Over the years, I have heard versions of the same story from business owners, colleagues, clients, and friends. It’s sometimes a defensive remark, other times a plea for help, and often an automatic response to just about any question about their business. It's understandable because we are all impatient.
"We don’t need good people, we need revenue!"
Whether you're involved in a start-up or a global Fortune 100 enterprise, revenue health is important. No one expects companies to run at a loss but if people aren't important, poor morale and a shrinking bottom line will result.
"We don’t need culture, we need cash!"
Culture is not about high priced chairs and fresh pastries in the lunch room; it’s about open collaboration and clear leadership from everyone in the company. Simply yelling at sales people to make more calls won’t get it done.
"We don’t need leadership, we need sales!"
Engaging the team and involving them with decisions will help them understand what’s at stake. In the quest to make more money, companies need to remember the importance of their single most precious resource.
"We don’t need collaboration, we need profits!"
There are countless data outlining the chasm that exists between the terms “manager” and “leader” and you need the latter. Vision and focus are required and it takes leadership to get great work accomplished.
"We don’t need strategy, we need income!"
Customer service is critical but must begin inside the company. Yes we are all in sales but if you claim your company a "sales organization", it will seep into the culture and you won't have much more than a sales department.
Without strong leadership, a healthy culture, and cooperative collaboration, the chase for revenue remains long and painful.
Glengarry Glen Ross