Return Policy

It's been widely reported that the difference between us and the rest of the animal kingdom is apposable thumbs and the ability to reason. And wouldn't it be so much easier if that was the only difference?

We human types are complicated creatures and I suspect our reasoning minds add way more complication than is required to live a successful and contented life. We want more money to buy more things; we want to climb company ladders to achieve bigger titles; we want a nicer house than Bob across the street; the list is endless and most of it is useless to finding happiness or contentment. 

More More More

When we get our first apartment, it's usually filled with hand-me-downs from our parents or family. I think I was well into my 20's before I purchased my very own set of new cutlery (silverware) which went nicely with my very own set of new dishes and cups. 

Fast forward many years and many moves and many sets of dinnerware, and now I have stuff I actually don't even remember buying and why is that? Are we seeking something we can never catch? Is last year's car not good enough for us? Do we really need that food processor that will grate cheese in seconds?

Less is More

I think one of the sources of our unhappiness is that we have no clue what we want or what we'll do when we find it. I recently had to return some items I bought online because they were the wrong size. As I was dropping them off at the courier place, I realized two things – I didn't need the items and have no intention of re-ordering different sizes. What is that? Boredom? I'm not sure.

I guess we can make the case for just about any decision. That's why you can buy a McLaren supercar in hot pink. Our reasoning minds aren't always sound in their decisions. So while we search for something we'll never find, perhaps figuring out what we need and dumping the rest is a good first start?

 Perhaps my parents' old couch was all I needed?

   __________________________________________________________________

Deciding to Decide

It's been widely reported that the difference between us and the rest of the animal kingdom is apposable thumbs and the ability to reason. And wouldn't it be so much easier if that was the only difference?

We human types are complicated creatures and I suspect our reasoning minds add way more complication than is required to live a successful and contented life. We want more money to buy more things; we want to climb company ladders to achieve bigger titles; we want a nicer house than Bob across the street; the list is endless and most of it is useless to finding happiness or contentment. 

More More More

When we get our first apartment, it's usually filled with hand-me-downs from our parents or family. I think I was well into my 20's before I purchased my very own set of new cutlery (silverware) which went nicely with my very own set of new dishes and cups. 

Fast forward many years and many moves and many sets of dinnerware, and now I have stuff I actually don't even remember buying and why is that? Are we seeking something we can never catch? Is last year's car not good enough for us? Do we really need that food processor that will grate cheese in seconds? And better yet, have we learned anything after experiencing a global pandemic?

Less is More

I think one of the sources of our unhappiness is that we have no clue what we want or what we'll do when we find it. I recently had to return some items I bought online because they were the wrong size. As I was dropping them off at the courier place, I realized two things – I didn't need the items and have no intention of re-ordering different sizes. What is that? Boredom? I'm not sure.

I guess we can make the case for just about any decision. That's why you can buy a McLaren supercar in hot pink. Our reasoning minds aren't always sound in their decisions. So while we search for something we'll never find, perhaps figuring out what we need and dumping the rest is a good first start?

 Perhaps my parents' old couch was all I needed?

   __________________________________________________________________

We So Scared

Many opine we aren't born with fear but as we go through our lives, it seems we take less chances and become more cautious. It could be because we've experienced things that haven't gone well. It could be because we think we have more wisdom so not to make foolish choices. That voice in our head says; "let's not do that again!"

Experts have been studying this for years and in an article entitled "Decision Neuroscience: Why We Become More Cautious with Age", there is sound evidence which suggests at least part of the reason is physical. As we age, the levels of dopamine in our bodies declines. Dopamine is a neurotransmitter and a hormone. It plays a role in many important body functions, including movement, memory and pleasurable reward and motivation. We might be smart but our physiological makeup does have a say in the matter without our interference. 

Age and Ageing 

So that might point to why we rolled the dice at 20 and hesitated at 50. We were born with the ability to reason but we are also made up of chemical elements that don't ask for our input and can become our biggest foe.  

I've had to make a couple of pretty significant decisions in the last few years. One of them I belabored over for weeks. I had a similar situation happen almost two decades ago and I jumped at it. I did make the move again this time but I was aware of how I gave downside more weight than opportunity. 

Hormone levels and age may make us pause a bit longer or fear a bit more but here might be an exercise worth trying. Find something small you are thinking about right now. It could literally be something so insignificant, it might not even matter next week. Take five minutes and try and think of you a decade or two ago and make the decision through that lens. You might surprise yourself.

But I'm still not bungie jumping! 

_________________________________________________________________

Finding Our Thing

It’s often said we should find something we’re passionate about and do it. We'll cool let's do that! Now why are we unhappy again? Oh yeah, because we often have absolutely no idea what are truly passionate about and worse how to even achieve it.  

In his latest book, “Love + Work”, author, speaker, and consultant Marcus Buckingham examines how our lives and our careers are forever intertwined. He writes finding something we love doesn't mean it's going to be nirvana all the time but rather we will find love within it and the challenges will be easier to overcome. Have you ever lost track of time doing something? Yeah that. 

Buckingham also reminds us no one will ever be exactly the same as each of us. No one who has ever existed or will ever exist will be exactly like you. Celebrate that. 

Perfection is impossible.  

We live in woke times. Some have deemed themselves the grand jury of all opinion. Here's the deal, I won't judge you, you don't judge me, and we'll be good. You do stuff you will love most of the time and I'll do that same. I may love auto racing but I won't insult you if you have a passion for flower arranging. It's not my call! 

No one has any right to tell you what you think or feel, nor does anyone have the right to tell you what or who you love. Life is not a zero-sum game to be won. As its own name defines, it is living breathing inaccurate flawed experience. Yet for some reason we measure ourselves against perfection. 

This is your life. Tell her how you feel. Look for another line of work. Stop letting others decide for you. Love who you want, do what you want, don't let others tell you what's best for you. I'm not proclaiming I don't have that doubtful voice in my head most of the time which I wish would shut up, but let's see if we can shift our thinking together.

To me, that sounds like a good plan.

_________________________________________________________________

Checkng the List

I recently found this list I posted back in 2011. If we review, I think we find that all of these are still valid and some are even more important twelve years later.

Read more, skim less. Turn your phone off once in a while. Don't wait for approval. 

Forget the past. Spend more time with people you love. Dream big; do bigger. Be gracious. Make quick decisions. Stop comparing your effort to others. Enjoy the ride.

Stop doing anything that weakens you. Trust yourself. Take a digital day off.

Keep an open mind. Plan ahead then be flexible. Ask for help. Help someone without their knowledge it was you who helped them.

Go for it. Eradicate unnecessary meetings. Eat the cookie. Listen more. Sing often.

Say thank-you. Trust your gut. Make time for think time. Don't wait.

Find the lesson. Keep learning. Thank a friend. Take the nap.

Don’t settle. Collaborate. Consume more funny. Good enough is not good enough.

Be yourself.

_________________________________________________________________

Ready. Set. Then What?

“It's a terrible thing, I think, in life to wait until you're ready. I have this feeling now that actually no one is ever ready to do anything. There is almost no such thing as ready. There is only now. And you may as well do it now. Generally speaking, now is as good a time as any.” Hugh Laurie 

The second anniversary is not far off. It was the day we heard the phrase - Global Pandemic. It began somewhere far away and quickly became something every human on the planet deals with every day. The coronavirus, Covid-19, variants, vaccines, masks, protests, economies, it's all been too much and we're not out of the woods.

Are We Ready? 

When I was a kid, my parents would try and tell me to enjoy life and not get too caught up in the minutiae. I was always close to my mom, but during the last few years of her life, we had even better conversations about her life, my life, and life in general. This is a woman who put me, my sister, and my dad on her back and somehow got us through. She worked from the age of 14 until she retired at 71. She passed away in August 2020 mere months after this global crisis began. She was born during the second world war and died during the worst human crisis in over a century. 

If I had told mom I wanted to be a clown in a rodeo, she would have told me to be the best clown any rodeo has ever had with no judgement. The pandemic has made me more reflective and I put my words to actions late last year when I took another leap in my professional life. I took a shot at something I'd never done before and so far so good. In fact, it's been excellent. Mom was right; don't worry about what others think.

Let's Stop Comparing 

One of the most overused cliches is that no one will wish they had spent more time at the office as they take their last breath. How do we know that? And if we replaced the phrase "at the office" with "going for it", that's a more powerful statement. As Mr. Laurie says, why wait until we're ready to do anything because we'll never be ready. The world has forever changed and normal left the building in March 2020. So let's take the leap.

If we're waiting for a sign, it's right in front of us. Change your career, get out of that crappy relationship, buy the damn car, if you like the hat then wear the hat, eat the cookie, stop overthinking everything. If you want that relationship, go for it. If you want to try that new job, don't wait for an invitation. Put the mobile device or laptop down and do it before you are ready. If we're never ready, then why are we waiting?

That's what makes life so much more interesting.

Decide Then Verify

It's been widely reported that the difference between us and the rest of the animal kingdom is apposable thumbs and the ability to reason. And wouldn't it be so much easier if that was the only difference?

We human types are complicated creatures and I suspect our reasoning minds add way more complication than is required to live a successful and contented life. We want more money to buy more things; we want to climb company ladders to achieve bigger titles; we want a nicer house than Bob across the street; the list is endless and most of it is useless to finding happiness or contentment. 

More More More

When we get our first apartment, it's usually filled with hand-me-downs from our parents or family. I think I was well into my 20's before I purchased my very own set of new cutlery (silverware) which went nicely with my very own set of new dishes and cups. 

Fast forward many years and many moves and many sets of dinnerware, and now I have stuff I actually don't even remember buying and why is that? Are we seeking something we can never catch? Is last year's car not good enough for us? Do we really need that food processor that will grate cheese in seconds? And better yet, have we learned anything after experiencing a global pandemic for over a year?

Less is More

I think one of the sources of our unhappiness is that we have no clue what we want or what we'll do when we find it. I recently had to return some items I bought online because they were the wrong size. As I was dropping them off at the courier place, I realized two things – I didn't need the items and have no intention of re-ordering different sizes. What is that? Boredom? I'm not sure.

I guess we can make the case for just about any decision. That's why you can buy a McLaren supercar in hot pink. Our reasoning minds aren't always sound in their decisions. So while we search for something we'll never find, perhaps figuring out what we need and dumping the rest is a good first start?

 Perhaps my parents' old couch was all I needed?

   __________________________________________________________________

Advice for Leaders

Flexibility will garner better results. You don’t need to make every decision.
Show grace under pressure. If people call you sensitive, thank them.

It's better than being insensitive.

Turn your wounds into wisdom.
Oprah Winfrey

Don't let job titles get in your way. Trust your gut.
Don't play favorites.

Resist the temptation to take all the credit.
Fall seven times, stand up eight. (Proverb)

A short no is often preferred over a long maybe.
Bury the past. Laugh at least once a day.

We acquire the strength we have overcome.
Ralph Waldo Emerson

Don’t hesitate this time. Be honest about your efforts.
No is a perfectly acceptable response.

Respect is how to treat everyone, not just those you want to impress.
Richard Branson

Balance confidence with competence.
Self-doubt serves no one. Own your decisions.

The purpose of our lives is to be happy.
Dalai Lama

Imagine. Create. Share. Lead.
__________________________________________________________________

Wisdom and Inspiration

Tell me and I'll forget.
Show me and I may remember.
Involve me and I'll understand.
Chinese Proverb

The task of leadership is not to put greatness into people,
but to elicit it, for the greatness is there already.
John Buchan

Innovation distinguishes between a leader and a follower.
Steve Jobs

Don't waste a single second.
Just move forward as fast as you can and go for it.
Rebecca Woodcock

The price of greatness is responsibility.
Winston Churchill

Never doubt that a small group of thoughtful,
concerned citizens can change world.
Margaret Mead

Great leaders are almost always great simplifiers,
who can cut through argument, debate, and doubt to offer
a solution everybody can understand.
Colin Powell

If you want anything said, ask a man.
If you want anything done, ask a woman.
Margaret Thatcher

Our chief want is someone who will inspire us to be what we know we could be.
Ralph Waldo Emerson

Leadership and learning are indispensable to each other.
John F Kennedy

Never hold too closely to your idea but be open to change and innovation.
Jean Chong

The led must not be compelled; they must be able to choose their own leader.
Albert Einstein

When you accept a leadership role, you take on extra responsibility
for your actions toward others.
Kelley Armstrong

If you're not confused, you're not paying attention.
Tom Peters

Take successes and failures as they come,
since things often change at a moments notice.
Juliette Brindak

If your actions inspire others to dream more, learn more,
do more and become more, you are a leader.
John Quincy Adams

The road to success is always under construction.
Lilly Tomlin

Leadership is the raising of a person's performance to a higher standard;
the building of a personality beyond its normal limitations.
Peter Drucker

Be faithful in small things because it is in them that your strength lies.
Mother Teresa
__________________________________________________________________

Hearing Your Gut

Malcolm Gladwell wrote a great book entitled Blink and it begins with a story about an art gallery that is presented with what appears to be authentic pieces. The curator suspects the pieces are fakes but then a layer of hope takes over and changes his mind. But to be safe, he hires appraisal experts to ensure he’s right. They confirm authenticity and the gallery purchases the pieces which were fakes.

The curator – like all of us – didn't listen to his gut. He wanted the pieces to be real despite his spidey senses. And his overwhelming desire for them to be real transported to the appraisers. It sounds impossible and happens all day long. Have you ever felt that? Of course you have and it’s almost as if we have to deliberate for a while because the right answer couldn't possibly come to us that effortlessly.

Heart v Gut

We have the chance everyday to make a quick decision or belabor for a potentially better outcome. But if we wait for the perfect time to do anything, it will never arrive. The guarantee we seek is a fabrication we have created for the sole purpose of not making the call. That is true of business, relationships, and life.

Change holds a certain allure until you realize what it entails. There are many moving parts but often we think we can stand still while the rest move in our favor and that's simply not reality. We have to affect the change, we can't expect others do to it then blame them when they put the pieces in the wrong order.

Are you acting on your gut or are you waiting?
__________________________________________________________________

The Essence of Equality

I get upset when I see the inequality in our workplace. There is no reason for it. We have been on this planet for a couple of hundred thousand years yet we are still making the distinction between men and women and work.

Anne-Marie Slaughter contends that attitude is shifting and the question is not about gender or work but about life and love and family and balance.


__________________________________________________________________
Kneale Mann | People + Priority = Profit

TED | Anne-Marie Slaughter

The Past Has Passed

The phase seems easy enough to grasp. No matter how much effort we exert, money we possess, or expertise we apply, there is nothing we can change that has already happened. Yet many of us get stuck on events or behavior from the past.

What should have been? What could I have done?

It’s all irrelevant now, but for some reason we spend far too much of our consciousness on what happened and what may happen.

Individual Teamwork

You see this in organizations as well. It’s the way we do things around here, we can’t do that at this company, and all the while, we create memes that drive us or worse, stall us. We put up walls because of things in the past, false barriers to stop us from moving forward and progressing.

If you look at an organization, there is a chart mapping all departments and functions. Within those subsections, subject matter experts focus on their areas of proficiency. The sales department create new client relationships, the design team perfect the new line of products, the management team ensure the strategic plan is adhered, etc.

Learn and Move

But how much of our time is spent creating today through our beliefs from yesterday? How often do we break out of the comfort zone – which often doesn't feel very comfortable – and take a leap?

The past can teach us not make the same mistakes twice. But often if we focus on those mistakes, the very behavior we are trying to avoid repeats itself.

I'm often reminded by friends and colleagues that the past simply doesn't matter. The only thing that counts is what we do right now, this minute. Our next one is not guaranteed and our last one is gone.

If we lose the past we can begin to grow.
__________________________________________________________________
Kneale Mann | People + Priority = Profit

david macdonald

Learning and Other Bright Ideas

A couple of years ago, I began posting quotes, ideas, and thoughts on Twitter each morning that could be silly, life changing, or anything in between.

Some from December 2013

Flexibility will garner better results. You don’t need to make every decision.

Show grace under pressure.

If people call you sensitive, thank them.
It's better than being insensitive.

Turn your wounds into wisdom.
Oprah Winfrey

Don't let job titles get in your way.
Trust your gut.

Resist the temptation to take all the credit.
Fall seven times, stand up eight. (Proverb)

A short no is often preferred over a long maybe.
Bury the past. Laugh at least once a day.

We acquire the strength we have overcome.
Ralph Waldo Emerson

Don’t hesitate this time. Be honest about your efforts.
No is a perfectly acceptable response.

Respect is how to treat everyone, not just those you want to impress.
Richard Branson

Balance confidence with competence.
Self-doubt serves no one.

Lower the bar and your best people will leave.
The culture begins with you. Own your decisions.

The purpose of our lives is to be happy.
Dalai Lama

Imagine. Create. Share. Lead.
__________________________________________________________________
Kneale Mann | Leadership Strategist, consultant, writer, speaker, executive coach facilitating performance growth with leaders, management, and teams.

Sound Advice from Leaders

A while back I asked some well respected people in my life to give their best leadership advice. I was looking at the list again this week and thought I'd share it again and add in insights from some more household names.

Maureen Turner Rasmussen Listen.
Richard Branson Do something bold.
Elizabeth Warren Try the Unexpected
Vivian Vasquez Definitely listen.
Maria Shriver Have the courage go beyond shoulda could woulda.
Maryse Senecal Lead by example, always.
Kevin Hamil No one has all the answers so don't think you need to
or worse think you already do.
Joel Peterson Don’t do anything that matters without first setting a goal.
Charrise McCrorey Be you.
Chris Young If you want to be a leader, make sure you're worth following.
Arianna Huffington Find your place of wisdom and peace and strength.
Andrew Hedges Be transparent.
Lydia Robertson Actually care.
Steve Gamlin Live as an GOOD example.
Catherine Jones First learn how to follow.
Joel Scott Good leaders are good listeners and don't ask someone to do something
you never would or won't. Lead by example.
Sheryl Sandberg Follow your dream. Lean In.
Glen Bryant Be fair. Be consistent. Be credible.
Barbara Nixon Listen.
Jeff Immelt The world awaits your leadership.
Kathy Hahn Become the example.
Helen Smith Be present. Learn where to help and when to get out of the way.
Jeff Schueler Engage everyone in the outcome.
Carol Roy Respect everyone for where they're at in life/career and always support
where they want to go. Be honest, at all costs.
Wendy White-Katsipodas Be honest.
Brendan Jones Be dishonest and you are a fool if you don't know they know.
Randi Zuckerberg Be careful what you get good at.
Scott Armstrong Listen.
Sarah Montague Listen and let other people lead.
__________________________________________________________________
Kneale Mann | Leadership and Culture strategist, writer, speaker, executive coach engaging leaders, collaborative teams, and strong business results.

istock

Customer Service in Two Steps

If you were to ask everyone you know if they enjoyed receiving great customer service, the suspicion is most (all) would say yes. If you asked them if they received great customer service 100% of the time, the suspicion is most (all) would say no.

If you asked them if they would enjoy working in a company which supports value-based collaborative culture, most (all) would say yes. Then ask how many have experienced or experience it in their career, and far too many would say no.

Add it up...

So if all of those facts were true, do the math, some of us are giving less than great customer service or failing to create strong company culture. So how do we fix that and work to toward what we say we want?

Here are two suggestions: 

Provide superior customer service to your customers, your partners, and your team through strong leadership, culture, and communication.

Then repeat daily.
__________________________________________________________________
Kneale Mann | Leadership and Culture Strategist, Writer, Speaker, Executive Coach engaging leaders to build successful talent and profitable business.

wired

It's About People

The topic of leadership has gotten quite a good trouncing in the U.S. lately. There is anger and finger pointing, claims and promises, fuzzy plans and selective history, polls and opinions, red and blue, and 314 million people hang in the balance.

It has been an interesting election to watch as a foreigner but I thought it would be good to step away from the noise and offer some leadership inspiration.

Tell me and I'll forget. Show me and I may remember. Involve me and I'll understand.
Chinese Proverb

The task of leadership is not to put greatness into people,
but to elicit it, for the greatness is there already.
John Buchan

Innovation distinguishes between a leader and a follower.
Steve Jobs

Don't waste a single second. Just move forward as fast as you can and go for it.
Rebecca Woodcock

The price of greatness is responsibility.
Winston Churchill

Never doubt that a small group of thoughtful, concerned citizens can change world.
Margaret Mead

Great leaders are almost always great simplifiers, who can cut through argument, debate, and doubt to offer a solution everybody can understand.
Colin Powell

If you want anything said, ask a man. If you want anything done, ask a woman.
Margaret Thatcher

Our chief want is someone who will inspire us to be what we know we could be.
Ralph Waldo Emerson

Leadership and learning are indispensable to each other.
John F Kennedy

Never hold too closely to your idea but be open to change and innovation.
Jean Chong

The led must not be compelled; they must be able to choose their own leader.
Albert Einstein

When you accept a leadership role, you take on extra responsibility
for your actions toward others.
Kelley Armstrong

If you're not confused, you're not paying attention.
Tom Peters

Take successes and failures as they come,
since things often change at a moments notice.
Juliette Brindak

If your actions inspire others to dream more, learn more,
do more and become more, you are a leader.
John Quincy Adams

The road to success is always under construction.
Lilly Tomlin

Leadership is the raising of a person's performance to a higher standard,
the building of a personality beyond its normal limitations.
Peter Drucker

Be faithful in small things because it is in them that your strength lies.
Mother Teresa

Kneale Mann

istock

What's Your Best Leadership Advice?

That is a question I posted as a recent Facebook status update. Leadership isn’t easy and it takes skill, patience, time and experience.

Here are the insightful responses

Elizabeth Grattan Be sure there are people actually following you. ;)

Maureen Turner Rasmussen Listen.

Vivian Vasquez Definitely listen.

Maryse Senecal Lead by example, always.

Kevin Hamil No one has all the answers to don't think you need to
or worse think you already do.

Charrise McCrorey Be you.

Chris Young If you want to be a leader, make sure you're worth following.

Michelle Fortin Stay curious and access your compassion when you are feeling frustration. Oh yes, and read "Power and Love" by Adam Kahane :)

Andrew Hedges Be transparent.

Lydia Robertson Actually care.

Steve Gamlin Live as an GOOD example.

Catherine Jones First learn how to follow.

Joel Scott Good leaders are good listeners and don't ask someone to do something
you never would or won't. Lead by example.

Glen Bryant Be fair. Be consistent. Be credible.

Barbara Nixon Listen.

Kathy Hahn Become the example.

Chris Kennedy Integrity must be the #1 core value demonstrated win all actions and decisions – especially during crisis and when having to deliver bad news.

Helen Smith Be present. Learn where to help and when to get out of the way.

Jeff Schueler Engage everyone in the outcome.

Carol Roy Respect everyone for where they're at in life/career and always support
where they want to go. Be honest, at all costs.

Wendy White-Katsipodas Be honest. Something that used to be a man's word for the people he leads.

Brendan Jones Be dishonest and you are a fool if you don't know they know.

Scott Armstrong Listen.

Sarah Montague Listen and let other people lead.

Great advice from some strong leaders.
Clearly one word keeps coming up – listen!


image: forbes
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What Would They Do?

Garbage day is Fridays in my neighborhood. The city rotates recycling weeks between paper/cardboard and cans/plastic and every second week they take perishable items in a green bin. When there is a holiday, pickup moves to Saturday. Your place may have a similar schedule.

According to the schedule, last Friday was a regular pickup day but with the Holidays I was all messed up on whether that affected the schedule. I looked at the other houses and no one had garbage at the end of their driveway. I had to make a decision before heading to my meeting. Was it garbage day or not?

Ignoring Our Gut

I thought I had misread the schedule or missed an announcement. If everyone else had waited to put out their garbage, maybe it was a holiday schedule. I checked the city website again. It didn’t look like a holiday week. I looked outside again – nothing. I decided to go with the schedule and put out the garbage.

We sometimes make decisions based on the behavior of others. It may be a stretch to compare garbage day to business strategy but there is a correlation. In my case, I was looking for others to make my decision and we often do it in the enterprise. Leadership is hard work. Sometimes we allow outside factors influence us more than our intuition.

Price Tag Wins

Seth Godin calls it a race to the bottom. Providing great products and services becomes less important than increasing market share and no one knows who's following whom anymore. In our quest not to be wrong, we miss opportunities.

By the way, the plastic and cans were collected. For the first time I can remember, I was first on the block to put my trash at the curb. Instead of trusting my own decision, I made a conclusion from an assumption.

That never happens in business, right?  

Kneale Mann

image credit: ctv

Procrastination: The Business Strategy

I posted this list last year. Christmas is a month away.
Do any of these sound familiar?

• We want to make some changes, but we’ll talk about it after Christmas.

• Let’s reconvene after the Holidays.

• There’s no way we can get to that until the New Year.

• I doubt we’ll have time to give that much thought until January

• There are too many distractions this time of year.

• That is a great idea. Let’s table it for the first quarter.

• Let’s wait. It’s crazy right now and the Holidays are coming up.

• There’s no time to deal with that at this time of year.

• We don’t look at any new business in December.

• We're too busy for that now.

• How about we wait until we can have a good look at this after the break.

• Nothing happens this time of year.

• We can’t handle new business opportunities until after Christmas.

Is there an opportunity for you to get to it now?

Kneale Mann

image credit: simplyzesty | original: dec 2010

The Gut Complex

Letting Others Make Your Decisions

This space began in April 2008 on a dare. I caved to peer pressure and began publishing my thoughts. Having been in media and marketing my entire career, I had ample experience creating content for others. In fact, it’s weird every time words like “I” and “me” appear on the screen because if this was not about you, then these posts could be kept on the hard drive and we could all get on with our day.

But the people I read on a regular basis (some are listed on the side bar of this site) keep pushing and contributing to the conversation. This blog does not have advertising or guest writers. It’s never been a fancy schmancy place to hang out. It’s just a guy with lots of ideas sharing them with anyone who happens to drop by during their busy life. But without action, the conversation and ideas lose their meaning. I speak from experience on that one!

Digging Deeper

There is a shift going on with many of the writers I read and it’s in the form of more thought provoking content. Sure we all get into the Google Plus versus Facebook diatribes but the longer form articles are about people which is my kinda content.

The world – and the social media landscape – is filled with clichés so I won’t add to them save one that keeps coming back to bite me in the backside – go with your gut.

Malcolm Gladwell wrote a great book entitled Blink and it begins with a story about an art gallery that is presented with what appears to be authentic pieces. The curator suspects the pieces are fakes but then a layer of hope takes over and changes his mind. But to be safe, he hires appraisal experts to ensure he’s right. They confirm authenticity and the gallery purchases the pieces which were fakes.

Eyes Deceive

The curator – like all of us – didn't listen to his gut. He wanted the pieces to be real despite his spidey senses. And his overwhelming desire for them to be real transported to the appraisers. It sounds impossible and happens all day long. Have you ever felt that? Of course you have and it’s almost as if we have to deliberate for a while because the right answer couldn't possibly come to us that effortlessly.

We have the chance everyday to make a quick decision or belabour for a potentially better outcome. That is why we spend endless hours in meetings pondering the pros and cons of every decision. It’s the reason economic realities cloud our judgement. It’s at the base of prospective clients demanding results before the work begins. And it’s the sole reason we get stuck.

No Guarantees

Life, business and every decision you make is a risk. But there is credence in seeing smart successful people make quick choices, realize mistakes and correct them long before most of us get past the “what if” stage. If we wait for the perfect time to do anything, it will never arrive. The guarantee we seek is a fabrication we have created for the sole purpose of not making the call.

Change holds a certain allure until you realize what it entails. There are many moving parts but often we think we can stand still while the rest move in our favor and that's simply not reality. We have to affect the change, we can't expect others do to it then blame them when they put the pieces in the wrong order.

What is your gut telling you?

Kneale Mann