stuff I actually don't even remember buying and why is that? Are we seeking something we can never catch? Is last year's car not good enough for us? Do we really need that food processor that will grate cheese in seconds? And better yet, have we learned anything after experiencing a global pandemic for over a year?

Less is More

I think one of the sources of our unhappiness is that we have no clue what we want or what we'll do when we find it. I recently had to return some items I bought online because they were the wrong size. As I was dropping them off at the courier place, I realized two things – I didn't need the items and have no intention of re-ordering different sizes. What is that? Boredom? I'm not sure.

I guess we can make the case for just about any decision. That's why you can buy a McLaren supercar in hot pink. Our reasoning minds aren't always sound in their decisions. So while we search for something we'll never find, perhaps figuring out what we need and dumping the rest is a good first start?

 Perhaps my parents' old couch was all I needed?

   __________________________________________________________________

Is Patience a Virtue?

It may be true that waiting is admirable but how often does it fit into our business goals and plans? We want the new idea started - NOW! We want the results - NOW! We want the changes we suggested implemented - NOW! But we know deep down that patience still rules the day.

I once had a boss who proclaimed that everything he did was "ready shoot aim". So he thought of an idea, fired it against the wall, cleaned up the mess, and examined what was left. In my opinion, the "ready aim shoot" approach is well-tested and the better strategy. We often aim too long and don't execute anything. Paralysis by analysis as many have called it. Maybe my old boss was right; stop overthinking and take the shot.

C'mon I Don't Have All Minute!

I think I was about 12 when I walked into the kitchen and my dad was standing in front of the microwave waiting for his warmed up coffee. He looked agitated. I thought, wow he can't wait 37 seconds for hot coffee? That image has stuck with me all the years since.

We do it all the time. We think we are being patient when inside our impatience is running a muck. We're looking at the clock, calendar, phone, or website, and wondering why the answer, result, or solution isn't there instantaneously.

Calm Down

Another cliché - never in the history of humankind has anyone calmed down by being told to calm down. It incenses us when we're uptight and someone tells us to chill. It's not that the guidance isn't based in reality or caring, but our emergency needs to be the world's priority - NOW!

I'm working on a project right now that has taken far longer than I originally anticipated. It's not the project's fault or those involved; it's my expectations that are faulty. I know this takes time and I'm battling excitement and perhaps a dash of panic to get it done. We don't want to calm down but if we do, it may make the inevitable waiting more bearable. And how often have you thought about a better idea while you are impatiently stewing over the current results?

The solution may lie in our patience after all. __________________________________________________________________

Have You Ever?

Have you ever had a complete out loud conversation with someone and they've not in the room? Have you ever sang every word to a song you love but profess your hatred to it in front of friends? Have you ever stared at your phone pretending to be reading something important to avoid making eye contact with other humans?

We love, we lose, we overcome, and we try and figure out this unexplained occurrence called life and Ze Frank wants to know the answer to a simple question.


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Speaking Our Truth

If you’ve done any reading on topics of self-improvement, Tarot, or the Buddha, you know about the importance of speaking your truth. Sure, sounds good, I’ll get right on that. But what does it mean?

I’m going through a program right now that has enlightened and shocked me on this whole topic. It’s exciting and scary, remarkable and uncomfortable. What the hell does it mean to speak your truth?

Eureka!

This is at our core, deep down past the conscious mind where that unseen bullseye resides. One of my colleagues said that healing is not unpainful and she was absolutely right. It’s tough to reprogram our behavior to align with what we feel is right and what we deeply want in our lives.

Speaking our truth can be messy. There will be causalities; most of which are truths you’ve told about yourself your entire life. I’m a helpful person, I love others unconditionally, I enjoy being creative. Speaking your truth is deeper than that. It began before we were born. We have spent our life defining our truths aligned with what our parent taught us, what our teachers told us, and what our family showed us.

That’s it!

It hit me on a phone call over the weekend, mid-sentence, I found myself falling into my self-imposed traps of guilt and excuses. I had plans, I couldn’t change them for the request that was asked of me on the call and I said no. It was like a knife in my throat. How could I say no?! Well, I found the strength to do so.

But I let that guilt ride with me for a few more miles. I felt bad I didn’t drop my plans to help them. No! This isn’t about dishonouring others for your benefit; it’s about understanding who you are and being okay with healthy boundaries and a healthy relationship with yourself.

The toughest part about speaking our truth is letting go of the truths that we feel have defined us. When we do that, something profound happens.

Our truth speaks to us.
__________________________________________________________________
As a passionate leader, Kneale Mann has extensive experience in project management, leadership development, business, marketing, media, and talent coaching in numerous industries and organizations including; radio, digital marketing, corporate training, real estate, financial services, healthcare and more. He is always open to meeting companies and organizations who want to become even greater.

Adopting the Cluetrain Mindset

"We are not seats or eyeballs or end users or consumers. We are human beings and our reach exceeds your grasp. Deal with it."
Cluetrain Manifesto (1999)

I’ve never endorsed or sold anything on this site but I felt compelled to share a story with you about my phone. I’ve been a BlackBerry customer since they made pagers. The culture at the company hasn't been great for years but I like the phones. I’ve been a (reasonably) satisfied customer. So far.

I live half an hour from their world headquarters. I know people who work there. I also know many who no longer work there. I realize gadgets break down but this is about much more than technical issues I had with my Z10.

Time to Switch

In my case, calls would often go straight to voicemail, the ear bud connection was temperamental, others would often say they couldn't hear me properly. I would contact my service provider and they would blame BlackBerry.

It’s disheartening when you go onto the BlackBerry site and the only people trying to solve issues are other BlackBerry owners. The company was no help and lost another customer. That’s how arrogance loses market share.

We know better

This isn't about mobile devices; it's a contrast of one company understanding that customers want choice and a good experience while the other felt they built the superior device years ago and all others should fall behind them.

The moment you think your company owns the hill, listen carefully for the sound of marching feet on the way to push you into the abyss. Being a market leader is not only about profits, it’s about appreciating what customers want.

After the cash register

Building great stuff is a minimum requirement. Building superior stuff will create loyal customers. Ignoring how you got there will give customers the choice to open their wallets to a competitor. I'm enjoying my new iPhone 6. It's pretty cool.

Celebrate the fact your users, listeners, viewers, buyers, customers, or clients have the choice and ensure you are there to provide them what they need. This is not to suggest you bend until you break but their reach exceeds your grasp.

Deal with it.
__________________________________________________________________
Kneale Mann | People + Priority = Profit

Resolutions and Reflection

The calendar year is drawing to a close so it’s only natural we think back on what went well, not so well, and the lessons we learned, while preparing for that magical turn of the year for new ideas, triumphs, relationships, opportunities, challenges, and more.

For me and many I know, it has been both a challenging and enlightening year. Perhaps only my perception, but it seems many are sifting through their lives for what makes sense, what needs attention, and most importantly, what can be improved to reach personal goals. Happiness and fulfillment seem to be a common theme more than material wealth or professional advancement.

What is your next want?

We get distracted by the ominous and often unclear goal of finding our passion and achieving our dreams. If you’re a regular visitor here, you know I think relationships are the key to all we do and where our most profound lessons and experiences reside.

There are people who have touched your life who would love to hear from you. You've been thinking about giving them a call while excuses and busy have kept you from doing so as time continues to pass. So this year while you are reflecting and looking forward, find a moment and give them a call. Some may be happy to hear from you and wish you well while others may surprise you.

What happens next may be just what you need right now.
__________________________________________________________________
Kneale Mann | People + Priority = Profit

istock

Calling All Humans

The human experience is a buffet. We love, we lose, we overcome, and we try and figure out this unexplained occurrence called life. Ze Frank wants to know the answer to a simple question.

Are you human?


__________________________________________________________________
Kneale Mann | Leadership and management consultant helping leaders, teams, and companies get clear on their goals and results.

Ze Frank | TED

Pick up the Phone

We live in a fast-paced world. We've heard that enough. We're busy. Blah Blah Blah.

We're wearing busy like a badge of honor. We're in meetings and doing stuff and running around like idiots trying to do more faster often. It's time to get off the wheel and breathe. It's time for us to connect with each other again.

They say that infants who get a lot of love and affection, grow up to be happier people. We need connection, we need to belong, but a roomful of people staring at their mobile device screens is not collaboration. Nothing, in my opinion, beats face-to-face, in person conversations, but that's not always possible. But we can do better than simply sending another email to each other.

While you’re wondering how to better communicate with those around you and be a better leader, here are a few things to consider;

If you've exchanged three emails with someone, pick up the phone and make the call. When you meet someone online and want to know more about them pick up the phone and call them. As a follow-up, instead of sending an email, pick up the phone.

If the discussion gets heated, pick up the phone and avoid any more misunderstanding. After weeks of not calling mom, pick up the phone, she’ll be glad to hear from you. If you need some help, pick up the phone, they want to help. When discussing something personal with a team member, family member, or friend, pick up the phone. If we can’t discuss it in person, let’s not hide behind passive technology, and pick up the phone.

As leaders, our teams need to know we are connected to their goals, their challenges, and most importantly, to what's important to them. Sending a team email or giving direction through electronic means, is not leadership. Remember that device in your hand also has a phone.

You'll be amazed when you use that app more often.
__________________________________________________________________
Kneale Mann | Leadership and management consultant helping leaders, teams, and companies get clear on their goals and results.

publicceo

Put the Phone Away

Marketers will tell you all about the overwhelming metrics on cell use. Conservative estimates say we will have more activated mobile devices this year than people living on the planet. We are using them to do just about everything in our lives and the time we spend on them increases with every passing day.

We’re in meetings sitting right beside each other mesmerized by that little screen in our hands. We’re checking email at stop lights. We’re ensuring we didn't miss something while we wait for our flight. Look around a public place and count the number of people not on their device. They are the endangered species.

I was having lunch with a client recently and he just about lost his mind because he forgot his phone at the office. And we wonder why we have disengaged employees, connections, and relationships. We're vacant in a connected world.

Charlene deGuzman forgot her phone and discovered something interesting.


__________________________________________________________________
Kneale Mann | Leadership Strategist, consultant, writer, speaker, executive coach facilitating performance growth with leaders, management, and teams.

Charlene deGuzman

Humans and Technology Collide

As our world shrinks and advancements make it easier for us to connect without geographic or physical boundaries, there are some drawbacks. If you’re like me, you spend a considerable amount of your time on the phone or on conference calls.

These events can take the form of audio, video, file sharing, teleconferences, telepresence, webinars, and collaborative spaces. Last week, I was on a call with more than twenty people from over a dozen countries. This is great stuff but there can be some issues to deal with when coordinating the tools.

Leadership is not an office

We must be mindful of language and culture, the mix of in-person and virtual teams, and old fashioned phone etiquette. Dave Grady succinctly outlines the real world of global communication. This video remains just as relevant as it did when it was recorded a couple of years ago. You may want to share it with your team.

Please mute your phone and enjoy.


Kneale Mann

Dave Grady

It Has to Go to Space!

One of the most watched videos online in the last few years is Louis CK on the old Conan O'Brien Show discussing the fact that we are the most technologically advanced era in history yet we’re miserable. Our collective impatience has gotten worse.

He covers wi-fi, ATMs, the miracle of human flight, and more. When using smartphones, we wonder why the signal is down or why it's taking so long to send a message. Louis says; “Give it a second! It has to go to space! What, the speed of light is no longer fast enough for you?” Been there? Done that?

C’mon Hurry Up!

His commentary points to a topic we discussed here recently. We have less patience than a three year waiting for her ice cream. We want it now, we want it to work, and we we may even look for a shortcut.

You see it with marketing campaigns that don’t garner instant results, new hires who aren’t up to speed in their first week, careers that aren’t moving as fast as we’d like, customers who don’t sign right away.

We're All The Same

I recently made a major purchase that took me three months to decide on. I’ve had prospects who have taken longer to get to a no or not right now. We want others to move fast, but we’re not always happy to reciprocate. Decades from now, we'll be complaining the newly invented gadget isn't working properly.

This isn't an era or technology issue. And it's often worse when you look to business culture and leadership. But we can learn to harness our impatience by managing realistic expectations before we begin and take breaks for perspective. We can have more open collaboration and look at how we can positively affect the situation rather than continuing to hope the situation morphs to our wishes.

Now if I could only get this stupid phone to work!

Kneale Mann

cbc

Too Busy For Each Other

Semi-Colon Closed Parenthesis

You are a busy person doing busy things. After all, the job description said you would have to work independently in a fast paced environment handling many duties at once with a calm demeanor. Emails come at you all day and you’re expected to respond to that urgent text you received last night at 9:37 during your one hour of television this week void of interruptions. The promise of a paperless world with a four-day work week has been replaced with much busyness and still no jet packs.

There are meetings and deliverables, research and decisions. And when you get a moment, you check on your social streams. You haven't tweeted in well over an hour and people may have commented on that article you shared on Google+. Your friends on Facebook want your thoughts on the best sushi in town and there hasn't been a fresh blog post on your site in almost whole two days.

Here's Where We Get into Trouble

We are so afraid to miss something we tend to skim over everything. You're probably doing it with this post. Our lives are 140 characters or acronyms on the smartphone. It's okay, they're busy too and we added that semi-colon and a closed parenthesis so they know we're kidding, right?

In your quest to stay on top of everything, shortcuts are taken and suddenly a friend contacts you through one of the eleven ways they can and mentions that your last response seemed a bit dismissive. Suddenly a dozen messages back and forth could have be more enjoyable and far less misunderstood with a phone call.

A Mile Wide and an Inch Deep

There is certainly no time to have a meaningful conversation, we are far too busy for that. And we wouldn't dare show up for that dinner engagement without our mobile device so we can check it half a dozen times before the appetizers arrive.

The tools are great yet we are missing the important nuances that come with human interaction. Tone and feel have been replaced by texts and tweets. Call a friend, meet in person and put the technology away for an hour. It's okay, the earth will continue to rotate. Then you can stop using busy as an excuse not to spend quality time with friends and colleagues.

Or perhaps you are far too busy for all that.

Kneale Mann

image credit: google
I'd be happy to spend 30 minutes with you on a complimentary introduction call
to see where I can help your business. Feel free to contact me via email and let's chat.

Ideas for 2011 (part 2)

• Trust your gut
• Do something ridiculous
• Be more tolerant
• Success is not a number
• Follow through
• Focus on how
• Take the victory
• Be confident without boasting
• Do your part
• Of course you can do it
• Make time for think time
• You're not always right
• Hone the offer
• You are not a social media expert and neither am I
• Don't wait
• Find the lesson
• Keep learning
• Make a list of people you want to work with then make it happen
• If you want to then do it
• Thank a friend
• Read five profiles each week
• Don’t settle
• It really has nothing to do with numbers
• You're not always wrong
• Exceed expectations
• Don't just collect followers, friends and connections, get to know them
• Collaborate wildly
• You’re just as worthy as anyone
• Don't be mean
• You are not expected to have all the answers
• Smile more
• Own it all - not just the good stuff
• Chocolate is a food group
• There's much more to life than work
• Help others
• Do what you say you will do
• Lighten up
• Trust yourself
• Stop talking about the economy
• Say why not
• You are social media expert and so am I
• Consume more funny
• Focus on strengths
• More face time
• Eliminate soap boxes
• Good enough is not good enough
• Be yourself

What's missing?

knealemann | email


image credit: johnelkington

Ideas for 2011 (part 1)

• Read more, skim less
• Turn your phone off
• Of course you can
• Don't wait for approval
• Forget the past
• Spend more time with people you love
• Dream big, do bigger
• Don’t live on Twitter
• Be gracious
• Make quick decisions
• Numbers are irrelevant
• Stop comparing your effort to others
• Take one digital day off a month
• Enjoy the ride
• Stop doing anything that weakens you
• Say no until you get three things accomplished each day
• Keep an open mind
• Busy is a victim word
• Plan ahead then be flexible
• Let it be okay to be wrong
• One day each month – no new business
• Ask for help
• Help someone without their knowledge
• Reach higher
• Don't rest on past accomplishments
• Wear more hats
• Get to know ten new people each week
• Take time off
• More face-to-face than phone calls
• Go for it
• Don't lead with your resume
• Listen more
• Eradicate unnecessary meetings
• Ignore the news
• Sing often
• Let them be right
• You’ll never been done
• Say thank-you

Part two tomorrow. What would you add? 

knealemann | email


image credit: plannerinprogress

All of This is Gone

Imagine you woke up tomorrow and there was no Internet, the smartphone had not been invented and there is no email. The only way to contact someone over long distances was with paper, pen and post.

Teleconferencing would not be an option so connecting to similar thinking people around the world would be a challenge. Gone are all the rest of the conveniences and technology you rely on every day.

Would your ability to solve problem, execute ideas or work with others diminish? Could you still accomplish great things without the tools?

knealemann
work with me: contact

Give to Movember.

image credit: istock

Connections, Followers and Other Humans

If you have spent some time in the social media space, you might have discovered that it’s no different than real life. There are spammers, scammers and scrammers. There are fantastically talented people. There is a multitude who you would never had met otherwise – or as my friend Lisa Hickey calls it – accelerated serendipity.

Clarifying the Definition

Media is simply the plural of the word 'medium'. And social is another word for human connection.

The medium is irrelevant, the connection is everything.

Human networking has been in existence for as long as we have but the tools and sites, profiles and walls, tweets and connections have shrunk the world to the size of our computer screen.

It's available in 17 designer colors.

But if all we do is gather friends like dust collecting trinkets on the mantle, we will never activate the immense power of the lives we are touching.

Here’s something you can try, actually stop and engage someone, ask to speak with them or go for coffee, share ideas, let them get to know you and whatever you do – put the sales pitch away!

What do you think of me?

What is your reaction to someone who comes up to you in person and starts barking their deal at you and shoving their card in your face? Yeah, me too. So why would you do it online?

In order for someone to add you on a social media profile, they need to take a second of their lives to decide to say ‘yes’. There are millions of these occurrences happening right now. You may do several - or several hundred - today.

The question remains: Then what?

@knealemann

Let’s create experiences, not campaigns.

image credit: officecafe.com