Not-So-Common Sense of Communication

I seem to be having a lot of conversations about communication these days. We have devices glued to our hands and laptops within reach so it gives us the impression we are connected but how well are we communicating?

I’ve been studying the concept of processing verses quick responses and though it is new learning for me, it’s quite effective. Taking a breath before hitting send, walking away for an hour to re-think the response, calling them back after some deliberation, all seem to be quite helpful.

That's not what I meant!

We know text and email are the worst possible ways we can communicate. Tone and intent are lost, people (me included) respond too quickly, and we have created an instant no patience society where we are expected to fire back ideas and responses with very little time to think.

The key to any relationship, team, company, or venture, is communication yet we are getting worse at it. Look at the last 10 emails you sent or received. Think back to the last time (probably within the last few days) you had to explain what you meant or re-send another note to clarify through electronic media.

Hang on a sec!

I am awful at taking time to think before sending. So here's what I'm going to try this week,  you may want to as well. Take another thirty seconds – which will feel like an eternity – before you send any text or email responses for one day. It’s like changing your diet or breaking a bad habit, it will take some practice.

If your entire team tries it for a week, imagine how better you will communicate.
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Kneale Mann | People + Priority = Profit

Too Busy For Each Other

Semi-Colon Closed Parenthesis

You are a busy person doing busy things. After all, the job description said you would have to work independently in a fast paced environment handling many duties at once with a calm demeanor. Emails come at you all day and you’re expected to respond to that urgent text you received last night at 9:37 during your one hour of television this week void of interruptions. The promise of a paperless world with a four-day work week has been replaced with much busyness and still no jet packs.

There are meetings and deliverables, research and decisions. And when you get a moment, you check on your social streams. You haven't tweeted in well over an hour and people may have commented on that article you shared on Google+. Your friends on Facebook want your thoughts on the best sushi in town and there hasn't been a fresh blog post on your site in almost whole two days.

Here's Where We Get into Trouble

We are so afraid to miss something we tend to skim over everything. You're probably doing it with this post. Our lives are 140 characters or acronyms on the smartphone. It's okay, they're busy too and we added that semi-colon and a closed parenthesis so they know we're kidding, right?

In your quest to stay on top of everything, shortcuts are taken and suddenly a friend contacts you through one of the eleven ways they can and mentions that your last response seemed a bit dismissive. Suddenly a dozen messages back and forth could have be more enjoyable and far less misunderstood with a phone call.

A Mile Wide and an Inch Deep

There is certainly no time to have a meaningful conversation, we are far too busy for that. And we wouldn't dare show up for that dinner engagement without our mobile device so we can check it half a dozen times before the appetizers arrive.

The tools are great yet we are missing the important nuances that come with human interaction. Tone and feel have been replaced by texts and tweets. Call a friend, meet in person and put the technology away for an hour. It's okay, the earth will continue to rotate. Then you can stop using busy as an excuse not to spend quality time with friends and colleagues.

Or perhaps you are far too busy for all that.

Kneale Mann

image credit: google
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