Technology and Other Human Things

We can cook a turkey in 15 minutes; send a text around the world with the press of a thumb; watch or listen to anything we want on our smartphones. We are so fortunate. And now we can have a computer create everything. Look at us doing stuff and things with gadgets and doohickeys. We are the coolest.

Media are consumed mostly when we're alone. We don't gather around and answer an email and we don't hover over Josh's phone when he's texting Susan. We may binge watch that show on that streaming platform with our partner. Once a year we may gather at a buddy's house to eat too much and watch the Super Bowl. The rest of the time we are on our devices researching, reading, texting, replying, and searching by ourselves.

Technology, they said, would improve our lives. 

We can buy a car on the internet, learn about penguins on our mobile device, find the best sushi restaurant in Des Moines, and read about an awesome vacation someone else took while sitting on our couch.  

Most of the time we are connecting with each other through all this supposed cool technology while we are by ourselves. I wrote this alone and you're probably reading it while you're alone. I have a friend who hasn't answered his phone in years. He'll respond to my texts almost immediately, but I don't dare suggest an actual conversation. 

Technology, they said, would give us choices.

I remember a restaurant experience when the table next to us had six people all staring at their phones. Their meals arrived and phones weren't put away; they were placed beside plates and glanced at often. Their bill arrived and it looked like the dance of the smartphones as each of them transferred their amount to the one guy who tapped the server's machine to pay it in full. 

Technology, as it turns out, has created more depression and less human interaction. We are checking our phones yet miss what that guy said about the thing. I got a text; it must be important. I'd better check my email; I may have missed something. What's on my smart device is clearly way more important than any of this human stuff. 

I'm sure AI will solve it all.

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Has Covid Changed Anything?

I strongly dislike parking lots. No one is watching anyone. People have their agenda in focus. Accidents are waiting to happen. Stress begins before you even get to the store. I had to navigate such a place last weekend at the mall.  

In this one trip, my car was almost sideswiped twice; I got the death stare from a woman with kids in the car who was there first when I wasn't even looking at her beloved spot; two guys were standing by their cars screaming at each other over a spot; and I saw four cars parked over white lines to render the spot beside them useless because the driver's were far too important to think about others. 

Lord of the Flies Personified 

Are we all so important not give one second of care to another person? I eventually found a spot far away from the action and headed to the shops. 

As I approached the door, there was a younger couple behind me. I opened the door and stepped aside to offer them the way in first. They didn't even make eye contact and chose another door. The three guys standing in the middle of the aisle discussing what appeared to be nuclear codes couldn't possibly dare shimmy to the left to allow this old dude by so I moved to the other side. 

Old World Order

This isn't about shopping or parking. We are still in the midst of a global pandemic. Despite the crowds and removal of masks, I know vaccinated people still getting covid.  

I suppose I was holding hope we would be a kindler gentler world after experiencing the most dangerous health crisis in a century. I thought we might have created a better place after millions of lives were lost and almost everyone we know got sick.  

Arguing over parking spots isn't evidence of either.

__________________________________________________________________

We Are So Cool

Technology, they said, would be good for us. 

We can cook a turkey in 15 minutes; send a text around the world with the press of a thumb; watch or listen to anything we want on our smartphones. We are so fortunate. Look at us doing stuff and things with gadgets and doohickeys. We are the coolest.

Media are consumed mostly when we're alone. We don't gather around and answer an email and we don't hover over Josh's phone when he's texting Susan. We may binge watch that show on that streaming platform with our partner. Once a year we may gather at a buddy's house to eat too much and watch the Super Bowl. The rest of the time we are on our devices researching, reading, texting, replying, and searching by ourselves.

Technology, they said, would improve our lives. 

We can buy a car on the internet, learn about penguins on our mobile device, find the best sushi restaurant in Des Moines, and read about an awesome vacation someone else took while sitting on our couch.  

Most of the time we are connecting with each other through all this supposed cool technology while we are by ourselves. I wrote this alone and you're probably reading it while you're alone. I have a friend who hasn't answered his phone in years. He'll respond to my texts almost immediately, but I don't dare suggest an actual conversation. 

Technology, they said, would give us choices.

I remember a restaurant experience when the table next to us had six people all staring at their phones. Their meals arrived and phones weren't put away; they were placed beside plates and glanced at often. Their bill arrived and it looked like the dance of the smartphones as each of them transferred their amount to the one guy who tapped the server's machine to pay it in full. 

Technology, as it turns out, has created more depression and less human interaction. We are checking our phones yet miss what that guy said about the thing. I got a text; it must be important. I'd better check my email; I may have missed something. What's on my smart device is clearly way more important than any of this human stuff.

Technology, they said, would make us more connected. 

__________________________________________________________________

Fix the Window

Years ago, I worked at an organization that did a company-wide survey on various issues such as compensation, benefits, ability to advance, collaboration, leadership, communication, and others. The item that was surprisingly high on the list was management’s inability to deal with non-performance.

Money is always high on the list, pay people properly. The ability to advance and grow is up there as well, offer an environment where people can thrive and improve. But what may have appeared to be a minor issue when they crafted the survey became a big topic of discussion.

Accepted Behavior

When we dug deeper, it was clear that employees wanted to be treated fairly which is no surprise but things that were tougher to measure like favoritism and compassion came to the forefront.

One stakeholder said she had grown tired of seeing others in her department being allowed to show up late for meetings, unprepared, miss deadlines, and nothing was done about it. Another mentioned he had cared less and less about his department because his boss was doing the same. In “The Tipping Point”, Malcolm Gladwell calls this the broken window hypothesis.

Gap Analysis

This is where something small turns into something that can paralyze your organization which is leadership’s inability to deal with people showing up late for meetings, not getting their work done, or playing favorites. Those little things can add up to a feeling or an attitude you can't quite describe and it can hurt a company at the core.

There are data that shows close to a trillion dollars in lost revenue just in North America each year is attributed to disengaged employees. The challenge is committing to engagement.

The cost of great people isn't only measured by competitive compensation, pension contribution, and three weeks' vacation.
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What's That?

It is an emotion related to natural inquisitive behavior such as exploration, investigation and learning, evident by observation in human and many animal species. The term can also be used to denote the behavior itself being caused by the emotion of curiosity.

So with that in mind...

Stay curious for learning. Stay curious about improving. Stay curious through searching. Stay curious like a child. Stay curious about now. Stay curious in life. Stay curious about others. Stay curious about learning. Stay curious for you. Stay curious through listening. Stay curious through living. Stay curious about possibilities. Stay curious in business. Stay curious about experiences. Stay curious for next.

Stay curious.

Curiosity

It is an emotion related to natural inquisitive behavior such as exploration, investigation and learning, evident by observation in human and many animal species. The term can also be used to denote the behavior itself being caused by the emotion of curiosity.

So with that in mind...

Stay curious for learning. Stay curious about improving. Stay curious through searching. Stay curious like a child. Stay curious about now. Stay curious in life. Stay curious about others. Stay curious about learning. Stay curious for you. Stay curious through listening. Stay curious through living. Stay curious about possibilities. Stay curious in business. Stay curious about experiences. Stay curious for next.

Stay curious always.
__________________________________________________________________

Trustworthy Respect

In a work environment, everyone is under a lot of stress. Words are spoken. Blame is heaved. Accusations lobbed. If we step away for even a few minutes, we can remember the relationship – work, life, wherever – is built on respect and trust and can withstand those types of interactions.

Respect and trust are earned but can’t be expected. Something to think about with your business. Great service is what we want yet we're blown away when we get it. But we can't expect if we're not prepared to give it.

The Gift of Being Honest

This is especially critical in personal relationships. If you want her to trust you, be trustworthy. If he is dishonest, especially without remorse, it's probably time you exclude him from your life. You deserve honest people in your life if you are prepared to be honest with them. If they don't hold up their end, get rid of them.

Does this mean trust and respect are only present when it's convenient? Can one argument tarnish a relationship like a bad experience with a plumber? I’d like to think we try our level best to remember why we have the people in our lives that we do and earn their trust and respect.

That's the bedrock of any relationship.
__________________________________________________________________

Repairing the Windows

Years ago, I worked with an organization that did a company-wide survey on various issues such as compensation, benefits, ability to advance, collaboration, leadership, communication, and others. The item that was surprisingly high on the list was management’s inability to deal with non-performance.

Money is always high on the list, pay people properly. The ability to advance and grow is up there as well, offer an environment where people can thrive and improve. But what may have appeared to be a minor issue when they crafted the survey became a big topic of discussion.

Accepted Behavior

When we dug deeper, it was clear that employees wanted to be treated fairly which is no surprise but things that were tougher to measure like favoritism and compassion came to the forefront.

One stakeholder said she had grown tired of seeing others in her department being allowed to show up late for meetings, unprepared, miss deadlines, and nothing was done about it. Another mentioned he had cared less and less about his department because his boss was doing the same. In “The Tipping Point”, Malcolm Gladwell calls this the broken window hypothesis.

Gap Analysis

This is where something small turns into something that can paralyze your organization which is leadership’s inability to deal with people showing up late for meetings, not getting their work done, or playing favorites. Those little things can add up to a feeling or an attitude you can't quite describe and it can hurt a company at the core.

There are data that shows close to a trillion dollars in lost revenue just in North America each year is attributed to disengaged employees. The challenge is committing to engagement.

The cost of great people isn't only measured by competitive compensation and a good benefits package.
__________________________________________________________________

The Importance of Trust

In a work environment, everyone is under a lot of stress. Words are spoken. Blame is heaved. Accusations lobbed. If we step away for even a few minutes, we can remember the relationship – work, life, wherever – is built on respect and trust and can withstand those types of interactions.

Respect and trust are earned but can’t be expected. Something to think about with your business. Great service is what we want yet we're blown away when we get it. But we can't expect if we're not prepared to give it.

The Gift of Being Honest

This is especially critical in personal relationships. If you want her to trust you, be trustworthy. If he is dishonest, especially without remorse, it's probably time you exclude him from your life. You deserve honest people in your life if you are prepared to be honest with them. If they don't hold up their end, get rid of them.

Does this mean trust and respect are only present when it's convenient? Can one argument tarnish a relationship like a bad experience with a plumber? I’d like to think we try our level best to remember why we have the people in our lives that we do and earn their trust and respect.

Without it, there is no relationship.
__________________________________________________________________

Stay Curious

Curiosity is an emotion related to natural inquisitive behavior such as exploration, investigation and learning, evident by observation in human and many animal species. The term can also be used to denote the behavior itself being caused by the emotion of curiosity.

So with that in mind...

Stay curious for learning. Stay curious about improving. Stay curious through searching. Stay curious like a child. Stay curious about now. Stay curious in life. Stay curious about others. Stay curious about learning. Stay curious for you. Stay curious through listening. Stay curious through living. Stay curious about possibilities. Stay curious in business. Stay curious about experiences. Stay curious for next.

Stay curious always.
__________________________________________________________________

Respect and Trust

My best friend and his wife are renovating their basement. The project started a couple of months ago and it’s been quite an adventure to watch. We talked about his search for a trustworthy crew. As luck would have it, a former high school buddy does home renovations for a living and is doing a great job on the basement.

When we think of certain industries, we often begin from a place of mistrust because someone we know had a bad experience with a lawyer. You got ripped off by a landscaping firm that didn’t do what they said they’d do. My cable provider keeps saying my intermittent internet service is my fault. The stories are plentiful and painful.

"If there is no trust, there is nothing." 
Rob Thurman

It got me to think about my relationships and frankly me. Am I trustworthy? Do I strive to respect others every time? I’m human, I mess up, but I certainly do strive. If you're doing renovations, it’s clear you want to stand up for yourself and protect your investment. How do we navigate personal relationships from the same perspective?

I had a stressful situation happen this week with a close friend. They are going through a lot and the conversation got heated. And as we stupid humans often do, the kitchen sink was brought out. Yeah, but last September you said this. Yeah, but you did that last January. It’s human and it’s crappy. Communication without blame can solve it but as we know, that's sometimes easier said than done. Thankfully we worked it out.

"When you practice gratefulness, there is a sense of respect toward others."
Dalai Lama

In a work environment, everyone is under a lot of stress. Words are spoken. Blame is heaved. Accusations are lobbed. If we step away for even a few minutes, we can remember the relationship – work, life, wherever – is built on respect and trust and can withstand those types of interactions.

Respect and trust are earned but can’t be expected. Something to think about with your business. If you can show both and do what you claim you'll do, you will crush your competition. Great service is what we want yet we're blown away when we get it.

Does this mean trust and respect are only present when it's convenient? Can one argument tarnish a relationship like a bad experience with a plumber? I’d like to think we try our level best to remember why we have the people in our lives that we do and earn their trust and respect.

Something to cherish with our relationships.
__________________________________________________________________
Kneale Mann | People + Priority = Profit

What is Authentic?

The simple definition is something that is genuine; of undisputed origin. But we human types aren't simple. Or perhaps we make it complicated.

At an early age, we are told to set goals and focus on results as if life is simply a recurrent process of projects and tasks. It makes sense in the business world, I suppose, because we want a return on investment to show those who watch the outcome. And without revenue, business grinds to a halt.

In our fast-paced never satisfied reach for the next thing even if we haven't defined it world, is there room for authenticity? 

There are two sides to every connection; dad to son, co-worker to manager, supplier to customer. It takes both to create that authentic relationship. It's a heavy load to expect we can always find that in the interactions we have with each other.

Maybe there's far too much work to do, deadlines to meet, things to build, and products to ship, to find true authenticity. Perhaps we have to discover if we have the desire to find out if it’s possible.

I think it’s always worth the effort.
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Kneale Mann | People + Priority = Profit

shutterstock

Presenting Your Ideas

Whether you do professional speaking, facilitate workshops, coach professionals or attend conference calls – which makes up a lot of my work time - or you simply navigate regular business relationships, there is one common element we all share. It is what makes us similar and vastly different. It is something that we can implement or destroy.

Nancy Duarte has been studying this topic as well as what makes a great presentation for many years and she explains both in her 2011 TEDTalk.


__________________________________________________________________
Kneale Mann | Leadership and Culture strategist, writer, speaker, executive coach engaging leaders, collaborative teams, and strong business results.

Nancy Duarte | TED

The Cost of Great People

Years ago, I worked with an organization that did a company-wide survey on various issues such as compensation, benefits, ability to advance, collaboration, leadership, communication, and others. The item that was surprisingly high on the list was management’s inability to deal with non-performance.

Money is always high on the list, pay people properly. The ability to advance and grow is up there as well, offer an environment where people can thrive and improve. But what may have appeared to be a minor issue when they crafted the survey became a big topic of discussion.

Accepted Behavior

When we dug deeper, it was clear that employees wanted to be treated fairly which is no surprise but things that were tougher to measure like favoritism and compassion came to the forefront.

One stakeholder said she had grown tired of seeing others in her department being allowed to show up late for meetings, unprepared, miss deadlines, and nothing was done about it. Another mentioned he had cared less and less about his department because his boss was doing the same. In “The Tipping Point”, Malcolm Gladwell calls this the broken window hypothesis.

Gap Analysis

This is where something small turns into something that can paralyze your organization which is leadership’s inability to deal with people showing up late for meetings, not getting their work done, or playing favorites. Those little things can add up to a feeling or an attitude you can't quite describe and it can hurt a company at the core.

There are data that shows close to a trillion dollars in lost revenue just in North America is attributed to disengaged employees and it all comes from the relationships we have and build within our organizations.

The cost of great people isn't measured simply by competitive compensation and a good benefits package.
__________________________________________________________________
Kneale Mann | Leadership and Culture Strategist, Writer, Speaker, Executive Coach helping leaders create dynamic culture and improved results.

natcom

Do We Care?

I don’t care if I don’t agree with what you say.
I’m thankful we can engage in a meaningful conversation.

You might not care what I did last year or last week.
We can bring forward the good and incinerate the rest.

I don't care how much money you have or have lost.
The key is we can collaborate to create change now.

You could not care about my opinion.
It's good we have the freedom to have one.

I may not care it didn't work out for you last time.
Together we might be able to make our ideas a reality.

You probably don't care what I did years ago.
We could merge our collective experience and create something cool.

Through leadership, let's show how much we care.

Kneale Mann

cdnsba

How Do You Present Yourself?

Whether you do professional speaking, facilitate workshops, coach professionals or attend conference calls – which makes up a lot of my work time - or you simply navigate regular business relationships, there is one common element we all share. It is what makes us similar and vastly different. It is something that we can implement or destroy.

From our constant human interaction – through technology, the social web, email or in-person – this is one element that we carry with us all the time. But the question remains whether we activate it or not. We all have the potential to use it but it’s not as simple as taking it out and showing it to the world. Action and perseverance are required.

Nancy Duarte has been studying this topic as well as what makes a great presentation for many years and she explains both in her 2011 TEDx Talk.

If you do presentations, speak in front of an audience or simply navigate everyday life, this video is 18 minutes well spent.


Kneale Mann

visual credit: Nancy Duarte | TED

Are You Curious?

Curiosity is an emotion related to natural inquisitive behavior such as exploration, investigation and learning, evident by observation in human and many animal species.

The term can also be used to denote the behavior itself being caused by the emotion of curiosity.
Wikipedia


Stay curious for learning.
Stay curious about improving.

Stay curious through searching.
Stay curious like a child.
Stay curious about now.

Stay curious in life.

Stay curious for you.
Stay curious through listening.
Stay curious in business.

Stay curious about others.

Stay curious for next.
Stay curious in leadership.

Stay curious always.

Are You Curious?

knealemann
strategy. marketing. media.

It's Not About The Tools? | Meet iPad

Standing Ovation, Mr. Jobs. Not for bringing out another new gadget but for giving us the desire to promote it. Nice work.

• Will iPad change the way we use computers? Who knows.

• Will we get to a point when we're all walking around with handheld computers rather than being teathered to a desk? Absolutely

• Will more business owners finally discover that creativity and collaboration is not linked to rooms and cubicles and work spaces? They will if they want to succeed.

If it's not about the tools, then why are we losing our minds giving Apple all this free publicity?



@knealemann
strategy. marketing. social media. communications.

Do You Trust Your Social Network?

We're all born brave, trusting, and greedy.
Most of us remain greedy.
Mignon McLaughlin

If you have spent some time in any social networking site, you know it can be an exciting place. You can meet people you would never have met otherwise. Conversations can run the gamut between personal stuff to professional solutions.

Few delights can equal the mere presence
of one whom we trust utterly.
George MacDonald

If you want to make money on the Internet, litter your sites with Google AdWords and hope for the best. If you want to lock in deep connections with others, have more conversations.

There is still evidence that direct mail and telemarketing work for some situations but if you want to secure a strong cemented rapport with others, it will take time. And that time, is well worth it.

One must be fond of people and trust them,
if one is not to make a mess of life.
E.M. Forster

We often toss around words like friend, follower and connection with wild abandon while travelling in these channels. How many friends are you finding? Of those you follow, who is offering you value? Are you holding up your end of the bargain? How many of your connections do you trust?

If we are talking about business transactions, this is about creating win/wins which will gain people's trust.

You may be deceived if you trust too much,
but you will live in torment unless you trust enough.
Frank Crane

I tweeted last night that I would help five people in my Twitter stream on actual client issues. One hour, on Skype to talk about something that will help their business. No strings, no scams, no client theft, real help. We'll see what happens.

Life happens at the level of events, not of words.
Trust movement.
Alfred Adler

A study released a couple of months ago suggested that the more time we spend online conversing with each other, the more damage we do to our own social skills. It’s odd that ‘social’ is in the name yet it seems to be the most difficult part of this process.

Our distrust is very expensive.
Ralph Waldo Emerson

At PodCamp Toronto in February, someone admitted that events like that intimidate them and they were much more comfortable talking with people in the comfort of their own home office. If you can form friendships, meet new colleagues and gain trust, you will win.

What has been the biggest benefit to you from social media?

@knealemann

photo credit: www.skydive.ie
photographer: dave clarke

統合されているか? What Is Integration?

Are you integrated? Is your company integrated?
Do you know? Do you know how?

Integration is a word that is thrown around quite a bit these days. But what does it really mean? Let’s start with one definition; the organization of various traits, feelings, attitudes into one harmonious personality.

But it’s one thing to define it; it’s another to put it in to practice. It can be as foreign as speaking Japanese to someone who only speaks English.

統合されているか?
What Is Integration?

Integration has become a catch-all like social media, marketing, user-experience, paradigm shift and community. In simple terms – though easier said than done – it is when several topics or concepts or pieces are seamlessly merged to make a better result. The parts are not lost but work well with each other in a natural way.

But integration is not about trickery. It is about reflecting life.

設定した上で静かな
Quiet On The Set

In the entertainment world, we have seen infomercials and product placement for decades but those applications are often clunky and obvious. The advertising and marketing communities have embraced integration for the purpose of telling more of a story around the product or service.

You may remember the Dog House viral video or the Guy Richie BMW mini-movies. Though neither may have increased sales per se, they were a part of the overall strategy.

コピーを取る
Make A Copy

The mistake many make is to see something that spreads through viral channels and think they can duplicate it. That strategy is about as sound as all the years when the New York Rangers thought they could buy a Stanley Cup by paying gobs of money to a bench full of “superstars”.

Copying is not integration, insuring all the parts are in tact is not either. Integration happens when you remember the human part – when you can reflect the tastes of your audience or customers - not dictate them.

はじめまして
Nice To Meet You

If you are having coffee with someone you just met, you notice their clothing and the surroundings, you are more conscious about yourself and your body language. But once you get to know someone, those thoughts are melded into a relationship with that person which is integrated with all that you do with each other. You become yourself.

When we can forget the screen, the transmitter, the camera, the out-of-context medium that is simply delivering the content then we begin to enjoy true integration.

どのように統合されますか？
How Do You Integrate?

@knealemann