Smelling Flowers

Through the pandemic, I have gotten a lot more reflective. I'm not suggesting I've climbed that mountain or executed the billion dollar idea that has made me rich beyond my wildest dreams, but it has given me pause about a lot of things about life. I did make a career significant career shift which turned out well but I haven't ordered the Bugatti just yet. I can honestly say my mind is clearer or at the very least more inquisitive than it has been in years. It has given pause to whether I'm utilizing my time well. 

I was running late for a client meeting last week and found myself getting angry at the audacity of other drivers being on the road slowing me down. Then I took a deep breath and laughed out loud. By myself in my car. If the roads had been clear, I may have made it to my destination four minutes earlier. 

Take a breath

It's those moments where I seem to be taking a longer pause to discover what really is important. Countless books have been written about being present now and not fretting so much about the past or future. If we could only be more like my cat. She does not worry that she purred wrong yesterday or that she's sleeping on my good sweater. She just lives in the moment. 

We spend an inordinate amount of time worrying about stuff we can't change, won't happen, or has happened. Why do we do that? It usually works out and even if it isn't exactly how we envisioned it would turn out, it's fine. 

Did nothin'

The Sunday before last, I got up early, had a coffee, read some news, had a nap, got up, had some breakfast, watched a Formula 1 race, had a nap, watched a show, made some dinner, watched another show, went to bed. And you know what? The sun came up the next day. Nothing terrible happened because I took a day off.

I think it's been accredited to the great philosopher Confucius who apparently said; "Life is simple; we choose to make it complicated." So I was four minutes late for my appointment. As it turned out, my client was 15 minutes late. We laughed about it over a spectacular cup of coffee.  

Cherishing every moment remains excellent advice.

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Leading Your Culture Plan

Think back to your best bosses or beloved mentors. Did they remind you of all the doom and gloom? Was it their quest to constantly point out and highlight your flaws and shortcomings? Or did they steer you to focus on your strengths and talents?

Businesses, as with each of us, have plans in place to succeed. No one makes a habit of navigating their work into the proverbial rocks. Yet it happens.

It’s not that we make a plan; it’s that we may not even have the challenges facing in the direction. Whatever gets our attention gets our energy. We often see companies that are risk averse or investors who don't want to lose more money.

Mean What We Do

Imagine you’re at an amusement park enjoying a summer afternoon eating junk food, playing games and enjoying some rides with friends. Suddenly you hear a man yelling. As you get closer, you see he is actually screaming at his two young children. As you get closer still, you can make out what he’s saying; “Get on that ride and have fun!” What do you imagine is the kids reaction?

Having a plan that is flexible is essential. But often we can do what we think we need to do and remain stuck. As leaders, we can push our people to work harder without really knowing that we’re even working in the right direction. Activity and progress can get lost in our pursuit to improve. If our plan is flawed, changing the tactics may not help.

Are your best laid plans and your goals aligned?
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Kneale Mann | Leadership and Culture strategist, writer, speaker, executive coach engaging leaders, collaborative teams, and strong business results.

formspring

Challenging Your Best Laid Plans

If you have read any formal information about marketing, you know about the four P’s.
If you have been exposed to anything with regards to growing business, you have undoubtedly heard the phrase strategy before tactics. And if you have been in the workforce as either a stakeholder or someone who has direct reports, you may be familiar with the difference between a boss and a leader.

So with all the formal and informal training, seemingly endless information and learning why aren’t we living in a world of unlimited success and riches? Politicians are grappling with debt load, companies are making blind cuts in a quest to improve the bottom line and we can’t go anywhere without reading about the global economic crisis. Is it any wonder we have a collective pang in our stomachs most of the time?

Energy and Attention

Now think back to your best bosses or beloved mentors. Did they remind you of all the doom and gloom? Was it their quest to constantly point out and highlight your flaws and shortcomings? Or did they steer you to focus on your strengths and talents?

Businesses, as with each of us, have plans in place to succeed. No one makes a habit of navigating their work into the proverbial rocks. Yet we do it all day long. Our best laid plans may, in fact, be our biggest downfall. It’s not that we make a plan; it’s that we may not even have the challenges facing in the direction. Whatever gets our attention gets our energy. So if we build a plan to get out of a negative spot, our focus isn’t on positive footing but rather eroding foundation.

Mean What We Do

Imagine you’re at an amusement park enjoying a summer afternoon eating junk food, playing games and enjoying some rides. Suddenly you hear a man yelling. As you get closer, you see he is actually screaming at his two young children. As you get closer still, you can make out what he’s saying; “Get on that ride and have fun!” What do you imagine is the kids reaction?

Having a plan that is flexible is essential. But often we can do what we think we need to do and remain stuck. As leaders, we can push our people to work harder without really knowing that we’re even working in the right direction. Activity and progress can get lost in our pursuit to improve. If our plan is flawed, changing the tactics may not help.

Are your best laid plans aligned with what you want to accomplish?

Kneale Mann

image credit: architecture411

Are You Open for Business?

Have you ever been behind a truck that has a company logo and contact information on the back and the driver isn’t operating the vehicle in a respectful manner? A few years ago, I was behind one that said “How do you like my driving?” The driver was weaving through traffic, cutting people off. He must have been late or just inconsiderate.

After several blocks we ended up at the same stop light so all his weaving and bobbing garnered him a couple of car lengths. So I called the number on the back of the truck and spoke with someone from his office. The person on the line sounded put off and frankly shocked that someone actually called their bluff to tell them about their driver’s actions. She got me off the phone as soon as possible.

Two Chances at a First Impression

That’s two lost business opportunities in five minutes. The driver was driving like a dufus and the person on the phone didn’t care. How sad. All their well-craft marketing and public relations efforts disintegrated in that moment.

We’ve all endured the 20 minute “we are experiencing an unusually high volume of calls but you are important to us” situations. In fact, when we do get to the customer service person in less than a few minutes we are shocked. The world has taught us to quietly wait our turn and that’s how it’s going to be so too bad.

Who Wants Some?

I asked a group of business owners and manages recently if they enjoyed great customer service and no surprise, they all said yes. Who wouldn't? Then I asked if they had received great customer service 100% of the time for their entire lives and well, you know their response. So clearly some of them are providing bad customer service or I failed elementary math. It's pretty simple, you want good give good, you give bad don't be surprised when you get bad.

We spend an immense mount of energy and resources telling customers that we are open to their needs and yet we fall down several times on our way to the sale. So if you say your business is open to providing great service and it's something you personally enjoy from other providers, it should be easy to incorporate the two into your offering.

Or perhaps they won't notice your driving.

Kneale Mann

image credit: teacherontheradio

Do You Text and Drive?

Our non-stop 24/7 world is great when we want to connect along platforms and interfaces, channels and media. But there is a downside. Think back to the last time you sent an email on your mobile device while you were driving. If you haven’t done it, good for you. If you have, you are lucky.

This video is worth 11 minutes of your time. 
It could save your life.


knealemann

visual credit: AT&T

Travels & Tribulations

On the road again this week which has made me think…

Where did bumper man expect me to go when the tracker trailer was inches from me in the other lane? Why can’t the lid of your coffee cup stay put when you’re in the car trying to answer email …I mean, drive?

Could it possibly not rain the moment I get out of the car to unload my luggage into the hotel? Why do they tout GPS on my wireless device? It’s a tad tricky to navigate whilst operating a vehicle. Oh, you’re supposed to do that before you get in the car? Gotcha.

Is it possible that before I shuffle off this mortal coil, I will be able to secure a parking spot which is actually close to the meeting? What ever happened to the seminal 80’s goth syth super group This Mortal Coil?

Why does someone in the meeting always feel compelled to utter the rhetorical question “did you find the place okay?” My answer is usually “no, I got lost despite your meticulous directions”.

If you’re on the road this week – safe travels.

km